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“Beautifully run hotel with great service and amenities” 4 of 5 stars
Review of Grand Hyatt Tokyo

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Grand Hyatt Tokyo
5.0 of 5 Hotel   |   6-10-3 Roppongi, Minato, Tokyo Prefecture 106-0032, Japan   |  
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Ranked #3 of 94 Hotels / Ryokan in Minato
New York City
Top Contributor
51 reviews 51 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
19 helpful votes 19 helpful votes
“Beautifully run hotel with great service and amenities”
4 of 5 stars Reviewed July 30, 2014

Grand Hyatt is a perfect hotel for business. It is superbly well run, with great service, good dining options and good amenities. Rooms are modern, nicely designed with attractive decor. Location is good for both business and shopping. You will simply not go wrong staying here. Only downside is that a large proportion of the rooms simply overlook another large building at the back, which limits the "wow" factor.

Room Tip: Ask for a higher floor with a city view
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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875 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
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English first
New York City, New York
Top Contributor
101 reviews 101 reviews
63 hotel reviews
Reviews in 61 cities Reviews in 61 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed July 30, 2014

The hotel is located in Roppongi - very popular international area in Tokyo, close to everything.
Service is great! All the staff speak good English - that is very unusual for Japan/ Room is great, but a lot of complicated extras - I was trying to find the switch for bathroom for 15 minutes !!
The only one minus - everything is OVERPRICED! For 4 minutes LOCAL call i paid 16 USD!

  • Stayed July 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tokyo
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
Reviews in 25 cities Reviews in 25 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed July 26, 2014

11 years and still solid hotel with great location to some highly rated restaurants, entertainment venues, and of course oak door bar which never seems to grow old despite many newcomers to the nighttime scene.
Buffet breakfast at French kitchen still one of the best spreads in Japan to suit all palates.

Our default choice

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Falls Church, Virginia
Top Contributor
144 reviews 144 reviews
24 hotel reviews
Reviews in 45 cities Reviews in 45 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed July 22, 2014

Two caveats: (I) this was my first trip to Japan, so I have no other Tokyo hotels with which to compare the Grand Hyatt, and (ii) by the generosity of a colleague I was able to upgrade to the Grand Club.

That said, I had just a great hotel experience. The room was a bit on the small side compared to the U.S., which I am told is typical, but impeccably furnished and maintained. The bed was extremely comfortable and the work space was good.

What impressed me most was the service. Even apart from the niceties of the Grand Club (including dedicated concierges), everyone was friendly and helpful. The staff goes to great lengths to make your stay comfortable, and do so by nature and nature of the business, as there is no tipping in Japan.

The location is also excellent, within a short walk from the subway and close to many attractions.

I consider myself lucky to have stayed here, and lucky in being likely to return next year.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bern - Switzerland
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 17, 2014

If you are looking for a hotel which is in the middle of everything you make a good choice with a reservation in Grand Hyatt. I stayed in this hotel for 5 days. The room was nice and tidy but you see that the time has come to renovate. Due to the fact there is no fresh air coming into the room, it was a bit smelly. On the other hand the room had a great airconditioning. Silent with a very nice and soft cooling air. Congierges are very adequate en willing to help. We also dinend in two of it s Japanese restaurants which where both very good.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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Madrid
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 16, 2014

Nice hotel, rooms are comfortable, good location and nice swimming pool and spa.
The staff were very helpful and gave us good suggestions for things to do in Tokyo. The buffet breafkast was good and rich. Overall I recommend this.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Denpasar, Bali, Indonesia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 13, 2014

Good hotel with good value rate ( platinum and diamond member).

Room are spacious for Tokyo standard, bakery at ground floor is good.

Location is at the center of tokyo( ginza) good for exploring tokyo. About 5-10 minutes taxi ride to major attractions.

One important thing tough, if you can chose grand hyatt or park hyatt....always chose park hyatt! Its so much better.

Stayed here 2 nights, for holiday.

Stayed June 2014
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Additional Information about Grand Hyatt Tokyo

Address: 6-10-3 Roppongi, Minato, Tokyo Prefecture 106-0032, Japan
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Minato
#3 Romantic Hotel in Minato
#3 Business Hotel in Minato
#3 Spa Hotel in Minato
#12 Family Hotel in Minato
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hyatt Tokyo 5*
Number of rooms: 387
Reservation Options:
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Also Known As:
Grand Hyatt Tokyo Hotel Minato
Grand Hyatt Minato
Grand Hyatt Hotel Tokyo
Hyatt Tokyo
Minato Hyatt
Grand Hyatt Tokyo Japan

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