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“Good Hotel, Better Location” 4 of 5 stars
Review of Hotel Okura Tokyo

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Hotel Okura Tokyo
4.5 of 5 Hotel   |   2-10-4 Toranomon, Minato, Tokyo Prefecture 105-8416, Japan   |  
Hotel amenities
Ranked #11 of 92 hotels in Minato
Sydney, Australia
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
“Good Hotel, Better Location”
4 of 5 stars Reviewed October 31, 2012

When in Tokyo I usually stay either in Gnza, on Tokyo Bay or in the Shinagawa area as there is a lot to do in each of these locations. This time, however, the arrangements were made on my behalf and I went with their suggestion - Hotel Okura. This is a very nice, quiet hotel - very quiet despite its size - which I would highly recommend for someone who does not like the glitz and bustle of some of tokyo's other areas. The hotel is a nice oasis of calm and elegance. I had a Deluxe Room which was very nice and suprisingly spacious. The food in the hotel was good and not crazily over-priced like in some Tokyo hotels. The hotel is walking distance to Hibiya Park, the Imperial Gardens and the area. I really enjoyed Hibiya Park which had a current exhibition on Japanese gardens. All in all a very good hotel for a quieter, business-oriented stay in Tokyo.

Room Tip: The South Wing seems a little quieter to me...
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Berlin
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 20, 2012

I love the Okura for its architecture, its spaces, its general athmosphere. I was here the last time approx. 5 years ago and would not have chosen another hotel to come back to. However, this time I was disappointed by the general service mentality, that does not meet the standars one would expect in this range. We had a reservation for three nights and wanted to extend for a fourth night. There was space, but they asked for an extra 4'000 because it was a Saturday. They refuse to do a computer print-out for their guests - you have to rent a printer in the business centre and then pay by the page - stuff like that. No big deal, but nagging details which makes you feel as though you are in a big business machine rather than a special guest of the house - and that is what a luxury hotel should be all about...

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Virginia
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 8, 2012

Enjoyed my stay at the Okura, but got off to a rough start. Had to change rooms after checking in, as the first did not appear to have been cleaned properly, and took a long time for the staff to retrieve my luggage and switch rooms. Glad I changed, though, as the bathroom in the second room appeared to be much larger, with a separate shower/bath combination.

Upon departure, took the bus back to Narita, and was all a very smooth and comfortable trip. Only had to make 1-2 stops.

Overall, the Hotel Okura Tokyo is a nice enough hotel. The staff was very friendly, attentive and helpful. The buffet breakfast was excellent, and overlooking a nice garden area. I will stay here again if/when I travel to Tokyo in the future.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 8, 2012

This was our first visit to Japan. We enjoyed every second and minute of our stay there. The Okura staff are very professional and nice. The lobby is is beautiful. It is very obvious the staff have pride in their hotel. The hotel is very clean. The room we stayed is nice and the bathrooms are amazing! The breakfast buffet was our favorite. We ate there the whole week we stayed at the Okura. We would like to go back.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles, California
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 27, 2012

If you want classy Japanese service, you cannot beat Hotel Okura Tokyo. The rooms are not flashy. The lobby is one of the most tasteful spaces you'll find. It's no wonder that it is a kind second home for many celebrities. It is right next to the American Embassy. Short walk from a number of major office buildings including Shiroyama Tower, ARK Mori and Izumi Garden Tower. Not the Grand Hyatt type of clientele but more for old set crowd.

Room Tip: There are some rooms with a Japanese garden view.
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  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Baku, Azerbaijan
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 26, 2012

This was my first visit to Japan. When you visit a country for the first time the first impression is very important for the perception of the country. Since my check-in the staff of Okura hotel managed to form a positive image of its hotel and gave a good start for the discovery of the country. The service and breakfasts were on a necessary good level. I strongly recommend this hotel for those who visit Tokyo.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brisbane, Australia
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 22, 2012

We stayed at the Hotel Okura Tokyo primarily because we had done so in the distant past, the tangible sense of calm and understated 60's decor in the public spaces, and because the price compared favorably with other hotels of the same standard.
The unique Japanese sense of calm was certainly still there, as was the excellent service. However, don't expect a modern sleek hotel experience....this is more like a luxurious steam train than a shinkansen!
The room decor is certainly from the 60's, strange incidental chairs with orange and red stripes and (almost) art deco lamps. The bed was very comfortable though and room fittings, quite adequate. However, drawer space was minimal. This was not the case in all rooms, as we changed rooms after one day due to the tiny bathroom in the first of our rooms. Suggest you inspect your room before accepting it as the bathroom size varies significantly. In our case, the second room we occupied had an excellent, large bathroom.
The lack of hotel wi-fi was a real surprise for this level of hotel, but if you have a lap top you can connect by room supplied cable. They offered a wi-fi router at Yen 1500 per day.
Another surprise was the lack of an la carte breakfast.Though you could get via room service. Both hotel wings have very pleasant breakfast cafes, but only serve a buffet at over Yen 3000 each. This extra Yen 6000 per day should be considered when comparing the Okura room rates to others.
The location of the hotel is great, though in a relatively quiet neighbourhood area and surrounded by some stunning new buildings. Also, it is the first stop on one Limousine Bus route from Narita airport, making access to and from the airport, more convenient.
Overall it was a very comfortable stay, and we still loved the public spaces, especially in the Main wing.

Room Tip: Check out your room before moving in, especially the bathroom size. Try to get a deal with breakfas...
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Okura Tokyo

Address: 2-10-4 Toranomon, Minato, Tokyo Prefecture 105-8416, Japan
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Minato
#7 Spa Hotel in Minato
#11 Family Hotel in Minato
#11 Luxury Hotel in Minato
#12 Romantic Hotel in Minato
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Okura Tokyo 4.5*
Official Description (provided by the hotel):
In both the Main Building and South Wing, where Japanese traditional design is carefully preserved, guest rooms ranging from standard to suites are available, providing an array of room choices each offering true relaxation. It is our hope that guests, greeted upon arrival in the room by a traditional folded paper crane, will enjoy a comfortable stay. ... more   less 
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Also Known As:
Okura Tokyo Hotel
Okura Tokyo Minato
Hotel Okura Tokyo Japan

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