I first stayed in the Okura in 1987 and am very pleased that it has not changed one bit. The rooms have been subtlely updated but it still has the 1960's look and feel which is refreshing in these days of cookie cutter ultra modern attempts to make one feel at home. It is great to step out of the hustle and bustle of Tokyo into this den of tranquility and terrific service. Not only are the staff friendly, they fall all over themselves to be helpful - the hardest thing is to convince one of the many bell staff that you want to carry your own bag. There are two parts to the hotel and the passage from the Main to the South wing is a bit of a labyrinth. Ironically, if one goes between the two wings outdoors, it is less distance and far less confusing. Also sometimes security can be tight as it is next door to the U.S. Embassy. The rooms are spacious and well appointed. The beds are comfortable and the bathrooms large with great amenities - I especially like the soap. The soap reminds me of a story from my stay in 1988 which shows what kind of sevice one can expect. I phoned their gift shop to ask if I could purchase some bars of their soap to take home with me. There was hesitation at the other end of the line and then I was put on hold. Someone came on who asked what I wanted and feeling peeved that I seemed to be getting the run-around, repeated my questions. The person asked how many bars i wanted and I replied that 6 would be fine. They then told me to wait a few minutes and hung up. I thought this a little strange and was about to phone back when there came a knock at the door. There stood a chamber maid, bowing to me, offering a basket with six bars of their soap placed artfully in a towel that had been origamied into the shape of a swan. Wow! Now that is service. Love this hotel.