“More modern and better located than the Park Hyatt Tokyo, but not as exclusive or delightful”
Having already stayed at the Park Hyatt Tokyo this time last year, I opted to spend four nights at the newer Grand Hyatt Tokyo. As with the other Hyatt hotels I've stayed at in Japan, the service was efficient, and overall, my friends and I had a very comfortable stay at the hotel.
Unlike the Park Hyatt situated in the quiet business area of Shinjuku, the Grand Hyatt is nestled into Roppongi Hills, a ten year-old upscale shopping mall with an attached office tower. The surrounding area is busy, with plenty of restaurants and shops, and well located to several Tokyo Metro stations (although not the Yamanote line). The area does attract more Westerners than other parts, and at nights caters to revelers looking to go out, so at times can feel a bit touristy.
My friend and I shared a Club Twin for the four nights, which granted us access to the Club Lounge for breakfast (7:00 to 10:30 am, except weekends where the hours were extended to 11:00 am) and evening cocktails and canapés (5:00 to 7:30 pm), as well as full access to the fitness center and pool facilities. I would encourage spending (or using the extra points) to upgrade to a Club room as the overall value is hard to beat and helps differentiate the hotel from the more refined, but less inclusive Park Hyatt.
The room itself was modern and well laid out, with a view overlooking the Mori Tower and Tokyo Tower. With twin beds, the main area felt less spacious than at the Park Hyatt with only a single easy chair to relax in, and another positioned along the workspace along the wall. However, the bathroom was very large with separate shower / bath facilities, toilet, and closet. There was a sliding door which provided privacy when showering which makes the room easy to share with a friend. Beds were firm, but of good size, and the room featured all of the amenities you would expect of a five star hotel: safe, TV and DVD player, iPod/iPhone dock, coffee/tea facilities, minibar, iron, shoe shine, etc.
Overall, the Club Lounge made for a relaxing stay. Breakfast was continental style, with a good selection of fruit, pastries, and cereals available. A few warm dishes were also available, but given the large number of visitors, it felt at times lacking. The view from the lounge though is peaceful and the overall ambience pleasant and modern. In the evenings, evening canapés and cocktails are served which makes a nice break in the day when sightseeing. Champagne, red and white wine, beer, and soft drinks were all available, along with cheeses, hors d'oeuvres, and deserts.
The fitness center and pool were excellent, with modern equipment and a long, wide pool perfect for swimming laps. The changing rooms featured massage chairs, a small selection of snacks, hot and cold soaking baths, a sauna (although under repair during our stay), and all of the amenities you would need to prepare for the day.
Overall, service was excellent at the hotel. The Park Hyatt felt more personal given it has less guests, but the service at the Grand Hyatt was still top notch. Twice daily housekeeping was fantastic, hanging up clothes after a late night and arranging shoes, and those at the fitness center making sure all your needs were looked after. The club lounge felt at times understaffed (on some days, entering the lounge you would be escorted to a seat or asked your drink preference, while other days you were left on your own), but it could have also been an unexpected number of guests arriving at the same time.
In the end, the Grand Hyatt is an excellent five star hotel. On value, a Club room at the Grand Hyatt provides you with amenities that are all extra at the Park Hyatt, so staying on points you might have a better overall experience. But in the end, I found myself missing the service at the Park Hyatt, where instead of checking in at the front desk I was immediately escorted to my room, and upon leaving offered bottled water to take along on the ride to the airport ... small touches for sure, but those that leave a lasting impression.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.