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“if you have business in Minato-ku, make it a pleasurable stay at the Grand Hyatt” 5 of 5 stars
Review of Grand Hyatt Tokyo

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Grand Hyatt Tokyo
5.0 of 5 Hotel   |   6-10-3 Roppongi, Minato, Tokyo Prefecture 106-0032, Japan   |  
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Ranked #3 of 93 hotels in Minato
San Francisco, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“if you have business in Minato-ku, make it a pleasurable stay at the Grand Hyatt”
5 of 5 stars Reviewed February 9, 2013

I recently traveled to Tokyo for a week in the Japan office of our company. Although I debated staying somewhere else where I would need to commute to get in, I decided to just stay at the Grand Hyatt as it's right next to (adjoining) the Roppongi Hills Tower complex where the office is at. The room was a normal size for any large Asian city, small by US standards of course. The facilities and service were outstanding. I had the opportunity to use the spa and pool every morning. It's run extremely well as you'd expect. If you have the chance, go in the morning and have a swim and then enjoy the spa area. It's extremely relaxing and helps with any travel fatigue.

I stayed for over a week, that and my Hyatt passport membership got me invited (I believe) to a cocktail hour hosted by the hotel GM. It was a nice enough affair, and I had the opportunity to meet people that I frankly would've not met if left to my own devices. Mostly western foreigners, but most with interesting stories and experiences.

There are many good food options in and next to the hotel. If you like Chinese food, there's an excellent restaurant called Hong Kong Sago in the Ropponghi Hills complex. The hot and sour noodle soup is a must try.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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Dusseldorf, Germany
Top Contributor
226 reviews 226 reviews
70 hotel reviews
Reviews in 97 cities Reviews in 97 cities
162 helpful votes 162 helpful votes
4 of 5 stars Reviewed January 26, 2013

After the opening of many luxury hotels in Tokyo, the Grand Hyatt may not be the best or nicest hotel in Tokyo, but still one to consider.

The location in the Roppongi Hills complex is one of its assets. Plenty of dining and shopping options, and not far from either Shibuya, Shinagawa or Ginza. The only downsides are an infrequent limousine bus service and a bit of a walk to the next train station.

The ambience of the hotel is modern and simple. If you like art deco style hotels, this is not for you. The rooms are nice and very well equipped with a lot of attention to details, but appear a bit bland for my taste. Entering the room, you are definitely not wowed. However, the bathrooms are big and very nice. And you do feel comfortable and sleep well.

Even if one is not entirely impressed by the rooms, they make up for it in service. Staff are very friendly, quick and competent. Great and helpful staff in the club lounge. Simply service of the highest level.

Had breakfast both in the restaurant and the club lounge. Selection and quality are good.

To sum it up - the Grand Hyatt is a solid choice among Tokyo's luxury hotels and one of my favorites, if on a good deal.

Room Tip: Try to get a room above the 10th floor. Some rooms on the 8th and 9th floor have NO view at all.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, England, United Kingdom
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 25, 2013

This was the second time I have stayed at the grand Hyatt. I was only In Tokyo for 11 hours which was a shame because the hotel is so good.

I got upgraded to a suite and the staff are really friendly.

The rooms are big, well equipt. The manager even left a hand written note in the room with a free bottle of wine and some fruit which was a lovely touch.

I had dinner at The Oak Door in the hotel which I would highly recommend.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 24, 2013

The only good thing this property has going for it is if you are a Hyatt Passport member, this Hyatt is actually in a convenient location. The Park and Hyatt Regency are both in a part of Shinjuku where you need to get on a bus or a cab.

The rooms are nice. Nothing pops at you. The staffing is great so you dont ever wait too much for anything. But other than that, there is nothing too serious about it. I have stayed here and its convenient since you can walk right into Roppongi Hills right next door. The size of the room is standard for US hotels. Huge for Japan standards. the bathrooms etc. I got it here for about $350 / night. For about $250, i could have stayed at the ANA Intercontinental right down the street. the rooms there are a bit smaller but for 100 bucks less, I could have done it. But in the end, I needed to use the Hyatt stay for status.

The Food and Beverage portions are nothing exciting to be honest. There is the convenience factor since the location is so well placed but seriously, otherwise, not too much else going on. For the price, you can find better value at other locations with the typical famous good ole japanese customer service. Even the Westin in Ebisu came in a little bit cheaper. But in the end, its a solid 4 star. SOLID.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Senior Contributor
48 reviews 48 reviews
38 hotel reviews
Reviews in 34 cities Reviews in 34 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed January 24, 2013

The Grand Hyatt Tokyo doesn't disappointed. Granted, it's not the cheapest of hotels but you certainly get the quality and level of service you pay for.

I was exceptionally impressed by the level of service offered – attentive, polite and intuitive – this is really what 5-star service is about.

The hotel itself was modern, new and spotless. Furnishings are of a high quality. These little touches set it apart from the usual 5-star hotels:

- Low intensity night-lights by the bed that provide a soft glow in addition to the usual bedside lights
- Master control of lights by the bed
- Remote-controlled blinds
- International converter for the socket
- Gently sloping floor of the shower

I’d say the only thing lacking was an iPhone docking station next to the bed.

The Grand Hyatt is connected to a shopping mall, and is walking distance to an area where there are loads of small, understated restaurants serving excellent food.

The location for breakfast is lovely, and they do serve an adequate selection of local and continental breakfast options.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muscat
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 22, 2013

I stayed at Grand Hyatt Tokyo in January 2013, unfortunately only one night. Grand Hyatt is located in Roppongi Hills, right next to a stylish shopping center with all big brands as well as the Mori Tower with a fantastic Art Gallery-Museum. As for the hotel, expect a typical Hyatt - fresh, wonderful design paired with fantastic service. Even it is a Grand Hyatt, the quality of service can compare with any Park Hyatt, staff is very well trained and perfectly groomed. The rooms are very comfortable and spacious with understated design in very calming colors. The bed is extremely comfortable with high quality linen. For dinner head to The Oak Door for premium meats, the steak was delicious and the Italian Sommelier is not just offering the perfect wine pairing but also entertaining you at the table - we had a wonderful meal.
All in all, I would return to this hotel immediately again and can recommend it highly to anyone who would like to stay in this part of town.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 22, 2013

The Grand Hyatt Tokyo has very high standards and the hotel is really well designed. The fact that it's more or less built into a mall with many restaurants makes it very convenient if you don't fancy one of the very nice, but also more expensive 10 or so restaurants in the hotel. On a rainy day you can even walk through the mall to the metro and then easy get around the city.

We really enjoyed our stay.

Room Tip: I would recommend a room on one of the higher floors to get a nice view of this great city. There...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Tokyo

Address: 6-10-3 Roppongi, Minato, Tokyo Prefecture 106-0032, Japan
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Minato
#3 Luxury Hotel in Minato
#3 Spa Hotel in Minato
#5 Romantic Hotel in Minato
#11 Family Hotel in Minato
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hyatt Tokyo 5*
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Also Known As:
Grand Hyatt Tokyo Hotel Minato
Grand Hyatt Minato
Grand Hyatt Hotel Tokyo
Hyatt Tokyo
Minato Hyatt
Grand Hyatt Tokyo Japan

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