Really nice hotel, but the extra costs are very disappointing. Want to swim in the hotel pool? Hefty entrance fee (maybe that's why this gorgeous pool is almost always empty). Want a drink in the bar in the evening? Hefty cover charge. Also understaffed concierge desk meant long waits for assistance at times. On the plus side the location is second to none and the staff are excellent.

Great hotel. Almost sorry to go home. Perfect room, restaurants, service, location. I had a standard room without view on the 7th floor. Rooms was very nice, with awsome bathroom Highly recomended

Would have to agree with prior posters that this hotel is fantastic. Just got back from a 12 night stay and I already miss it.

Although a bit pricey the rooms (especially the bathrooms) are great, very easy to get work done, and the staff is over the top nice. Lots of little touches that make the hotel stay enjoyable and being connected to the mall via the 6th floor is an added bonus.

Only negatives in my book are the high priced, average restaurants. Many more cheaper and just as good restaurants that are located a short walk at Roppongi Crossing.

Also was disappointed that it cost $40USD to use the pool or locker room. The gym is free and is ok for a basic workout.

The Grand Hyatt Tokyo combines everything you'd need for your business stay. It has fantastic rooms (although you could spend 10-15 minutes trying to figure out all the knobs and still don't know how to turn the lights on) and its restaurants are amazing. Its location in the Roppongi Hills complex is an added bonus to those who want the convenience of shopping and even more restaurants from which to choose. The only downside is that there is practically no view other than the office buildings next door. The gym and pool is adequate though not amazing. The staff is always very helpful and often go out of their way to help you.