Have stayed at the Grand Hyatt in Roppongi a number of times before. The hotel never dissapoints. Although expensive but much of Tokyo and Japan fits into that category. Everything is fantastic. If u have had a late night out, the hotel has two sets of blinds in every room, so no way you will be woken by morning sunlight. The beds are extremely comfortable. And if needed the hotel has an extensive list of DVD's for viewing. And hotel has great location next to Roppongi Hills Shopping Center. Excellent...

This was our first family trip to Tokyo. After a spectacular mistake involving the Hyatt reservations call center, the general manager at the Grand Hyatt personally interceded to make things right. He and the executive assistant manager more than met the task. We were upgraded to a corner suite with club access. We were on the side of the hotel facing Mt. Fuji, which involved some spectacular sunset and sunrise views of the mountain and city. Staff is efficient and attentive. The club was busy, but never crowded, and again, very attentive staff whenever assistance was needed. The room featured bedside controls for lighting and window shades. Although there were other occupants nearby, we never heard any noise within our room. Public spaces in the hotel are beautiful. As this was a family trip, the Roppongi area was our preference over the other Hyatt locations in Shinjuku. We absolutely made the right call - the subway connection is very close by, and the Roppongi Hills complex area has plenty of great restaurants and shopping just steps away. I would highly recommend this hotel, and I hope to return.

I have come to Tokyo for business for the last 6 years and I have always stayed here. I have been very satisfied with the location, the service (including the level of English among the service staff), the room (including wifi connection) and the restaurant. It offers everything a business traveller could wish for. The one thing that stands out among these years is the efficiency of the staff and the service they provided - they are always very reliable. Once I had a misunderstanding of the timing of a meeting, the hotel sent a car with an experienced driver to take me through the short cut and less jammed roads to the meeting place. Another time we needed a few more rooms at the last minute at the high season, the hotel provided them without too much fuss (I don't know how they found the availability, but it certainly didn't look like they weren't full). I also liked the spa very much although it is quite pricey (but then what do you expect in Tokyo)!

I can see why this is the #2 hotel in Minato! We booked here via CX Holidays, the holiday package arm of Cathay Pacific. We got an automatic upgrade to a Grand Room on the Club floor with a free bottle of (nice) red wine included. Thank you, CX Holidays!

We've been sightseeing and shopping around Tokyo before. Our sole purpose for booking this vacation was to eat as much Japanese food as possible. The hotel is located in Roppongi, which is the perfect area for a culinary tour! It's also attached to the Roppongi Hills shopping center, which is a large and beautiful shopping mall.

The hotel wifi on the Club level is pretty fast. The breakfast and cocktails in the Club Lounge are not bad. The Nagomi Spa & Fitness center has a 20m swimming pool with three lap lanes and a jacuzzi. We had a nice swim before enjoying our pre-dinner cocktails. The sheets are wonderful and the room is "big" for Tokyo standards.

The service at this hotel is excellent. We felt at home the whole time and will definitely try to book here again!