I previously stayed in this hotel about one year ago. At the time, service, rooms and cleanliness were excellent. As such, on my next trip to Tokyo I decided to stay here again. However, this was certainly a mistake. We booked a premium room and upon entering, the smell of urine which had permeated from the bathroom hit our noses. We then asked to change rooms and were put in a new room. Although this room did not smell, the toilet seat had droplets of blood! It seems that the cleaners do not properly clean the rooms, and the bed covers are quite worn.
In terms of service, this hotel is a mixed bag. The younger staff all seem very polite and helpful. The front counter staff always seem happy to help and always greet you with a smile. However, older staff are less friendly and less inclined to help. E.g. I tried to book the airport limousine, and when I asked the staff at the desk about what time I should depart from the hotel, I was told that he did not know my flight departure time when I clearly showed him my departure itinerary and also showed him the time of my international departure flight. Perhaps this had to do with the language barrier, however his demeanor was that he did not seem like he wanted to help at all.
I did not have an enjoyable stay at this hotel this trip, and I do not feel inclined to try it again.
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- Also Known As:
- Park Hotel Minato
- Park Hotel Tokyo Japan