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“A hotel that has not changed” 5 of 5 stars
Review of Hotel Okura Tokyo

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Hotel Okura Tokyo
4.5 of 5 Hotel   |   2-10-4 Toranomon, Minato 105-0001, Tokyo Prefecture (Odaiba / Shiodome / Shinbashi)   |  
Hotel amenities
Ranked #12 of 97 Hotels / Ryokan in Minato
Certificate of Excellence
San Francisco, California
Top Contributor
320 reviews 320 reviews
68 hotel reviews
Reviews in 76 cities Reviews in 76 cities
160 helpful votes 160 helpful votes
“A hotel that has not changed”
5 of 5 stars Reviewed November 23, 2012

I first stayed in the Okura in 1987 and am very pleased that it has not changed one bit. The rooms have been subtlely updated but it still has the 1960's look and feel which is refreshing in these days of cookie cutter ultra modern attempts to make one feel at home. It is great to step out of the hustle and bustle of Tokyo into this den of tranquility and terrific service. Not only are the staff friendly, they fall all over themselves to be helpful - the hardest thing is to convince one of the many bell staff that you want to carry your own bag. There are two parts to the hotel and the passage from the Main to the South wing is a bit of a labyrinth. Ironically, if one goes between the two wings outdoors, it is less distance and far less confusing. Also sometimes security can be tight as it is next door to the U.S. Embassy. The rooms are spacious and well appointed. The beds are comfortable and the bathrooms large with great amenities - I especially like the soap. The soap reminds me of a story from my stay in 1988 which shows what kind of sevice one can expect. I phoned their gift shop to ask if I could purchase some bars of their soap to take home with me. There was hesitation at the other end of the line and then I was put on hold. Someone came on who asked what I wanted and feeling peeved that I seemed to be getting the run-around, repeated my questions. The person asked how many bars i wanted and I replied that 6 would be fine. They then told me to wait a few minutes and hung up. I thought this a little strange and was about to phone back when there came a knock at the door. There stood a chamber maid, bowing to me, offering a basket with six bars of their soap placed artfully in a towel that had been origamied into the shape of a swan. Wow! Now that is service. Love this hotel.

Room Tip: I prefer the rooms in the main building but you really cannot go wrong.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,005 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
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English first
Cambridge, United Kingdom
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed November 21, 2012

The Okura is an elegant well organised formal hotel that reminded me of a 1960's hotel as seen in a James Bond film. Nothing wrong with that per se but not really my style and I spent my stay feeling slightly out of place.

The hotel is also very large and was confusing to navigate. However staff were always helpful and approachable.

That said -
The room was large and comfortable
The location was ideal for me (I could walk to the office in the financial district)
Staff were very helpful Both check-in and check-out were efficient.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 17, 2012

The Okura has a distinct preserved-in-amber quality to it. There are touches of 60's decor everywhere you look, the spaces are invariably hushed and everywhere you go, there's someone standing there, bowing at you. The hotel seems to have been designed to be timelessly classy, and that shines through in some parts and not others. The lobbies and the hotel bar (the Orchid) are deliciously retro and very, very cool. The pool, locker room and bathhouse, however, just feel dated. The shopping arcades in the basement are downright baffling, with their procession of shops packed with dowdy, dusty stuff.

Which is not to say that the facilities aren't clean and well-maintained. Quite to the contrary. Our room was neat as a pin and colossal by Tokyo standards. The pool was large enough to actually get a decent swim in (though annoyingly, you have to pay an extra fee to use it). The bed was comfortable and firm and though there must have been smoking rooms around, we didn't catch of a whiff of it anywhere. Free wi-fi everywhere was a nice touch. And the room had a nice, deep tub to soak in, which was delightful.

Some people have commented on how dead the neighborhood is, and I can't refute that. You are sandwiched between the Swedish embassy, a handful of corporate towers and some nondescript apartment blocks. But then, if you want to get all rowdy, the main drag in Roppongi is a short walk away and there are 3 subway stations nearby.

On balance, I'd recommend this place. I'm sure you could stay somewhere cheaper or more glam, but the Okura is perfectly pleasant and is an experience unto itself.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge UK
Top Contributor
53 reviews 53 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 13, 2012

We found this hotel very well organised and maintained; the staff were excellent. It may be too expensive for a holiday, especailly if you wanted to eat breakfast in the hotel. The take away area of the Camelia cafe was handy. The bar was very expensive at the current exchange rate. It is not that near the metro and is in one of the business districts: however the area is pleasant and the museum and its small garden is a welcome respite.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Aoyama Dori and San Jose
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 12, 2012

Many visitors to Tokyo have mixed feelings about the Okura. It is an older hotel but at one point was rated the finest hotel in the world by some. It has not lost any of the charm and elegance that it always had. Unlike most other high end hotels in the world the Okura retains the elegance that the newer hotels substitute with modernization, fancy and exotic materials, technology and gaudy ambiance. "Dated" is a common description but in my opinion this is due to an expectation that expensive=modern. If you are expecting Ritz-Carlton, Mandarin Oriental or Park Hyatt luxury and ambiance then most certainly avoid the Okura. The problems with those 5-star hotels is you wake up no knowing what country you're in because they all look and feel alike. When you stay at the Okura you know you are in Japan.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed November 12, 2012 via mobile

Went during summer and like everywhere else in Japan A/C was minimal. One would think with a 5 star hotel that wouldn't be an issue but it was and our stay wasn't that comfortable. More spacious than the average Japanese hotel but u pay for evey extra inch. Food at the restaurant was disappointing.

Stayed August 2012, traveled as a couple
Was this review helpful? Yes 1
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Columbia, Maryland
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 7, 2012

I enjoyed my stay at the Okura Tokyo. The location was good, but not great - Toranomon is a quieter area of town, across from the US Embassy. I think I would have preferred staying in either Roppongi or Shibuya areas of Tokyo.
The hotel seems like it is stuck in 1980s. It is wonderfully maintained though and extremely clean, but just dated. The pool and spa were both very nice, but could probably benefit from being modernized. My other problem was that we requested non-smoking rooms, but they were definitely smoking and it was not nice waking up to the vague smell of smoke coming from the neighboring rooms. It only happened one morning, but it was still not pleasant...
I liked the hotel overall, but I think that it was way overpriced - too expensive for the value it was offering.

Room Tip: My friend stayed in the South Wing, which was apperently more modern and non-smoking.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Okura Tokyo

Address: 2-10-4 Toranomon, Minato 105-0001, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Odaiba / Shiodome / Shinbashi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Minato
#8 Spa Hotel in Minato
#10 Business Hotel in Minato
#10 Romantic Hotel in Minato
#12 Luxury Hotel in Minato
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Okura Tokyo 4.5*
Number of rooms: 818
Official Description (provided by the hotel):
In both the Main Building and South Wing, where Japanese traditional design is carefully preserved, guest rooms ranging from standard to suites are available, providing an array of room choices each offering true relaxation. It is our hope that guests, greeted upon arrival in the room by a traditional folded paper crane, will enjoy a comfortable stay. ... more   less 
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Also Known As:
Okura Tokyo Hotel
Okura Tokyo Minato
Hotel Okura Tokyo Japan

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