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“Quiet haven in tokyo” 4 of 5 stars
Review of Sheraton Miyako Hotel Tokyo

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Sheraton Miyako Hotel Tokyo
4.0 of 5 Hotel   |   1-1-50 Shirokanedai, Minato 108-8640, Tokyo Prefecture   |  
Hotel amenities
Ranked #34 of 95 Hotels / Ryokan in Minato
4.0 of 5 stars 824 Reviews
Bristol
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Quiet haven in tokyo”
4 of 5 stars Reviewed November 26, 2013

Pleasant arrival at this hotel after being extremely tired. We thought we would have to drop our bags off and come back for check in but the receptionist let us check in at 11.30am. Rooms are big, TV good, WIFI, bathroom is good and the beds are extremely comfy.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review, November 28, 2013
Thank you very much for your staying at Sheraton Miyako Hotel Tokyo.
I also thank you for taking your time to write to us.
The Sheraton Sweet SleeperTM Bed is found in each of our guest rooms and is comprised of luxurious sheets, a deluxe duvet, a selection of feather down and hypoallergenic pillows, and a custom mattress.
We operate free shuttle service to JR Meguro station leaving about every 15 minutes and I recommend to use this shuttle for your shopping and dining out.
Our concierge prepare for various kind of maps, information so please get the advice there before you go out.
We appreciate your sincere feedback and hope you will give us the opportunity to welcome you again.

Sincerely,
Guest Service
Sheraton Miyako Hotel Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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824 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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Singapore, Singapore
Top Contributor
90 reviews 90 reviews
18 hotel reviews
Reviews in 43 cities Reviews in 43 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 25, 2013

This hotel is down near the Shinagawa station and there's a regular shuttle service there and also a nearby metro stop. The facility itself is quite tired, very dark wood and fittings and fixtures are dated. Staff were helpful in organising a restaurant for us and generally cheery when arriving and leaving. Overall, considering the price, its fine for Tokyo.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review, November 26, 2013
Thank you very much for your staying at Sheraton Miyako Hotel Tokyo.
I also thank you for taking your time to write to us.
As you already know, our hotel is located in very quiet and safe residential area with a lot of green.We have shuttle bus service from hotel to Meguro railway & subway station. (Every 15 minute) There are so many restaurants, bars and shops around Meguro station.
I am very pleased with your positive comment to my staffs.I am sure to pass along your kind remarks to my team.
We appreciate your sincere feedback and hope you will give us the opportunity to welcome you again.

Sincerely,
Guest Service
Sheraton Miyako Hotel Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Top Contributor
113 reviews 113 reviews
76 hotel reviews
Reviews in 54 cities Reviews in 54 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed November 24, 2013

I have stayed here many times as it is well located for business in and around Tokyo. A $20 - $25 taxi ride brings you to just about every business district around Tokyo. If you are more seasoned or comfortable, the hotel shuttle which seems to run every 10 - 15 minutes brings you to Meguro Station from where the Yamanote Line which runs every 5 minutes will wisk you around Tokyo to or near just about any destination you want to be.
The hotels public areas are luxury class Asian style and offer plenty of areas to relax or meet with clients. The rooms are all very well appointed and clean and well kept. The service is in keeping with its level of excellence. The breakfasts here are average by Japanese standards for this class of hotel but caters to US, Japanese and European tastes - Dim sum, cold cuts to cold cereal. The restaurant and lobby views look over a well manicured Japanese style garden, that is popular for weddings.
The only issue is that the hotel is located in a residential area, so restaurant choices are few as is the shopping or entertainment. There is also a subway about 5 minutes walk from the hotel which can bring you into Tokyo's extensive metro network. As with just about everything in Tokyo, it runs frequently, is clean and is safe!

Room Tip: The higher floors are better, and the garden views are nice.
See more room tips
  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review, November 26, 2013
Thank you very much for your staying at Sheraton Miyako Hotel Tokyo.
I also thank you for taking your time to write to us.
We are pleased to hear about your positive experience at our hotel.
As you commented, we have shuttle bus service from hotel to Meguro railway & subway station. This shuttle departs every 15 minute and it takes 5 minutes to Meguro station. There are so many restaurants, bars and shops around Meguro station.
7 min walk to the nearest subway “Shirokanedai” station provides you the fastest and easiest access to the main terminal station such as Tokyo, Ginza, Shibuya, Shinjuku and Omote-sando.
Moreover, the prepaid card of Tokyo subway system is also usable for all trains, buses and for shopping in major convenience stores.

Our excellent concierge teams prepare for various kinds of maps, information and advise the best dining and shopping plan.
We are thankful you chose to stay with us and look forward to seeing you again next time.

Sincerely,
Guest Service
Sheraton Miyako Hotel Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 21, 2013

I don't generally write negative reviews but this Sheraton is in a pretty bad way. It's very dated, simply worn out and in need a a full remodel. my bathroom was old and mildewy. I had a room on a non-smoking floor but it had clearly been smoked in recently.

By all appearances Sheraton has lowered the room rates to keep the property filled and generating cash despite it's condition, and is either planning to sell it, or remodel it if the economy bounces back.

Sorry Starwood but this one is a discredit to a usually well kept collection of properties.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review, November 23, 2013
Thank you very much for your staying at Sheraton Miyako Hotel Tokyo.
I also thank you for taking your time to write to us.
We apologize for your uncomfortable experience caused by the mildew in the bath room. The mildew removal work of the bath room has been periodically carried out in our hotel, however this work might be insufficient, I think. Furthermore, we are upgrading our guest rooms little by little. Please be assured the issues you have raised have been addressed to prevent any reoccurrence in the future.

Sincerely,
Guest Service
Sheraton Miyako Hotel Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liestal
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 13, 2013

We booked a three bed room. What we got was 2 normal bed's and one sofabed which was way to small for a normal european person. So better book two rooms if you want some comfort!

The room itself was spacious and clean and we had good view on the nice garden of the hotel.

The location of the hotel is outside of the center, but you can reach almost every other district in about 20-30min's with the metro. There are two metro stations near the hotel. Also there is a free shuttle bus which drives from the hotel to one of the bigger metro stations.

Around the hotel there is not much to do/see. The lobby bar is expensive, but OK for some beers.

If you get a good deal, i can recommend this hotel.

Room Tip: Make sure not to book a three bed room
See more room tips
  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review, November 17, 2013
Thank you very much for your staying at Sheraton Miyako Hotel Tokyo.
I also thank you for taking your time to write to us.
We apologize for your uncomfortable experience caused by small sofa bed.
I am share your feedback to housekeeping manager for purpose of improving sofa bed.
Also our concierge prepare for various kind of maps, information so please get the advice there before you go out.
We hope you will remain a valued customer.

Sincerely,
Guest Service
Sheraton Miyako Hotel Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
Reviews in 25 cities Reviews in 25 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 12, 2013

We choose this hotel because of the good rate and for the SPG points. It is located in a nice neighborhood. The hotel runs a free shuttle service to 2 nearby train stations from where you can explore tokyo. The rooms are big enough for 2 adults. Negative the in room safe was located on the floor so we had to lie down to open and close it. We did not use the food and beverages services in the hotel. Prices are very expensive (in my opinion , paying out of my own pocket). A real shame is paying 1500 yen for using the hotel swimming pool. The hotel is nice and well kept. The concierge team is fantastic.
Tip : if you have a Japan Rail pass validate it the day you leave Tokyo other ways get a day pass for the public transport.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review, November 17, 2013
Thank you very much for your staying at Sheraton Miyako Hotel Tokyo.
I also thank you for taking your time to write to us.
Our hotel is located in one of Tokyo’s rich residential area so it is true that it is 7-8 minutes’ walk from the hotel to the nearest 24 hours-open convenience store.
We operate free shuttle service to JR Meguro station leaving about every 15 minutes and I recommend to use this shuttle for your shopping and dining out.
As for your commentary regarding charge of gym, our health club is mainly open to local memberships.
Please understand that this facilities is not exclusive for hotel guests and we charge both local members and hotel guests the usage fee or SPG point, however SPG platinum member is given free access benefit.
We appreciate your sincere feedback and hope you will give us the opportunity to welcome you again.


Sincerely,
Guest Service
Sheraton Miyako Hotel Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rouen, France
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 1, 2013

This hotel is not in the tourist centre but is very close to train stations that will take you to many different places in just five or ten minutes (there is even a free shuttle to them if you don't want to walk) that are interesting to visit. The metro system is very clean and seems safe. The staff are helpful and speak enough English to guide tourists.
If you arrive at Narita airport which is very far out of town there is a coach service serving several hotels in the same area as the Sheraton. It will cost you 3000¥ - about 20-30€, a taxi will cost about 200$. The coach ride takes about 2 hours.
The rooms are clean and spacious with most things you'll need like iron and hairdryer.
The breakfast was a little disappointing for a hotel of this standing. There are three different restaurants for breakfast, the Japanese restaurant is advertised as a set breakfast menu, the food was not as good as I had hoped, the rice and fish served were luke warm - some parts of the rice were hot, other parts cold. The California restaurant is not advertised as a set menu but you have to order from a choice of set menus. If you want just toast and cereal, you have to order from the a la carte and pay extra. The room service was also a bit disappointing in comparison to all of the wonderful eating places in Tokyo. I'd recommend taking a taxi or train to a place like Roppongo to eat.

Apart from the culinary experience, the staff are very helpful, courteous and discrete. The concierge and city guide advisor all went out of their way to make my stay very enjoyable and straight forward.
The lobby is pleasant to wait in and the business facilities are good.

Stayed October 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review, November 5, 2013
Thank you very much for your staying at Sheraton Miyako Hotel Tokyo.
I also thank you for taking your time to write to us.
I am very pleased with your positive comment to my staffs.
I am sure to pass along your kind remarks to my team.
As you already know, our hotel is located in very quiet and safe residential area with a lot of green. Our concierge staff show you our neighborhood by map.All of us here hope you will give us the opportunity to welcome you again.

Sincerely,
Guest Service
Sheraton Miyako Hotel Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Miyako Hotel Tokyo

Address: 1-1-50 Shirokanedai, Minato 108-8640, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#15 Family Hotel in Minato
#18 Luxury Hotel in Minato
#27 Business Hotel in Minato
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Miyako Hotel Tokyo 4*
Number of rooms: 495
Reservation Options:
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Also Known As:
Sheraton Tokyo
Sheraton Minato
Minato Sheraton
Sheraton Miyako Hotel Tokyo Japan

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