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“In japanese hospitality” 4 of 5 stars
Review of Hotel Okura Tokyo

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Hotel Okura Tokyo
4.5 of 5 Hotel   |   2-10-4 Toranomon, Minato 105-0001, Tokyo Prefecture (Odaiba / Shiodome / Shinbashi)   |  
Hotel amenities
Ranked #12 of 95 Hotels / Ryokan in Minato
Certificate of Excellence 2014
Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“In japanese hospitality”
4 of 5 stars Reviewed June 16, 2013

Excellent service throughout the hotel.
Peace & calm lobby ambience which is highlight of this grandeur hotel.
Centrally located between Toranomon and kamiyacho. But felt kamiyacho station is closer.
Love the little crane on the bed as welcome note.

Room Tip: Spacious rooms in both wings - main & south wings.
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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950 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 15, 2013 via mobile

The good: a distinctly more "Japanese" hotel with excellent service that will take you back to the 70s. The staff is generally very friendly and will go out of their way to help. English is a bit of an issue, except with the concierge who was helpful , well informed and fluent in english.
The less good: The location is ok but a bit of a walk to the Tokyo metro. The rooms are definitely outdated but well maintained. Lighting is a bit of an issue because of having to walk to the entrance to turn off the light before sleeping. Some might find the decor a bit too old fashioned or plain but that's a matter of taste.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
58 reviews 58 reviews
49 hotel reviews
Reviews in 48 cities Reviews in 48 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed June 13, 2013

I really like this place. I took the lomousine bus from Narita and at the time they could only drop me at the Ana nearby. The reception allowed me an early(ish) check in but they wanted to charge me half day for that until I showed them an email I got from them stating they would give me a room for free if there were any available. That annoyed me a little bit but once they saw the email, they honoured it (as there was obviously availability since they offered me the option to pay for it). Other than that, I'd say everything else was impeccable. I had a very large, lovely, room, spotless and very pleasant. I thought the location was really good, with four subway stations very close by and a couple more within decent walking distance. The hotel surroundings were very pleasant also, with plenty of options to eat. I would definitely stay there again.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 5, 2013 via mobile

Wonderful stay, comfortable room. The hotel itself feels a little dated. Lobby and halls could use some updating. Fitness center opens at 6am and was about a 10-15 minute walk from my room. Staff was very kind and accommodating.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Canada
Top Contributor
123 reviews 123 reviews
106 hotel reviews
Reviews in 94 cities Reviews in 94 cities
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed June 5, 2013

The Okura, like the New Otani, is a very Japanese hotel, in the best sense. The style dates back to the 1960s (although the small suite I had featured a brilliant redecoration scheme and very clever use of actually quite limited space) and the tone of the hotel is one of understated elegance. It is expensive, but what else would it be as one of the best hotels in one of the world's most expensive cities? That said, beyond the room rates other charges (breakfast, meals etc.) can be impoverishing. Would I go back? Like a flash: in Japan, I want to experience the best of the country rather than a santized Western hotel chain or one of the truly dispiriting business hotels that dot the landscape. The only real competition would be a high-end ryokan, and they can be even more expensive.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Greenwich, Connecticut
Top Contributor
282 reviews 282 reviews
49 hotel reviews
Reviews in 57 cities Reviews in 57 cities
125 helpful votes 125 helpful votes
4 of 5 stars Reviewed June 3, 2013

This hotel is old school. Built in the 1960s, the Okura embodies grace and class. It exudes an era that is sometimes missed by the casual observer. When one enters the hotel...one enters an environment that still exists today in pockets of Tokyo's city sprawl....quietly. My husband and I stayed here for 2 weeks. He is a regular customer and is treated as such. The rooms are comfortable and clean; they are not too small....but not large by western standards. We stayed in the main building and overlooked the gardens. The Orchid Bar is my husband's favorite for smoking cigars in the late evening. For those who may wish to imbibe.. the drinks are well poured.
One's experience here is highlighted by incredible customer service. I gave it 4 stars keeping in mind that there were other options available in Tokyo that offered space, contemporary amenities and undeniable youth. But, for those not in need of flash.....the Okura is a distinguished and comfortable old girl.

Room Tip: Ask for a room overlooking the gardens.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 3, 2013

The reviews are glowing so we thought we were onto a winner, spending our last night after a week in Japan at the "luxury" Okura. The staff have old-school customer service and it was refreshing to be able to converse with everyone, as their English language skills were so good. But that is where it ended.

The rooms (South Wing) were average, with hideous old decor. Not old-style, not retro-chic, just old, beige and tired. Having become accustomed to incredible toilet facilities in much more affordable accommodation, a loo without a seat warmer, only two bottom-cleaning options, no fan extractor, and without an auto flush was disappointing, and the bathroom overall was ancient and naff. We were given twin beds instead of a double, and to turn out the lights, you had to walk all the way back to the door and then find your way back to bed in the dark.

Others have highlighted the exorbitant (and quite frankly rude) additional costs of using any other facilities in the hotel, you need a second mortgage for breakfast and the location is slap bang in the middle of a load of embassies so you are surrounded by working Westerners which is ok if you're a working Westerner, but less inspiring as a touring one.

There are soooo many better options in less soulless establishments, with much more bang for your buck. Seriously, we couldn't understand what any of the fuss was about and wished we'd stayed put where we were.

Room Tip: Only book here if you don't mind paying over the odds to go back in time.
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  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Okura Tokyo

Address: 2-10-4 Toranomon, Minato 105-0001, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Odaiba / Shiodome / Shinbashi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Minato
#9 Family Hotel in Minato
#10 Business Hotel in Minato
#12 Romantic Hotel in Minato
#12 Luxury Hotel in Minato
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Okura Tokyo 4.5*
Number of rooms: 818
Official Description (provided by the hotel):
In both the Main Building and South Wing, where Japanese traditional design is carefully preserved, guest rooms ranging from standard to suites are available, providing an array of room choices each offering true relaxation. It is our hope that guests, greeted upon arrival in the room by a traditional folded paper crane, will enjoy a comfortable stay. ... more   less 
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Also Known As:
Okura Tokyo Hotel
Okura Tokyo Minato
Hotel Okura Tokyo Japan

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