A lovely hotel located on the 25th floor of the Shiodome Media Tower, able to boast easy access for travellers to the Yurikamome Line from the 3rd floor skywalk and the Oedo line from the basement thru the underground passages, its very well located and tourist friendly.
Located so high up, the lobby reception has the world famous Tokyo Tower in the background. Stunningly lighting up the tokyo skyline at night, lucky customers may get the same view from their hotel room. On clear days even Mount Fuji can be seen from the hotel.
The area around the hotel is quite business like and the artistic 'Big Clock' is right next door where on certain times of the day it putsmon a show for the passerbys.
Location, location, location. Shimbashi and Ginza is definitely walkable but reading previous posts saying its only a 5 minute walk is a bit of an exaggeration. It is still quite a walk away but quite enjoyable especially in the cold weather, making it a kind of adventure for the curious tourists who would like to see the real Tokyo.
The hotel goes out of their way to entertain customer requests which in my case was an early check-in after a 10 hour journey.
When i wanted to borrow their ironing board, the staff said that the iron was 'out of order' and that i could use the one in the laundry room. Even with the language barrier and improper use of wordings, the staff offered alternatives to try and give acceptable service to the customer.
There does not seem to be a concierge service. Upon my arrival, my wife and i had a number of bags and none of the staff actually came to help but they just stood and smiled. Nothing wrong with that, but some help to hold the elevator door open when we were getting to the elevator and at least holding the door so we could bring in our big bags would've been great. I could have always asked for them to help but seeing how friendly and helpful the people are in Japan, the lack of thoughtfulness from hotel staff actually surprised me.
Simple touches need to be done namely -
A simple area map in english, locations of the nearest family mart, access to the subway on the 3rd floor and to the Oedo line could be placed in rooms for the convenience of the guests. It took us a couple of days, and a lot of walking to actually realize that the Oedo Line stopped right below the hotel.
Non-speaking guests could be provided with small business cards which they can carry around and show to the people and taxis in order to get directions in case they get lost like we did on one night.
A lovely hotel that just needs some simple tweaks and english speaking ready staff available at all times. I would definitely stay there again the next time i go to Japan and hope that the small areas are improved by then.
Family Mart available in Basement 2, Easy access to The Yurikamome JR Line on 3rd Floor and the Oedo...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.