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“Time warp” 4 of 5 stars
Review of Hotel Okura Tokyo

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Hotel Okura Tokyo
4.5 of 5 Hotel   |   2-10-4 Toranomon, Minato, Tokyo Prefecture 105-8416, Japan   |  
Hotel amenities
Ranked #11 of 94 Hotels / Ryokan in Minato
St Peter Port
Top Contributor
53 reviews 53 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
“Time warp”
4 of 5 stars Reviewed March 30, 2013

I first stayed in the Okura in 1982 and promised myself a return visit one day. I have been to Japan many times since 1982 and took my wife there in March 2013. It is virtually unchanged. Service is very good, not perfect. We ended up lugging six cases to the Limousine bus pick-up point. I anticipated staff rushing to help from the lift to the entrance door. Didn't happen? It isn't a Western hotel, nor is it anywhere near a Ryokan. It is 1960s Japanese, esp. in its decor. Nicely understated, pastel, flowers everywhere. It certainly isn't black and chrome. Kimono clad women greet you in and out of the lift on the lobby floor(s). I booked a Grand Comfort double room in the main building. It was nicely furnished and had a good modern bathroom. The carpet though not all dirty was showing signs of slight ageing. i.e. marked by previous guest(s). The highlight for me was the breakfast and this is where the Okura scores. Instead of the normal fare of views across modern Tokyo sky-scape, here you breakfast and look across a beautiful garden with water features incl. full sized beautifully marked Carp swimming leisurely. On a nice day, if you are fortunate to get one, you can sit at the small number of outside tables in the garden. Marvellous. This was the highlight for me.
The Okura is opposite the US and near the Spanish Embassies and is in a quiet area of Tokyo. It certainly isn't bustling etc. The subway system access is a 5 min walk. The Okura is traditional. So, it appeared, were many of the guests.

Room Tip: The hotel has a Main Building and a South Wing seemingly across the road. They are however connected...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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815 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Shanghai, China
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed March 26, 2013

I've been to Tokyo many times and was unlucky enough to experience this hotel. For the price I would not recommend staying here. You can see that it was probably something special in the 70's the problem is they never left the 70's. Everything here is perfectly preserved as if you stepped out of your car into the past. Clean and well kept but extremely vintage, kind of like being in a strange movie. Some of the staff are friendly and helpful some are cold and could care less. My room is HOT and was told there is heat but no AC. The only way to cool off my room is to have the windows unlocked by the staff so they could be opened and to leave them open...this makes trying to sleep on the severely hard bed even more of a challenge.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Senior Contributor
30 reviews 30 reviews
29 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 23, 2013

I was booked for 1 night at the Okura and booked at the Grand hyatt for the rest of my stay. The lobby is, grand, splendid. Unfortunately the room, although nice, do not render justice to the elegance of lobby. You could feel that at one time in the past this had been a sumptuous place. My room was very nice, but not comparable to that of the Mandarin oriental in Tokyo which remains the best. It had all the required amenities, but I found the decoration bland.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Silicon Valley
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 20, 2013

Stayed at the hotel for a week while on business. Hotel was chosen more for its proximity to where I needed to be, as opposed to anything else.

It is a dated hotel but clean and well-run. I was happy that the Wifi was complimentary and fast, and printing my boarding pass in the business center was complimentary as well. Breakfast buffet was a tad expensive ($30 USD) but good. The gym is equally a tad expensive ($30 USD) but also good.

Beds are good and hard -- which is how I like it -- but if you are looking for a really soft bed, this isn't it.

Had some surprising downsides (e.g. no hotel safe in the room) but overall was a decent, good, safe experience. Just wasn't anything "special" and if I had to be close to somewhere else, I'd stay in a different hotel next time.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Gulbarga, India
Top Contributor
61 reviews 61 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 17, 2013

The hotel is situated very close to the ropponging and ginza areas which boasts of nightclubs,bars and restaurants along with shopping. just a 5 min drive with almost minimum taxi fare.

However, one can get lost in the hotel..its huge! kimono clad girls assist u near the lifts..
the floors are beneath the lobby which is level 5. so, it can get little confusing to call for lifts when ur on floors like 3 and 4th. (usually u press 1 for the lobby )...

nice rooms.. good bathroom (with de-fog partitions in the shower area) toiletries provided are neat !

Stayed March 2013, traveled on business
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Los Angeles
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
Reviews in 20 cities Reviews in 20 cities
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed March 7, 2013

After reading some of the reviews about how dated the hotel was, I was a bit concerned that the rooms might be very worn. My concerns were unfounded. The hotel is pretty much a perfect representation of the 1960s but in great shape. Everything is spotless and comfortable and the service is impeccable.

Check in was great. I took the bus from the airport and the Hotel Okura was its first stop. (A good enough reason to stay here in my book.) The bus was greeted by approximately 10 hotel employees some of who took care of the luggage and others who escorted the guest to the front desk. They were quick and they honored my request for a non-smoking room. It was impossible not to be helped to one’s room although I had only a single bag.

The rooms are fairly large and it was nice to be able to spread out after staying at another hotel in Tokyo.. My room had two twin beds and there were origami animals on the pillows—a cute touch. There were also bathrobes and a nice basket of toiletries. The rooms are well lit (a nice change of pace from many hotel rooms) with ample work space and the free internet is sufficiently fast that I had no problems getting work done.

The breakfast buffet was fine. If it is included in your room rate it will be enjoyable but probably not worth the extra charge. There are plenty of options but the quality is just ok. I was amused that vodka, champagne and several types of juice were included in the price but a diet coke is about $5. The restaurants and room service are in general very expensive, particularly given the quality.

As other reviewers have noted, there is not much in the immediate area to walk to for dinner, although one can walk to a food court that is open during business hours in a nearby office building and there are a handful of convenience stores in the area.

One of the nicest features is the health club attached to the hotel. It services both hotel guests and paying members and as such it is a step above the normal hotel gym. There is a full time attendant and numerous cardio machines of high quality. I believe there were 6 or 7 treadmills, several of which had tvs attached. There are headphones that one can borrow, towels, and water. The only down side is that it does not open until 6:00am so if you are up early with jetlag, it is not possible to burn off some energy.

Room Tip: Be sure to request a non-smoking room ahead of time if you want one.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Under the bridge
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 2, 2013

Yes, the common parts are looking dated, yes the service can be a bit obsessive, yes it can be expensive, but boy does the overall experience make it worthwhile. One of my favourite city hotels, and when I go to Tokyo I want to stay here. The staff are so friendly and service oriented that it can feel a bit obsessive. But name another hotel where when you dial any number, it is answered on the second or third ring with your name. Last time I stayed, I booked a bus to go to Narita, and they politely called me 30 minutes beforehand to remind me I hadn't checked out yet.

Rooms have been redone and are great, big, comfortable and above all quiet, but try to get the ones with the glass showers into the room.

Wireless and wired internet free throughout the hotel.

Restaurants are "old school" Japanese as are the bars, but the food is top notch. Breakfast is buffet style but very high quality.

I am not a flower-arranging maven but the arrangements in the Okura genuinely are art. Sometimes I can sit for minutes just marvelling how some simple twigs can be so beautiful. Maybe that adds a bit to the "living museum" vibe.

Location is not perfect, but does sit nicely at the edge of the business areas, and Roppongi.

I haven't been to any other hotel where you really think that the staff all really care about you and your stay. Another reviewer says it is like staying with your grandma. I don't disagree as long as your grandma is a wealthy dowager who isn't quite yet persuaded to come into the present century.

A genuine classic, and one that deserves returning to time and time again.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Okura Tokyo

Address: 2-10-4 Toranomon, Minato, Tokyo Prefecture 105-8416, Japan
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Minato
#7 Business Hotel in Minato
#10 Family Hotel in Minato
#11 Luxury Hotel in Minato
#16 Romantic Hotel in Minato
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Okura Tokyo 4.5*
Number of rooms: 818
Official Description (provided by the hotel):
In both the Main Building and South Wing, where Japanese traditional design is carefully preserved, guest rooms ranging from standard to suites are available, providing an array of room choices each offering true relaxation. It is our hope that guests, greeted upon arrival in the room by a traditional folded paper crane, will enjoy a comfortable stay. ... more   less 
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Also Known As:
Okura Tokyo Hotel
Okura Tokyo Minato
Hotel Okura Tokyo Japan

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