I stayed here with my family for 4 nights in April 2013. We arrived by airport limousine bus at the main entrance but our rooms were in the South Wing. You don't need to go outside to get to the South Wing but be warned this hotel is huge so it takes a while to get from one wing to the other. Hotel will take luggage for you - don't by shy to ask otherwise you will need to carry it up some stairs. Rooms are well equipped with nice bathrooms. While shower in our room was in the bath it's easy to access. Hotel also has free wi-fi. our room had a lovely view over the American embassy's gardens but most views are good. The hotel is well located near a number of metro stations. Make sure you ask for a local map as although stations are close (less than 10 minutes walk) they are not that easy to find and we went to one station for the first couple of days before we realised there were stations closer than connected to different lines. Staff are all very welcoming and helpful. Also check out the beautiful flower arrangements in the hotel You won't be disappointed. We eat breakfast in a very close by starbucks at Ark Hills. There are also numerous restaurants in that area or Roppongi if you don't want to eat in the hotel.