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Hotel Okura Tokyo: Traveler Reviews

4.5 of 5
2-10-4 Toranomon, Minato, Tokyo Prefecture 105-8416, Japan
Hotel amenities
Hotel Okura Tokyo
Ranked #12 of 90 hotels in Minato
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425 reviews from our community

Traveler rating
    186
    170
    49
    13
    7
See reviews for
Families
81
 
Couples
87
 
Solo
62
 
Business
166
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
San Francisco, California
Top Contributor
180 reviews 180 reviews
44 hotel reviews
Reviews in 49 cities Reviews in 49 cities
66 helpful votes 66 helpful votes
“A hotel that has not changed”
5 of 5 stars Reviewed November 23, 2012

I first stayed in the Okura in 1987 and am very pleased that it has not changed one bit. The rooms have been subtlely updated but it still has the 1960's look and feel which is refreshing in these days of cookie cutter ultra modern attempts to make one feel at home. It is great to step out of the hustle and bustle of Tokyo into this den of tranquility and terrific service. Not only are the staff friendly, they fall all over themselves to be helpful - the hardest thing is to convince one of the many bell staff that you want to carry your own bag. There are two parts to the hotel and the passage from the Main to the South wing is a bit of a labyrinth. Ironically, if one goes between the two wings outdoors, it is less distance and far less confusing. Also sometimes security can be tight as it is next door to the U.S. Embassy. The rooms are spacious and well appointed. The beds are comfortable and the bathrooms large with great amenities - I especially like the soap. The soap reminds me of a story from my stay in 1988 which shows what kind of sevice one can expect. I phoned their gift shop to ask if I could purchase some bars of their soap to take home with me. There was hesitation at the other end of the line and then I was put on hold. Someone came on who asked what I wanted and feeling peeved that I seemed to be getting the run-around, repeated my questions. The person asked how many bars i wanted and I replied that 6 would be fine. They then told me to wait a few minutes and hung up. I thought this a little strange and was about to phone back when there came a knock at the door. There stood a chamber maid, bowing to me, offering a basket with six bars of their soap placed artfully in a towel that had been origamied into the shape of a swan. Wow! Now that is service. Love this hotel.

Room Tip: I prefer the rooms in the main building but you really cannot go wrong.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask John K about Hotel Okura Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“A trip back in time”
4 of 5 stars Reviewed November 21, 2012

The Okura is an elegant well organised formal hotel that reminded me of a 1960's hotel as seen in a James Bond film. Nothing wrong with that per se but not really my style and I spent my stay feeling slightly out of place.

The hotel is also very large and was confusing to navigate. However staff were always helpful and approachable.

That said -
The room was large and comfortable
The location was ideal for me (I could walk to the office in the financial district)
Staff were very helpful Both check-in and check-out were efficient.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Jo R about Hotel Okura Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Time capsule”
4 of 5 stars Reviewed November 17, 2012

The Okura has a distinct preserved-in-amber quality to it. There are touches of 60's decor everywhere you look, the spaces are invariably hushed and everywhere you go, there's someone standing there, bowing at you. The hotel seems to have been designed to be timelessly classy, and that shines through in some parts and not others. The lobbies and the hotel bar (the Orchid) are deliciously retro and very, very cool. The pool, locker room and bathhouse, however, just feel dated. The shopping arcades in the basement are downright baffling, with their procession of shops packed with dowdy, dusty stuff.

Which is not to say that the facilities aren't clean and well-maintained. Quite to the contrary. Our room was neat as a pin and colossal by Tokyo standards. The pool was large enough to actually get a decent swim in (though annoyingly, you have to pay an extra fee to use it). The bed was comfortable and firm and though there must have been smoking rooms around, we didn't catch of a whiff of it anywhere. Free wi-fi everywhere was a nice touch. And the room had a nice, deep tub to soak in, which was delightful.

Some people have commented on how dead the neighborhood is, and I can't refute that. You are sandwiched between the Swedish embassy, a handful of corporate towers and some nondescript apartment blocks. But then, if you want to get all rowdy, the main drag in Roppongi is a short walk away and there are 3 subway stations nearby.

On balance, I'd recommend this place. I'm sure you could stay somewhere cheaper or more glam, but the Okura is perfectly pleasant and is an experience unto itself.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge UK
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
“Good for business support”
5 of 5 stars Reviewed November 13, 2012

We found this hotel very well organised and maintained; the staff were excellent. It may be too expensive for a holiday, especailly if you wanted to eat breakfast in the hotel. The take away area of the Camelia cafe was handy. The bar was very expensive at the current exchange rate. It is not that near the metro and is in one of the business districts: however the area is pleasant and the museum and its small garden is a welcome respite.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aoyama Dori and San Jose
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
“Classic, Traditional, Elegant”
5 of 5 stars Reviewed November 12, 2012

Many visitors to Tokyo have mixed feelings about the Okura. It is an older hotel but at one point was rated the finest hotel in the world by some. It has not lost any of the charm and elegance that it always had. Unlike most other high end hotels in the world the Okura retains the elegance that the newer hotels substitute with modernization, fancy and exotic materials, technology and gaudy ambiance. "Dated" is a common description but in my opinion this is due to an expectation that expensive=modern. If you are expecting Ritz-Carlton, Mandarin Oriental or Park Hyatt luxury and ambiance then most certainly avoid the Okura. The problems with those 5-star hotels is you wake up no knowing what country you're in because they all look and feel alike. When you stay at the Okura you know you are in Japan.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Route246 about Hotel Okura Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Okura Tokyo

Also Known As:
Okura Tokyo Hotel
Okura Tokyo Minato
Hotel Okura Tokyo Japan
Address: 2-10-4 Toranomon, Minato, Tokyo Prefecture 105-8416, Japan
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Minato
#8 Family Hotels in Minato
#9 Luxury Hotels in Minato
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
In both the Main Building and South Wing, where Japanese traditional design is carefully preserved, guest rooms ranging from standard to suites are available, providing an array of room choices each offering true relaxation. It is our hope that guests, greeted upon arrival in the room by a traditional folded paper crane, will enjoy a comfortable stay. ... more   less 
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