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“Great !” 5 of 5 stars
Review of Grand Hyatt Tokyo

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Grand Hyatt Tokyo
5.0 of 5 Hotel   |   6-10-3 Roppongi, Minato 106-0032, Tokyo Prefecture   |  
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Ranked #4 of 95 Hotels / Ryokan in Minato
4.5 of 5 stars 908 Reviews
Taipei, Taiwan
Top Contributor
62 reviews 62 reviews
61 hotel reviews
Reviews in 50 cities Reviews in 50 cities
90 helpful votes 90 helpful votes
“Great !”
5 of 5 stars Reviewed October 14, 2009

In Japan, service is always great. No exception for the Grand Hyatt.
The hotel is centrally located, next to Azabu-Juban, Roppongi and inside the Roppongi Hills Shopping Center. We stayed there 3 times and each room/suite we had were spotless. The swimming pool is 20m, there is a nice gym (both free for hotel guest) However there is a entrance fee for the wet zone (sauna/hamman and hot bath) if you are not members. The breakfast at the Club (free for members) is quite limited compared to other Hyatt.

  • Stayed September 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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908 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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  • Chinese (Simplified) first
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English first
San Francisco
1 review
5 of 5 stars Reviewed October 9, 2009

Probably one of the best business hotels that I've ever stayed in. Beautiful property that is located in the Roppongi district. The service was top-notch, the restaurants were wonderful and the pool in the gym is incredible. Will definitely stay here again.

  • Stayed September 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Jose, California
Top Contributor
74 reviews 74 reviews
69 hotel reviews
Reviews in 56 cities Reviews in 56 cities
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed August 29, 2009

I stayed at this hotel in August 2009 for a business trip. Since my company paid for this room and got a very good corporate rate, I can't fairly comment on the value when you book this hotel as an individual.

What sets this hotel apart from other high-end hotels that I have stayed has been the service. Some examples:
* a human calls you for the wake-up call. If you don't pick up, somebody comes up to your room to make sure you wake up.
* There are a couple of employees who act as greeters that ALWAYS make sure you get attended by the check-in counter and help with your luggage.
* The level of English is excellent, even for the house-keeping staff.

I had a room with "King-size" bed. It looked more like a Queen-size to my eyes. The room is reasonably sized, but not overly large (if you're from North America). Very comfortable bed with very soft down comforter.

The most unique thing is the shower/tub room. A glass door separates the shower & bath-tub from the vanity & toilet. The floor in front of the bath-tub does double-duty as the shower area. There are 2 shower heads - a hand-held spray mounted on the wall and a rainfall showerhead in the ceiling - nice.

Another nicety are the motorized black-out and see-thru window shades. I had some mechanical failures in the room - the toilet would flush for a long time before stopping and the dimming switch for the shower room broke.

This interior of the room as well as the lobby is pretty modern & trendy. Actually, the decor is slightly dark for my tastes.

Roppongi Hills, where the hotel is located, is basically an ultra-luxe shopping mall. There are 6 restaurants within the hotel and another 8 or so in the attached mall. All of these are 4-5 star class restaurants. I ate the breakfast buffet in the French restaurant on the 2nd floor - equivalent to $41 for breakfast - ouch!

Well, if you (or your company) can afford it, you'll be happy with this hotel.

  • Stayed August 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tokyo, Japan
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed August 19, 2009

I actually live a couple of blocks from the Grand Hyatt. It's quite convenient to two subway lines that take you to most of the major business districts (Hibiya will take you to Toranomon, Ginza, Hibiya/Yurakacho/Maranouchi, Kasumigaseki, Ebisu, etc. in 20 minutes or less; Oedo to Shinjuku in about 15 minutes). If you need to get anywhere, the hotel staff will give you specific directions, and the subways all have English signage. Roppongi is walking distance, and the Mori Tower, which has a lot of international companies in it, is attached. If you travel for business and go to a company housed in the Mori Tower, Grand Hyatt is the only place I would recommend staying. The airport bus picks up and drops off at the hotel, and there is a major bus depot just out the back valet entrance and around the corner under the buildings.

I never actually intended to stay at the Grand Hyatt, but as luck would have it, we got to stay here overnight very recently. I, my husband, and our three year old daughter had been hiking in the mountains near Tokyo. Upon returning to Tokyo, wearing sweaty and dirty hiking clothes, we discovered we didn't have a key. So we had to find a hotel to stay for the night, and quick, because it was really raining.

The receptionist never blinked at our shamefully dirty condition and treated my husband as if he was any other businessman wearing a suit and tie. We were even able to secure a seriously reduced corporate rate, even without prior booking. She went beyond her duties to provide us better than we expected service. Maybe she took pity on us.

Our room, objectively small but large by Tokyo standards, was appointed with a large, all white linens king bed (extra firm mattress -- bewarned that this is going to be the case in Japan), a very usable desk/tv stand area that took up an entire wall in length, a comfy if small chair with ottoman, and very modern night tables and lamps. Complimentary water bottles are placed on each side of the bed. The room decor might be described as an ultra-modern take on Zen (dark, angular woodwork; pure white linens, squares, rectangles, arcs, lots of glass, sliding doors, a wall of windows with remote blackout blinds--the views mostly suck so the blinds are great). The lighting/heating-cooling controls are ultra-modern and much of it can be dimmed for ambiance. The bathroom and vanity area take up over 1/3 of the overall room space, with much of that space devoted to the Japanese-style shower and bath area, which is really its own glass-encased room. The shower is a very large room and the tub is placed to the side within that room -- not the cramped, separate shower you see in most places that brag about separate tub and shower. The toilet is in a separate room. The bath amenities are pleasant, toothbrushes, toothpaste, etc. are all available in a small drawer in the vanity, and fresh loofahs are provided. The shower has either a traditional spray nozzle or a rain shower option. The tub is a typical Japanese-style soaking tub only nicer than what you find in homes. Two thick bathrobes are provided, as are slippers. For a small room, it was well thought out. As a muddy, rain-soaked backpacker, I was more than thrilled to find that the bathroom took up so much square footage. The bed pretty much took up the rest of the room.

Now the restaurants and room service: We had room service this stay, both dinner and early breakfast. The room service arrived hot and cold as the food dictated, and the burger was exceptional. But it was very, very expensive. Well over $100 for each of the two meals.

The restaurant French Kitchen is known for Saturday or Sunday brunch. It is a pleasant brunch that many Tokyoites, and lots of expats, enjoy pretty regularly. The food is continental buffet and a bit limited. Omelets and pancakes are made to order, but you may have to wait a while for the cook to get around to it. It's a little pricey at 5800 yen per adult (USD$60 pp, extra for more than one glass champagne), so unless you want to feel like a celebrity neighborhood resident or expat desperate for brunch, you can skip it. I think the weekday breakfast is typical hotel buffet. The China Room makes very pleasant dim sum that is served on Saturdays and Sundays. Lunch and dinner on weekdays is upscale Chinese. It's pretty expensive, too, and there are several Chinese restaurants in Roppongi Hills that serve not quite as good dim sum for a third or less of the cost. And Hutong of Beijing, a couple blocks walk down Keyakizaka, has great lunch sets, including peking duck. Oak Door is an expensive chop house that also serves as a very popular cigar bar (translation, it's very smoky). Maduro is the Jazz bar in a hard-to-get-to fourth floor location. You may need to ask the receptionist how to get to it. Maduro isn't well marked on purpose, as it is designed to look hidden or secluded, despite its massive size. And there is usually a hefty cover charge. Expect to pay about $100 bucks for a couple drinks and the cover fee. Fiorentina, is a good cafe option, a little less pricey with smaller portions. Fiorentina's outdoor dining is a premium in Tokyo, so even if it is in the taxi turnaround, it's popular. I've never eaten at the sushi restaurant because there's a good, far less expensive one on the fifth floor of Roppongi Hills.

The attached Roppongi Hills shopping and entertainment area has many, many, many restaurants of all kinds (italian, chinese, sushi, izakaya, Roy's, thai, balinese, etc.). Some are open late. There's even a movie theater with American movies (read the signs, will denote showtimes for the ones in English).

I highly recommend this hotel as much for the convenience around it as for the hotel itself.

  • Stayed June 2009, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Hollywood, California
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
Reviews in 21 cities Reviews in 21 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed July 31, 2009

great hotel in good location for a first trip to tokyo (for a westerner). area is easy to navigate and comprehend. excellent shopping and amenities. sushi restaurant is very good too. ate there twice in one week!

Stayed June 2008, traveled on business
Was this review helpful? Yes 2
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Los Angeles
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 7, 2009

Went to Tokyo for 2 nights and wanted a nice hotel in a central location with easy access to subway and airport. Grand Hyatt fit that perfectly. While I've never stayed at Park Hyatt and didn't see it while i was in Tokyo, it's hard to believe it's worth and extra $200 night. Btw, we booked on Hyatt.com where we found best rate.

Rooms are spacious, clean, and contemporary. Free internet. Amazing bathroom with huge shower and separate tub. Bed is comfortable, even tho it isn't plush.

Staff is super friendly. They speak great English and refuse to accept tips.

Location for us was perfect. It's on a very chic, yet quite street in Roppongi across from very high end stores like Louis Vuitton and Armani and surrounded by tons of restaurants. The hotel is connected to a mall which has probably 20 sit-down restaurants with all types of food. The Roppongi subway station is also steps from the hotel and connects you to Ginza very quickly. We took the 4:15pm Airport Limo Bus from Narita and were dropped at the hotel lobby in about 80-90 minutes. Much better than lugging backs thru the subway.

Restaurants: while we didn't eat at the hotel, the restaurants are very chic (and expensive) and the food that we saw while walking by looked tasty.

  • Stayed June 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
70 reviews 70 reviews
37 hotel reviews
Reviews in 40 cities Reviews in 40 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed June 30, 2009

Spent a week here on a business trip to Asia in April 2009. Very comfortable hotel in a very good location. Close to good restaurants and subway. Excellent staff and service.

  • Stayed April 2009, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Tokyo

Address: 6-10-3 Roppongi, Minato 106-0032, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Minato
#3 Romantic Hotel in Minato
#3 Spa Hotel in Minato
#4 Luxury Hotel in Minato
#12 Family Hotel in Minato
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hyatt Tokyo 5*
Number of rooms: 387
Reservation Options:
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Also Known As:
Grand Hyatt Tokyo Hotel Minato
Grand Hyatt Minato
Grand Hyatt Hotel Tokyo
Hyatt Tokyo
Minato Hyatt
Grand Hyatt Tokyo Japan

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