My experience here was excellent. The location was great, the staff was friendly, and the room was clean. The breakfast was decent. And all things considered, I think the cost was fair too.
LOCATION: The hotel is in a central location to most parts of the city, which is great for general sightseeing purposes and probably just fine if you're there for business as well. It's a five minute walk to the Aoyama Itchome Station (closest entrance/exit: http://goo.gl/maps/h4J5y). If coming from Tokyo Station, take the Metro Marunouchi Line to Akasakamitsuke and transfer to the Metro Ginza Line, which will take you to Aoyama Itchome. Lastly, I really liked the neighborhood surrounding the hotel. I didn't really explore it, but it felt like a pretty nice area, and I can see that as a plus for families that are considering going here.
HOTEL STAFF: The staff was fantastic, just like the other reviews had stated. Much of the hotel staff could speak English well, but I was most impressed that they always seemed genuine. I felt like when they said good morning they were really sincere--not just saying it because they had to do so.
ROOMS: When booking a room, you will have to choose between the "annex building" or "new building", but they are actually in the same physical building. The difference is the annex rooms are older, the new rooms are newer. I stayed in one of the older rooms and I didn't have any problems. When I booked I made a note emphasizing that i wanted a smoke-free room, and happily that's exactly what I got. The room size was good and the bathroom size/setup was very standard, relative to average hotels in Japan. The bed wasn't amazing but it was just fine for me. Unless your picky and/or are going for a special occasion with your significant other, I would recommend booking the cheaper annex rooms, based on my experience. Lastly, a great feature in the room was a mini-fridge which could be used for your own foods/drinks.
BREAKFAST: The breakfast was above average, but not fantastic, in my opinion. There was a pretty good variety of both Western and Asian breakfast foods and drinks.
RECOMMENDATION: Yes :-)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.