I love the Okura for its architecture, its spaces, its general athmosphere. I was here the last time approx. 5 years ago and would not have chosen another hotel to come back to. However, this time I was disappointed by the general service mentality, that does not meet the standars one would expect in this range. We had a reservation for three nights and wanted to extend for a fourth night. There was space, but they asked for an extra 4'000 because it was a Saturday. They refuse to do a computer print-out for their guests - you have to rent a printer in the business centre and then pay by the page - stuff like that. No big deal, but nagging details which makes you feel as though you are in a big business machine rather than a special guest of the house - and that is what a luxury hotel should be all about...
- Official Description (provided by the hotel):
- In both the Main Building and South Wing, where Japanese traditional design is carefully preserved, guest rooms ranging from standard to suites are available, providing an array of room choices each offering true relaxation. It is our hope that guests, greeted upon arrival in the room by a traditional folded paper crane, will enjoy a comfortable stay. ... more less
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- Also Known As:
- Okura Tokyo Hotel
- Okura Tokyo Minato
- Hotel Okura Tokyo Japan