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“Old Elegant & Luxury” 5 of 5 stars
Review of Hotel Okura Tokyo

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Hotel Okura Tokyo
4.5 of 5 Hotel   |   2-10-4 Toranomon, Minato, Tokyo Prefecture 105-8416, Japan   |  
Hotel amenities
Ranked #11 of 94 Hotels / Ryokan in Minato
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Old Elegant & Luxury”
5 of 5 stars Reviewed October 8, 2012

This was our first visit to Japan. We enjoyed every second and minute of our stay there. The Okura staff are very professional and nice. The lobby is is beautiful. It is very obvious the staff have pride in their hotel. The hotel is very clean. The room we stayed is nice and the bathrooms are amazing! The breakfast buffet was our favorite. We ate there the whole week we stayed at the Okura. We would like to go back.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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819 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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Los Angeles, California
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 27, 2012

If you want classy Japanese service, you cannot beat Hotel Okura Tokyo. The rooms are not flashy. The lobby is one of the most tasteful spaces you'll find. It's no wonder that it is a kind second home for many celebrities. It is right next to the American Embassy. Short walk from a number of major office buildings including Shiroyama Tower, ARK Mori and Izumi Garden Tower. Not the Grand Hyatt type of clientele but more for old set crowd.

Room Tip: There are some rooms with a Japanese garden view.
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  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baku, Azerbaijan
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 26, 2012

This was my first visit to Japan. When you visit a country for the first time the first impression is very important for the perception of the country. Since my check-in the staff of Okura hotel managed to form a positive image of its hotel and gave a good start for the discovery of the country. The service and breakfasts were on a necessary good level. I strongly recommend this hotel for those who visit Tokyo.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
52 reviews 52 reviews
14 hotel reviews
Reviews in 32 cities Reviews in 32 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed September 22, 2012

We stayed at the Hotel Okura Tokyo primarily because we had done so in the distant past, the tangible sense of calm and understated 60's decor in the public spaces, and because the price compared favorably with other hotels of the same standard.
The unique Japanese sense of calm was certainly still there, as was the excellent service. However, don't expect a modern sleek hotel experience....this is more like a luxurious steam train than a shinkansen!
The room decor is certainly from the 60's, strange incidental chairs with orange and red stripes and (almost) art deco lamps. The bed was very comfortable though and room fittings, quite adequate. However, drawer space was minimal. This was not the case in all rooms, as we changed rooms after one day due to the tiny bathroom in the first of our rooms. Suggest you inspect your room before accepting it as the bathroom size varies significantly. In our case, the second room we occupied had an excellent, large bathroom.
The lack of hotel wi-fi was a real surprise for this level of hotel, but if you have a lap top you can connect by room supplied cable. They offered a wi-fi router at Yen 1500 per day.
Another surprise was the lack of an la carte breakfast.Though you could get via room service. Both hotel wings have very pleasant breakfast cafes, but only serve a buffet at over Yen 3000 each. This extra Yen 6000 per day should be considered when comparing the Okura room rates to others.
The location of the hotel is great, though in a relatively quiet neighbourhood area and surrounded by some stunning new buildings. Also, it is the first stop on one Limousine Bus route from Narita airport, making access to and from the airport, more convenient.
Overall it was a very comfortable stay, and we still loved the public spaces, especially in the Main wing.

Room Tip: Check out your room before moving in, especially the bathroom size. Try to get a deal with breakfas...
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 8, 2012

Pros: very friendly staff (a lot were standing around, greeting people), quiet location, hotel didn't seem too busy (so it was quiet), huge bed, clean rooms (cleaning service comes in the morning, then again in the early evening to change towels), room service was fast

Cons: everything costs extra (gym was over 3100 yen to use per day), small fridge (stuffed with all the items that costs extra, no room to store your own items), air conditioning was very poor, all the restaurants were pricy (to be expected)

  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brooklyn, ny
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed August 31, 2012

We just returned from our 1st visit to Japan. My husband, daughters (16, 12) and I stayed at the Hotel Okura Tokyo for one week. It was the perfect choice as it is a grand luxury hotel with every amenity you can think of. We had two adjoining rooms which were quite large each with two full sized beds and large bathrooms in the South Wing. The staff is wonderful and while the hotel has many guests, the bell service, doorman and front desk all were incredibly friendly, greeting us after we returned daily and asking our about day. The concierge was so helpful and knowledgable and helped us book an afternoon at Kabuki, provided us with ideas for navigating within the city and to the other cities on our trip. Tokyo is a very modern city and it was nice to have a home base that had all the conveniences of modern hotels but with a reminder of the beautiful Japanese culture and history. The coffee shop also has the most amazing "madeleine-like" cookies that come in various flavors. We loved them so much that we visited the Hotel Okura in Kyoto and stocked up to bring some home. They are not to be missed!

Room Tip: The beds are full size and you really need to have one per person unless traveling with small childr...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 30, 2012 via mobile

Hotel Okura Tokyo 

We had been looking forward to our stay at the Hotel Okura Tokyo very much. It was to be the last two days of a week long stay in Japan, taking in Osaka, Kyoto and the mountains of Gora.

Sadly tough, the hotel adopted the same tourist rort that characterised our stay in the country. 

Service was impeccably polite and friendly, no complaints there. But I'm afraid the same trend we'd experienced in Osaka and Kyoto was once again prevalent here - namely the assumption that anything above and beyond the basic room should be chargeable. Having travelled extensively both for business and for pleasure, working for airlines and in tourism, I have come to expect a level of service from a five star hotel that covers more than just the 'basics.' 

By 'basics' I include being able to use the hotel's swimming pool and health facilities, as a guest of the hotel and also access to free or reasonably priced wifi/internet.

In fairness, the hotel did accommodate our request to bring forward the normal 4pm check, offering to allow to access our room at 2pm. But this still left us with two hours to kill. It was at this point that we discovered that  our plan to use the hotel pool (to relax until the room was ready) would cost us 2100 Yen per person, per day! That's close to A$75 a day to use a facility which most other hotels would promote and offer as standard to its guests. 

Similarly, when enquiring about using the hotel's fitness centre, we were met with the same response. Yes, but at a cost of 2100 Yen.

I have no objection to non-hotel guests being asked to pay a fee to use a hotel's facilities, but to expect a paying hotel guest to pay for them seems to be the worst form of price gouging.  Admittedly, this was my first visit to Japan and it may be the norm, in which case these comments are not meant to single out Hotel Okura for special criticism.

Hotel Okura Tokyo does not offer complimentary wireless connection either, even in the lobby. Once again, there is a charge. Another 2100 Yen per day, for a service that most enlightened hotels and tourism businesses have realised it now an expectation of today's hotel guests.

As an alternative, to help fill the time, it was suggested that we might dine at the hotel (too early though) or avail ourselves of a 'traditional tea ceremony'. Whilst the latter suggestion was well intentioned, it once again came with a charge. Sadly, the trend within the Japanese hospitality industry, at least based on our experience.

The Hotel Okura Tokyo is a nice enough hotel. The staff are friendly, attentive and helpful. The breakfast was very good. But, to be honest, after such a poor first impression, and as a matter of principle, we had little interest in seeking out what else it might have had to offer, by way of restaurants, tours etc.

As well as making holidaying in Japan extremely expensive, this tendency to charge for every single thing, left a bit of a sour taste in the mouth, and a poor impression of a country, which I imagined would have been bending over backwards to attract tourists in light of the devastating impact of last year's earthquake and tsunami. 

I hope these comments are at least considered and, better, addressed by the hotel management.

Looking at other reviews on Trip Advisor I see our experience and views are far from exceptional.

  • Stayed August 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Okura Tokyo

Address: 2-10-4 Toranomon, Minato, Tokyo Prefecture 105-8416, Japan
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Minato
#7 Spa Hotel in Minato
#10 Family Hotel in Minato
#11 Luxury Hotel in Minato
#16 Romantic Hotel in Minato
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Okura Tokyo 4.5*
Number of rooms: 818
Official Description (provided by the hotel):
In both the Main Building and South Wing, where Japanese traditional design is carefully preserved, guest rooms ranging from standard to suites are available, providing an array of room choices each offering true relaxation. It is our hope that guests, greeted upon arrival in the room by a traditional folded paper crane, will enjoy a comfortable stay. ... more   less 
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Also Known As:
Okura Tokyo Hotel
Okura Tokyo Minato
Hotel Okura Tokyo Japan

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