My experience here was excellent. The location was great, the staff was friendly, and the room was clean. The breakfast was decent. And all things considered, I think the cost was fair too.

LOCATION: The hotel is in a central location to most parts of the city, which is great for general sightseeing purposes and probably just fine if you're there for business as well. It's a five minute walk to the Aoyama Itchome Station (closest entrance/exit: http://goo.gl/maps/h4J5y). If coming from Tokyo Station, take the Metro Marunouchi Line to Akasakamitsuke and transfer to the Metro Ginza Line, which will take you to Aoyama Itchome. Lastly, I really liked the neighborhood surrounding the hotel. I didn't really explore it, but it felt like a pretty nice area, and I can see that as a plus for families that are considering going here.

HOTEL STAFF: The staff was fantastic, just like the other reviews had stated. Much of the hotel staff could speak English well, but I was most impressed that they always seemed genuine. I felt like when they said good morning they were really sincere--not just saying it because they had to do so.

ROOMS: When booking a room, you will have to choose between the "annex building" or "new building", but they are actually in the same physical building. The difference is the annex rooms are older, the new rooms are newer. I stayed in one of the older rooms and I didn't have any problems. When I booked I made a note emphasizing that i wanted a smoke-free room, and happily that's exactly what I got. The room size was good and the bathroom size/setup was very standard, relative to average hotels in Japan. The bed wasn't amazing but it was just fine for me. Unless your picky and/or are going for a special occasion with your significant other, I would recommend booking the cheaper annex rooms, based on my experience. Lastly, a great feature in the room was a mini-fridge which could be used for your own foods/drinks.

BREAKFAST: The breakfast was above average, but not fantastic, in my opinion. There was a pretty good variety of both Western and Asian breakfast foods and drinks.

RECOMMENDATION: Yes :-)

This hotel is a bit "off the beaten track," i.e., not in the usual tourist spots, but it's close (5 minutes) to Aoyama Itchome subway station and just a short subway ride from anywhere you might want to go. I stayed here with a group of teachers, and it was a great hotel for us, with English-speaking front desk staff, restaurant for breakfast, free wi-fi in the lobby, and washing machines. The rooms are small but slightly larger than some business hotel facilities I've stayed in in Tokyo. The rooms are very well insulated and perfect for the irregular sleep schedules of the jet-lagged.

This hotel is perfectly located. We stayed first in Shinjuku, and then here, we should have done the other way around. All places in Tokyo are easily accessible with metro. This is the easiest area in Tokyo to get help, English is way ahead including the hotel. Here they speak English with a non Japanese accent, the staff is very helpful, maybe not as cheesy as in other places, but more professional. If you have question they look it up for you.

Western breakfast was good, best we had in Japan, croissants as good as in France. We will recommend this for any one of our friends going to Japan.

Negative, bed was extremely hard, and it took to time to get used to it and sleep well.

Plus:
++Location
++English
++Helpfulness
+Breakfast
+Free water
+Coin Loundry
-Room size
--Bed

This hotel is located in Akasaka, not so far from Tokyo Midtown and Roppongi, just 5 minutes from Aoyama Itchome Station. You can find food and snack easily around the hotel. The atmosphere is quiet and calm, the staff is friendly and the breakfast is good, I love the croissant .