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“Very good place to stay” 4 of 5 stars
Review of Sheraton Miyako Hotel Tokyo

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Sheraton Miyako Hotel Tokyo
4.0 of 5 Hotel   |   1-1-50 Shirokanedai, Minato, Tokyo Prefecture 108-8640, Japan   |  
Hotel amenities
Ranked #33 of 94 Hotels / Ryokan in Minato
Yokosuka, Japan
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Very good place to stay”
4 of 5 stars Reviewed September 4, 2013

I was able to check in early and get into my room. The room was very comfortable. The maid service was the best. Only complaint was the price of coffee. 900 yen for coffee is enough to make me walk to Meguro station to get my coffee. I loved my stay and the view of rainbow bridge was awesome.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review, September 14, 2013
Thank you very much for your staying at Sheraton Miyako Hotel Tokyo.
I also thank you for taking your time to write to us.
The price of a cup of coffee in Tokyo city hotel’s lounge is higher than that in the downtown restaurant. Because city hotels offer drinks and social meeting atmosphere at the same time. Average price of a cup of coffee in the same level hotel lounge such as Hyatt, Marriott is JPY900-1200 or more.
If you need Seattle style coffee, there is one coffee chain shop adjacent to a book store within 5 min walk from the hotel,
Our hotel is located in one of Tokyo’s rich residential area so it is true that it is 7-8 minutes’ walk from the hotel to the nearest 24 hours-open convenience store.
Additionally, we operate free shuttle service to JR Meguro station leaving about every 15 minutes and I recommend to use this shuttle for your shopping and dining out.
Around JR Meguro station, there are Starbucks, MacDonald, Baskin-Robins and many Seattle style coffee chain stores.

Sincerely,

Guest Service
Sheraton Miyako Hotel Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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817 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Los Angeles, California, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2013

Though I have family in Tokyo, I generally spend a few days at the Miyako to decompress after the long flight or just enjoy a little privacy with the wife before attending to familial duties. The rooms are always clean, quiet and comfortable; and unlike another reviewer, I found the firmness of the king-size bed afforded me excellent sleep (even with jet-lag).

It's a pleasant walk to the Shirokanedai metro station, which will connect you to other lines that get you anywhere inside or outside the city. And near that station there are a couple of markets that will allow you to keep supplied with yogurt, bananas, drinks, snacks, etc., so that you don't need to use the mini-bar (which doubles as your refrigerator). The hotel also has a shuttle that will take you to Meguro station (on the JNR line). And also, you can use the Airport Limousine bus from/to Narita Airport, as the Miyako in one of the stops on its route, if you don't happen to be flying out of nearby Haneda.

There is also a nice swimming/lap pool (part of an in-hotel health club) that can be used for about $15. Unfortunately, it was closed for maintenance on the day I went downstairs to use it. Doh!! If you're a runner, take the metro to Sakuradamon station and take a run around the perimeter of the Imperial Palace compound, 2 laps equals 10K.

Finally, the staff at the Miyako is first-rate, as you might expect at a place of this caliber in Japan; always polite and accommodating. I'll be back.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review, September 5, 2013
We are truly thankful you chose to stay with us at Sheraton Miyako Hotel Tokyo.
I appreciate your wonderful review of our hotel.
Our hotel is located in one of Tokyo’s rich residential area so it is true that it is 7-8 minutes’ walk from the hotel to the nearest 24 hours-open convenience store. We operate free shuttle service to JR Meguro station leaving about every 15 minutes and I recommend to use this shuttle for your shopping and dining out.Our concierge prepare for various kind of maps, information so please get the advice there before you go out.
We appreciate your sincere feedback and hope you will give us the opportunity to welcome you again.

Sincerely,

Guest Service
Sheraton Miyako Hotel Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 31, 2013

Great hotel with outstanding customer service.
Very clean and tidy however bedroom was a little on the small side and bathroom was compact. As a single guy on a business trip, this was fine however I can imagine you'd be stepping on each other if you're a couple. Bed was huge although a little hard for my taste. Don't get me wrong, the bed was comfortable but i prefer a softer bed.
Service was outstanding in every department, front desk, room service, housekeeping etc
They have 3 restaurants, we ate in the Chinese restaurant and the food was full of flavour and enough to feed an army. We actually back twice more to the same restaurant.
Not sure about location, as we got a taxi everywhere bt it seemed to be fairly central.
Great hotel, would stay again.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review, September 3, 2013
hank you very much for your staying at Sheraton Miyako Hotel Tokyo.
I also thank you for taking your time to write to us.
I am very pleased with your positive comment to my staffs.I am sure to pass along your kind remarks to my team.
The live Jazz performance in our lobby lounge is very popular among our guests.
Also we hold Sheraton Social Hour in our bar from everyday from 17:00pm to 20:00 pm. You can enjoy Starwood’s Specialty Select Wine by the glass from the excellent winery all over the continent.
We hope you will remain a valued customer.

Sincerely,
Guest Service
Sheraton Miyako Hotel Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Top Contributor
67 reviews 67 reviews
64 hotel reviews
Reviews in 38 cities Reviews in 38 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 28, 2013

3rd trip in this hotel. But this time I requested for upgraded room. Ended up on 12th floor. Although the bathroom was quite old, it was still better than the small bathroom I had in my previous stays.
Bathroom: bathtub, no walk in showe
Cheap Sheraton amenities. And for a reason unknown to me, no shower gel, ony shampoo...
As note in my review last year, the concierge team is still awesome, in particular the lovely lady whose voice can be recognized easily.
For SPG Plat, there's not executive lounge or floor, only the shared lobby lounge where there is a small list of items that can be ordered. But nothing a dedicated top floor lounge with a real kitchen.
Although TV sets are new (flat) still this odd system with 3 sub chanels.
Choices of foreign channel still very limited: CNN, BBC, and that's it
Breakfast at California is odd, and very packed (need to queue). This is not really an international business hotel (Miyako is a local chain), many japanese families stay there and take breakfast, long queue in the morning.
Good point is there are always taxis on standby (anyway the hotel provides shuttle bus)
Client facing staff have a OK level of English if you do everything standard without deviating from the script... I had an issue with the laundry charge for my shirt and the staff at guest counter looked overwhelmed and very lost.I ended up forgetting about my explanations and just said "it's your mistake I won't pay for this".

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review, September 5, 2013
Thank you very much for your staying at Sheraton Miyako Hotel Tokyo.
I also thank you for taking your time to write to us.
I regret that the room itself and the amenity did not meet the standards you expected.
Your opinions assist us in continually striving to exceed your expectations, and to help us make future decisions as we develop and expand our hotels.
I sincerely apologize for the incorrect laundry charge.
We review our receipt processing procedure and possible modifications to accurate counting.
There has been a problem with remedial measures for a while now and let me assure to you that we are taking all the steps we can to change it.
We appreciate your sincere feedback and hope you will give us the opportunity to welcome you again.

Sincerely,
Guest Service
Sheraton Miyako Hotel Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt
Top Contributor
55 reviews 55 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 27, 2013

i visisted Miyako in April this year on a Business trip for my Company to Tokyo.
The Hotel is in the vicinity of Metro stations (Meguro) and its an easy starting place to further explore the town (the Hotel also runs a shuttle Service).
The rooms are comparably large and the Equipment is modern.

Prices were really fair for Tokyo with approx 120 Euro without breakfast.
The Fitness & trainin facilities were ok.
the staff was very friendly and helpful
I would definetely go again

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review, September 2, 2013
We are truly thankful you chose to stay with us at Sheraton Miyako Hotel Tokyo.
I appreciate your wonderful review of our hotel.
I am very happy to hear about your positive experience in my hotel and will be sure to pass along your kind remarks to my team.
We all hope to see you the next time you are in Tokyo!

Sincerely

Sheraton Miyako Hotel Tokyo
Guest Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Contributor
42 reviews 42 reviews
41 hotel reviews
Reviews in 32 cities Reviews in 32 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 20, 2013

This hotel is a great location in Tokyo. The hotel has shuttle buses that run to Shinagawa station in the mornings.

The rooms are large, but getting to be a bit dated. There is shopping on the lower level of the hotel. There is a fee to use the pool.

There is a good pizza/Italian style restaurant, Salvatore, a few blocks away.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review, August 26, 2013
Thank you very much for your staying at Sheraton Miyako Hotel Tokyo.
I also thank you for taking your time to write to us.
As you commented, we have shuttle bus service from hotel to Meguro railway & subway station. (Every 15 minute)
There are so many restaurants, bars and shops around Meguro station.
Our excellent concierge teams prepare for various kinds of maps, information and advise the best dining and shopping plan
We appreciate your sincere feedback and hope you will give us the opportunity to welcome you again.

Sincerely,
Guest Service
Sheraton Miyako Hotel Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
124 reviews 124 reviews
54 hotel reviews
Reviews in 35 cities Reviews in 35 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed August 18, 2013

I stayed here for business back in April. Good sized rooms and very clean. Breakfast is excellent and there is also a nice Cigar and wine bar downstairs which is very enjoyable if you are staying in on the evening.

Room Tip: High floors are better
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review, August 26, 2013
Thank you very much for your staying at Sheraton Miyako Hotel Tokyo.
I also thank you for taking your time to write to us.
We hold Sheraton Social Hour in our bar from everyday from 17:00pm to 20:00 pm. You can enjoy Starwood’s Specialty Select Wine by the glass from the excellent winery all over the continent.
We appreciate your sincere feedback and hope you will give us the opportunity to welcome you again.

Sincerely,
Guest Service
Sheraton Miyako Hotel Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Miyako Hotel Tokyo

Address: 1-1-50 Shirokanedai, Minato, Tokyo Prefecture 108-8640, Japan
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#15 Family Hotel in Minato
#17 Luxury Hotel in Minato
#27 Business Hotel in Minato
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Miyako Hotel Tokyo 4*
Number of rooms: 495
Reservation Options:
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Also Known As:
Sheraton Tokyo
Sheraton Minato
Minato Sheraton
Sheraton Miyako Hotel Tokyo Japan

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