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“Perfect service, lovely location” 5 of 5 stars
Review of Grand Hyatt Tokyo

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Grand Hyatt Tokyo
5.0 of 5 Hotel   |   6-10-3 Roppongi, Minato 106-0032, Tokyo Prefecture   |  
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Ranked #4 of 95 Hotels / Ryokan in Minato
4.5 of 5 stars 908 Reviews
Orpington, United Kingdom
Top Contributor
52 reviews 52 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
“Perfect service, lovely location”
5 of 5 stars Reviewed June 14, 2013

I arrived at an awkward hour, tired and slightly grumpy. The reception staff were the epitome of good service, and made me feel better immediately. The room was superb (apart from the view over the roof of the adjoining mall, but I can forgive that), and the location was not just perfect for my business trip but ideal for a wander on my own. The quality of food and drink was excellent and I would find it difficult to fault anything. Hopefully I'll be back!

Room Tip: See if you can look out away from the mall.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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908 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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SE Asia
Top Contributor
72 reviews 72 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed June 10, 2013

This is a really good hotel and definitely top 5 I ever stayed in. Everything they do is brilliant. The taxi boys outside, the front office, house keeping...everything.

My room was spacious and super clean. Every little detail was perfect and the house keeping team is great. Just a small detail how they organize your stuff next to the bathroom mirror. Everything lined up just perfect. Nice bath, nice rainfall shower, nice Japanese toilet, cool TV and great storage.

Bed was comfortable and the window blind was so good it was almost scary. If you take it down all the way there is not a single stream of light entering the room no matter how sunny it is. Great TV channels and the working desk and internet was perfect for me.

I was fortunate to have Grand Club access and it was amazing. The service and helpfulness with questions and everything was spot on. The two hour free flow food and drinks in the evening was excellent. Cheese and wine to Tokyo sunset! Breakfast was great here to even if not having the full spread.

Location is great and you have everything in reach. Still my best dining experience was in the hotel. I will review that separately because it was so good!

Just one more little detail...my wife asked me if I bought two new shirts. I replied...no dear this how the laundry comes back in the Grand Hyatt Tokyo...just amazing!!!!

I just hope I can return many times to this place! My first visit to Japan was mind blowing and what a great country it is.

Room Tip: Get a room allowing you to use the Grand Club!!
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Fe, New Mexico
Top Contributor
55 reviews 55 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
112 helpful votes 112 helpful votes
5 of 5 stars Reviewed June 7, 2013

This beautiful well located Hyatt goes above and beyond any of this chain. From the entry to check-in to great rooms with fantastic bathroom, you will be made to feel most welcome and comfortable. No problem with "no feather" room request and some one called to confirm that fact. Easy access to Mori Tower where there is a fabulous view of the City. The Breakfast buffet is better than any I've had in the States. Not inexpensive; but worth the price.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Canberra, Australia
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 6, 2013

The Grand Hyatt Tokyo is a class act. Decent size rooms that are maintained in a spotless condition (white glove treatment wouldn't pick up any dust here). Twice daily housekeeping means your room is always looking good. Breakfast buffet is fresh and tempting and table service is efficient yet discrete. Great fitness centre and pool. However above all else the service from every staff member was simply outstanding. Whilst Japan is renown for good service this hotel was a step up. Gracious personal service at every turn. Many 5 star hotels could learn from this. I will be back.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, CA
Top Contributor
74 reviews 74 reviews
74 hotel reviews
Reviews in 62 cities Reviews in 62 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed May 31, 2013

Having already stayed at the Park Hyatt Tokyo this time last year, I opted to spend four nights at the newer Grand Hyatt Tokyo. As with the other Hyatt hotels I've stayed at in Japan, the service was efficient, and overall, my friends and I had a very comfortable stay at the hotel.

Unlike the Park Hyatt situated in the quiet business area of Shinjuku, the Grand Hyatt is nestled into Roppongi Hills, a ten year-old upscale shopping mall with an attached office tower. The surrounding area is busy, with plenty of restaurants and shops, and well located to several Tokyo Metro stations (although not the Yamanote line). The area does attract more Westerners than other parts, and at nights caters to revelers looking to go out, so at times can feel a bit touristy.

My friend and I shared a Club Twin for the four nights, which granted us access to the Club Lounge for breakfast (7:00 to 10:30 am, except weekends where the hours were extended to 11:00 am) and evening cocktails and canapés (5:00 to 7:30 pm), as well as full access to the fitness center and pool facilities. I would encourage spending (or using the extra points) to upgrade to a Club room as the overall value is hard to beat and helps differentiate the hotel from the more refined, but less inclusive Park Hyatt.

The room itself was modern and well laid out, with a view overlooking the Mori Tower and Tokyo Tower. With twin beds, the main area felt less spacious than at the Park Hyatt with only a single easy chair to relax in, and another positioned along the workspace along the wall. However, the bathroom was very large with separate shower / bath facilities, toilet, and closet. There was a sliding door which provided privacy when showering which makes the room easy to share with a friend. Beds were firm, but of good size, and the room featured all of the amenities you would expect of a five star hotel: safe, TV and DVD player, iPod/iPhone dock, coffee/tea facilities, minibar, iron, shoe shine, etc.

Overall, the Club Lounge made for a relaxing stay. Breakfast was continental style, with a good selection of fruit, pastries, and cereals available. A few warm dishes were also available, but given the large number of visitors, it felt at times lacking. The view from the lounge though is peaceful and the overall ambience pleasant and modern. In the evenings, evening canapés and cocktails are served which makes a nice break in the day when sightseeing. Champagne, red and white wine, beer, and soft drinks were all available, along with cheeses, hors d'oeuvres, and deserts.

The fitness center and pool were excellent, with modern equipment and a long, wide pool perfect for swimming laps. The changing rooms featured massage chairs, a small selection of snacks, hot and cold soaking baths, a sauna (although under repair during our stay), and all of the amenities you would need to prepare for the day.

Overall, service was excellent at the hotel. The Park Hyatt felt more personal given it has less guests, but the service at the Grand Hyatt was still top notch. Twice daily housekeeping was fantastic, hanging up clothes after a late night and arranging shoes, and those at the fitness center making sure all your needs were looked after. The club lounge felt at times understaffed (on some days, entering the lounge you would be escorted to a seat or asked your drink preference, while other days you were left on your own), but it could have also been an unexpected number of guests arriving at the same time.

In the end, the Grand Hyatt is an excellent five star hotel. On value, a Club room at the Grand Hyatt provides you with amenities that are all extra at the Park Hyatt, so staying on points you might have a better overall experience. But in the end, I found myself missing the service at the Park Hyatt, where instead of checking in at the front desk I was immediately escorted to my room, and upon leaving offered bottled water to take along on the ride to the airport ... small touches for sure, but those that leave a lasting impression.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 28, 2013

A return to the Grand Hyatt and a welcome one. I had room number 905, no views to speak of, not huge, but very quiet and comfortable, which consistently delivered a good nights sleep. Staff all very helpful, bathroom and room all well-equipped, enough plug points, bottled water and good tea facilities and wifi on tap. I look forward to returning.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 28, 2013

The rooms are beautiful and large by Japanese standards. Lots of English language channels on the TV. Everything is automated...from the blinds to the muti-function Toto toilet / bidets. Great, modern aesthetic.
The service was impeccable all-around from the concierge to housekeeping. They initially put us on the 10th floor with a limited view. When I asked for a better view they told me they were full that night but they promptly moved us into a room with a great view on the 19th floor the next morning.
The gym was fantastic by hotel gym standards (try the massage chairs in the locker room after your workout).
The breakfast buffet on the 10th floor was a great start to the day every morning with lots of western and Japanese choices and staff always waiting to refill your coffee.
The hotel restaurants / bars are also well done. I wish they were completely non-smoking but allowing smoking is simply the status quo everywhere in Tokyo and not specific to the Hyatt. Overall, a great stay. Some of the best service I've had anywhere in any hotel. Great Roppongi location made it walking distance to a lot. Close metro stop to hotel for everything else.
Grand Hyatt is fairly pricey but it didn't seem to be out of line with other 5 star hotels in Tokyo we looked at.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Tokyo

Address: 6-10-3 Roppongi, Minato 106-0032, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Minato
#3 Romantic Hotel in Minato
#3 Spa Hotel in Minato
#4 Luxury Hotel in Minato
#12 Family Hotel in Minato
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hyatt Tokyo 5*
Number of rooms: 387
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Also Known As:
Grand Hyatt Tokyo Hotel Minato
Grand Hyatt Minato
Grand Hyatt Hotel Tokyo
Hyatt Tokyo
Minato Hyatt
Grand Hyatt Tokyo Japan

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