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“Simply the Best Hyatt in the World!” 5 of 5 stars
Review of Grand Hyatt Tokyo

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Grand Hyatt Tokyo
5.0 of 5 Hotel   |   6-10-3 Roppongi, Minato 106-0032, Tokyo Prefecture (Akasaka / Roppongi)   |  
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Ranked #4 of 96 Hotels / Ryokan in Minato
Los Angeles, California
Top Contributor
74 reviews 74 reviews
72 hotel reviews
Reviews in 38 cities Reviews in 38 cities
151 helpful votes 151 helpful votes
“Simply the Best Hyatt in the World!”
5 of 5 stars Reviewed January 14, 2013

There are three Hyatts in Tokyo - Park Hyatt and Hyatt Regency in Shinjuku, and Grand Hyatt in Roppongi Hills. Although within Hyatt chain classified Park Hyatt as one of its best Hyatt, but to me, Grand Hyatt is simply the best, no questions asks.

Location - Roppongi is very easy to go to different parts of Tokyo, with ample shopping and dining options nearby, including some of the best restaurant in the world - Ryujin in walking distance. Subway is located underneath the hotel. There is airport limousine bus connects to both Haneda and Narita International Airport

Rooms - Modern elegant which doesn't show its age at all. I can not believe its almost 10 years since it opened, but everything just look very new to me with the technology built in that fits today's need (electronic curtains, HD channels, free wifis). Super comfortable bed with frette linens (this is beyond Hyatt standard), strong shower pressure and relaxing deep soaking tub along with the famous Japanese washlet in every room. Some rooms face Tokyo tower which is definitely romantic to look at at night. Their room is also very quiet too. Good sound insulation. I love their yukata (Japanese bathrobe). I was going to buy it home but they ran out unfortunately.

Spa & Pool - Wow, amazing. One of the best in town too. I think the only pool & spa can be compare to Grand Hyatt is Peninsula Tokyo. But I like the Spa section at Grand Hyatt so much more. Staff here speaks good English too.

Club Lounge - can be congested at time but the open Terrace seating is very nice on a sunny warm day for breakfast or snack. I hope they can extend hours for happy hour but they already seem very busy all the time.

Lobby and public area - very beautiful, it is an artwork everywhere you see. Even if you are not staying here I suggest you visit the hotel to see how GRAND it is.

Dining - I have only tried the cake in the lobby but wow, no wonder this chef won the award, it was one of the best strawberry christmas cake I ever had (also most expensive too) but definitely worth a try! trust me! I heard so many good things about their teppanyaki, can't wait to give a try soon.

Most importantly, their staffs were super professional and courteous. I would like to thank Front Desk Assistant Manager Mr. Abe along with his teams to provide me such an amazing experience every time that I stayed there. The Concierge team enhanced my stay by helping me reserve some of the best restaurants in town to small things like putting humidifier in my room prior to arrival to make my stay more comfortable than ever. I definitely looking forward to return to Grand Hyatt again soon when I return to Japan and I will definitely recommend Grand Hyatt Tokyo to my friends & coworkers.

Room Tip: Ask for rooms facing Tokyo Tower
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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986 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
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English first
Calgary, Canada
Top Contributor
76 reviews 76 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed January 13, 2013

I love this hotel. It is sleek, new, beautiful and in a great neighbourhood. The hotel has an amazing lobby, and blends tradition with modern conveniences. Rooms are average size, mine has had a view of Fuji both times. I normally stay on Concierge floor. Amenities are good, quality soaps and shampoo's. Great showers, low hard beds, but it is japan! fantastic restaurant options, and then you have all the famous fashion houses along Ropponging. It is more a business hotel, but even if on vacation it is the best place to stay in Tokyo. Those of us that work there, know, Tokyo is expensive very. A lunch can be $100, a dinner for 2, $400. But it is a great city. with lots to see and do. Especially the Ginza area.

Room Tip: Top floors offer amazing expansive views of city. You may get lucky and get a view of Fuji. But rega...
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vladivostok, Russia
Top Contributor
92 reviews 92 reviews
31 hotel reviews
Reviews in 35 cities Reviews in 35 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed January 6, 2013

I came to Grand Hyatt Tokyo two hours before new year start. It is located very conveniently - in Roppongi where night life never stop. We (my wife and me) walked together with many people from different countries and met new year in Hard Rock Cafe.
Hotel staff is high-skilled. Despite of location in Roppongi Grand Hyatt is very quite and appropriate for relaxation.

Room Tip: All rooms are very good.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hong Kong, China
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 6, 2013

Fantastic service, great rooms though a bit small especially from a storage point if view. Well appointed bathrooms. Very well maintained and clean. The wifi was fast which is not the case in most hotels which offer it complimentary. Great buffet breakfast especially like the croissants and cappacino.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hong Kong, China
Top Contributor
84 reviews 84 reviews
83 hotel reviews
Reviews in 46 cities Reviews in 46 cities
163 helpful votes 163 helpful votes
5 of 5 stars Reviewed January 3, 2013

Nothing has changed from my last trip. Great staff. Great rooms. Great bar. I consider myself lucky that i have stayed both there and the Mandarin in Tokyo, and i'd be hard pressed to choose which is better.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
37 reviews 37 reviews
35 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 3, 2013

Highly recommend for Tokyo.

I stayed in a club level room with SPG points. Unfortunately the view was not very nice but you can only expect so much from free rooms! The room itself was nice, though slightly dated.

What I liked:
* fantastic service throughout from check in to checkout
* club lounge is one of the best quality around. Certainly they serve quality food and alcohol. Great breakfast too.
* location is good, right in the midst of Roppongi Hills and easy to get to the subway or out to dinners etc
* good choice of restaurants in the hotel, even before you venture out to Roppongi Hills (though not cheap of course)

What I didn't like:
* rooms starting to feel a tiny little bit outdated but still ok
* concierge gave me some incorrect advice, but its ok we all make mistakes
* ordering a car even to go to Haneda is at some ridiculous price

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 27, 2012

Excellent staff, very helpful and friendly. Perfect location in Roppongi Hills with plenty of activity. Modern room with great view on the 9th floor. Breakfast was included in our package compliments of American Express.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Tokyo

Address: 6-10-3 Roppongi, Minato 106-0032, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Akasaka / Roppongi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Minato
#3 Business Hotel in Minato
#4 Luxury Hotel in Minato
#4 Spa Hotel in Minato
#10 Family Hotel in Minato
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hyatt Tokyo 5*
Number of rooms: 387
Reservation Options:
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Also Known As:
Grand Hyatt Tokyo Hotel Minato
Grand Hyatt Minato
Grand Hyatt Hotel Tokyo
Hyatt Tokyo
Minato Hyatt
Grand Hyatt Tokyo Japan

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