The Strings location is perfect. It is a spitting distance from Shinagawa Station. It takes literally less than one minute to walk, and the walk is covered in case it is raining. There are signs from the train station that lead to the hotel entrance. In case you're not familiar with Toyko, Shinagawa is an ideal central location to stay if you want to see Tokyo. The Narita Express train will take you to & from here in less than one hour.
The hotel staff at The Strings were impeccable. Their attention to detail were superior to any hotel I have stayed thus far. They were friendly, genuine, and caring. If I had to work late, the hotel manager invited my wife and son down for drinks. Most concierges will provide you with suggestions for activities. The Strings concierge would tailor specific daily activities for my family, even on the days when we forgot to request them. Train stations and schedules were mapped out, they found brochures, and included activities that had very personal meaning. While handling other customers, a concierge made origami birds for my daughters.
I stay at many InterContinental properties, and have Royal Ambassador status with IHG. I received a complete upgrade, from the smallest room booked at the lowest rate to the largest suite. Because of the location, the largest suite isn't large by western standards, but considering the location of the hotel, the suite was enormous.
I read one review that said this hotel wasn't family friendly. I didn't find this to be the case. There were the ubiquitous teddy bears. The hotel rearranged a corner suite to accommodate my large family. The hotel staff is incredibly flexible. They have given us this same configuration with one day's notice.
I was given a voucher for breakfast. The quality and selection of food are exceptional. I would highly recommend dining here.
The lobby and dining area are beautiful. The entire center of the hotel is an open atrium. It gives everything a great feeling; especially after you've had your personal space invaded riding the subway during rush hour. The hotel is only on the upper floors of the building, so everyone is on the "club floors." Even though the center of the hotel is open, with a restaurant and lobby below, it is quiet and has a very peaceful feel. Magically, it doesn't smell of food.
The downside: There is no swimming pool. However, there is a gym and sauna.
The rooms are small by western standards. With the view and location, you won't even notice.
Not a downside, but when you go, keep in mind that the lobby is on the 26th floor.
- Official Description (provided by the hotel):
- The Strings by InterContinental Tokyo is an island of calm amid the swirl of a fast-paced business district. Tokyo Conference Center, Shinagawa, is right here, and a sheltered walkway leads to nearby Shinagawa Station. The Sengakuji Temple, Shinagawa Aquarium, the Tsukiji fish market and the shops in Shibuya offer glimpses of local lifestyles and culture. ... more less
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- Also Known As:
- The Strings By Intercontinental Tokyo Hotel Minato
- Intercontinental Hotel Minato
- The Strings By InterContinental Tokyo Japan