My girlfriend booked this hotel as we were on a tour and it was convenient for the Narita Express and Shingkansen stations. How nice to have a balcony in a City hotel with great views. This hotel isn't a boutique hotel so what can you expect. The bus service to town is great - remember to book the outbound journey as this is not a 'turn up' service. For what we paid we got what we expected, good value for money and very polite and able staff. Great room, disappointing Club Lounge in terms of variety of offering, but what was there was good quality.

I stayed in Tokyo recently for 4 days. My travel agent did the booking as I new nothing about where to stay. This is a great hotel. Feels Japanese but very Western. Has lots of facilities, including in-house "7 eleven", 3-4 restaurants, shops, humungous lobby (which is just great for waiting for your tour bus to turn up). Rooms are large, clean, and bathroom has all the necessary bits for westerners. No wifi but there is a free cable in the room.

Staff here are great.

My room had a great view of Mt Fuji (waaaaaay off in the distance - on a clear day of course).

This hotel was close to Shinagawa train station which is on the JR line (bullet train stops here), and its only a few stops from Tokyo station. Everyone seems to know Shinagawa!

All the tour buses seem to stop at this hotel and there are heaps of restaurants (including western) and nice shops nearby.

Only bummer was I could only get Japanese TV, which is no biggie as you shouldn't be spending all your time watching CNN anyway.

At the price equal to 150 EUR/night for a standard room without breakfast this hotel is on the expensive side by the European standards, but this seems to be the low end for Tokyo. Located next to Shinagawa station, in the Minato-ku southern district of Tokyo it does not give you immediate access to the main Tokyo sightseeing locations (I have chosen the locations for business reasons), but with the Yamanote line you can get virtually anywhere in Tokyo relatively easy. There is Narita express train going from Narita airport to Shinagawa station and then it is about a 10 minute walk uphill to the hotel if you choose the West exit of the station. Altogether, a very easy, non-complicated journey from the airport.

As some of the reviewers already noted, it is not that easy to figure out which of Prince Takanawa hotels you are going to stay in, I was sure I made a booking for Grand Prince Takanawa, but it turned out it was Prince Takanawa New. The receptionist and hostess girl were very helpful nevertheless and accompanied me to the entrance of the New Takanawa hotel though the beautiful Japanese garden, as well as brought my luggage there. The parcel that I sent for myself in advance to the 'old' Takanawa hotel was promptly brought to the New Takanawa and given to me right away at check in even before I asked for it.

Check in was no thrills, and they ask for smoking/non-smoking room preference. The lobby of the hotel is huge and looks like a business center, but inside the room gives an impression of old Japan of the 50s. At least the furniture is in this style, but it does not look dated or too old and everything is perfectly functional. A nice balcony with a view to bamboo garden is a plus. There are yukata sleeping kimonos provided and a tea kettle (that warms up the water and keeps it warm while plugged) and a nice complimentary tea set with green and black teas that they replenish every day. There is a mini-fridge (useful, when you get something to eat for breakfast the night before).The bathroom is small, but everything functions perfectly. There is only cable internet in the room, the speed is quite fast.

The room is clean and they offer an option of skipping the daily cleaning if you wish in return for the bonuses in their spa. It is very quiet on the floor and I heard no noise during neither day or night.

Check out was also no thrills and they kept my bags for extra 5 hours free of charge. On the way to Shinagawa station and next to both exits of the station there are shops, japanese and other restaurants, supermarkets etc. At every floor there are vending machines with water, tea and other soft drinks. Drinking water is provided every day in the kettle.

Altogether it was a very pleasant no-thrills stay and I very much recommend this hotel if you are looking for something in Minato area.

We picked the hotel for its location, next to the rail station. That is the ONLY thing we found good about the place. Our room had furniture right out of the 1950's, stains on the carpet, light fixture held together with tape, faded and worn bedspreads, mold in the bathroom, bugs in the light fixtures outside the room. This was not an acceptable room at any price, and it was not inexpensive. Worst of all, when I expressed my dissatisfaction to the hotel in their survey, their response was only to recommend that I come back in the spring after they remodel. They should not be renting these rooms out until they complete the remodel. Maybe the other rooms would be ok, but DO NOT reserve a standard room.