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“Fantastic! Highly recommend.” 5 of 5 stars
Review of The Strings by InterContinental Tokyo

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The Strings by InterContinental Tokyo
4.5 of 5 Hotel   |   2-16-1 Konan | 26-32F Shinagawa East One Tower, Minato, Tokyo Prefecture 108-8282, Japan   |  
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Ranked #6 of 94 Hotels / Ryokan in Minato
Houston, TX
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Fantastic! Highly recommend.”
5 of 5 stars Reviewed July 10, 2009

The Strings location is perfect. It is a spitting distance from Shinagawa Station. It takes literally less than one minute to walk, and the walk is covered in case it is raining. There are signs from the train station that lead to the hotel entrance. In case you're not familiar with Toyko, Shinagawa is an ideal central location to stay if you want to see Tokyo. The Narita Express train will take you to & from here in less than one hour.

The hotel staff at The Strings were impeccable. Their attention to detail were superior to any hotel I have stayed thus far. They were friendly, genuine, and caring. If I had to work late, the hotel manager invited my wife and son down for drinks. Most concierges will provide you with suggestions for activities. The Strings concierge would tailor specific daily activities for my family, even on the days when we forgot to request them. Train stations and schedules were mapped out, they found brochures, and included activities that had very personal meaning. While handling other customers, a concierge made origami birds for my daughters.

I stay at many InterContinental properties, and have Royal Ambassador status with IHG. I received a complete upgrade, from the smallest room booked at the lowest rate to the largest suite. Because of the location, the largest suite isn't large by western standards, but considering the location of the hotel, the suite was enormous.

I read one review that said this hotel wasn't family friendly. I didn't find this to be the case. There were the ubiquitous teddy bears. The hotel rearranged a corner suite to accommodate my large family. The hotel staff is incredibly flexible. They have given us this same configuration with one day's notice.

I was given a voucher for breakfast. The quality and selection of food are exceptional. I would highly recommend dining here.

The lobby and dining area are beautiful. The entire center of the hotel is an open atrium. It gives everything a great feeling; especially after you've had your personal space invaded riding the subway during rush hour. The hotel is only on the upper floors of the building, so everyone is on the "club floors." Even though the center of the hotel is open, with a restaurant and lobby below, it is quiet and has a very peaceful feel. Magically, it doesn't smell of food.

The downside: There is no swimming pool. However, there is a gym and sauna.
The rooms are small by western standards. With the view and location, you won't even notice.
Not a downside, but when you go, keep in mind that the lobby is on the 26th floor.

  • Stayed April 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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570 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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illinois
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 28, 2009

Stayed at the Strings in December on a business trip. The hotel rooms were very large and elegant. The staff was very courteous and professional. Located next to train station, so everything is easily accessible. Hotel offers shuttle to Narita for a nominal fee.

  • Stayed December 2008, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Amsterdam, The Netherlands
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 9, 2009

This hotel is a bit less 'high tech / luxurious" than the ANA Intercontinental Tokyo, but this is fully compensated by the service of the staff! The rooms were a bit smaller, but still very comfortable and the staff was more than attentive during my stay.

There is no club lounge, but there's a designated area in their lobby restaurant where you can get free refreshments all day long (until 22:00 hrs). The breakfast in the restaurant was included for all club rooms, and is adequate. Good selection of food and a chef is available for omelettes. You can also choose to have an continental /american breakfast in room (also included in club rooms).

This hotel feels a lot quiter and more peaceful than the Intercontinental down town and this adds to the value of this hotel. It is conveniently situated next to the Shinagawa station which is a 15 minutes train ride away from Harajuku or Shimbashi.

Also, if you have a flight to catch, you can take the Narita Express at Shinagawa which takes you to the airport in about 50 minutes. An absolute recommendation over the Airport Limousine bus which takes about 90 minutes IF there's no traffic...

I checked in on my birthday and they had a card ready on my bed and a little surprise (a teddy bear with the date on it) was waiting for me upon entering the room. This was a very nice touch and it absolutely made my day!

This hotel is somewhat cheaper than the Intercontinental down town and therefore an absolute value for your money! I'll choose this hotel over the one down town any time even though it's smaller and the rooms seems a bit less high tech (smaller television, no television in bathroom, no automatic curtains, no centralized light control, etc.)

Also there's a 7/11 in the same building (2nd floor) and a lot of (western) restaurants in the area. These are somewhat expensive, but nonetheless very convenient.

  • Stayed May 2009, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 12, 2009

We stayed 3 days here in Shinagawa. The hotel is right next to the Shinagawa Station so transportation is a breeze. ( Shinkansen, JR, and subway ) Like most Japanese stations, plenty of food choices close by.
The hotel itself is modern, very clean and the service was awesome. The check-in is on the 26th floor with 6 floors of rooms above. This makes for a great view and kind of "quaint" feel at the same time.
Don't be afraid to stay here.

  • Stayed April 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed January 23, 2009

This hotel is the top floors above 26th on top of a big office block next to Shinagawa station. This makes it very convenient for anyone visiting Japan/Tokyo for a short or long period. Shinagawa is on the Shinkansen line network, as well as the Narita Express line to Shinjuku or Ofuna.
The hotel is amazing for a city centre hotel. The lobby and restaurants are all on the 26th floor in a central atrium area which is beautiful. All the rooms are above surrounding the same atrium. Your view depends on which side of the building your room is on. You get either Shinagawa, Mount Fuji, Tokyo Tower, or Tokyo Bay. We had the amazingly beautiful Mount Fuji side. This meant we got an incredible sunset over the Mountains and Mount Fuji. The room was great, with a big and clean bathroom, decent LCD TV, internet access, huge bed, and good view ( I already mentioned that, but it was great).
The very well equipped and free hotel gym was on the 26th floor and has great views over the city, station, and out to the mountains and Fuji-san. It has an attached sauna and shower room. I suppose the only thing lacking was a pool, but I didn't really have time to miss it.
A great hotel, and the staff are just as good and attentive. They make you feel very special. The best hotel I have stayed at in Tokyo.

  • Stayed January 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, NSW, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 6, 2008

Our second day in Japan we travelled from Nagoya to Tokyo via Shinkansan. The Strings was basically attached to the station.

It was a little confusing that reception was on the 26th floor of Shinagawa East Tower, but we managed it none the less.

As soon as we stepped off the elevator we were greeted by friendly and helpful reception staff. Checkin was quick and efficient.

The lobby of the hotel is spectacular, fantastic modern architecture with a true Japanese feel.

The rooms were also amazing, the best rooms we stayed in our entire stay. Everything was modern and of exceptional quality.

The hotel had a gym and steam room which were great.

The buffet breakfast was great, wide variety.

The Guest Experience Manager is a true asset to the hotel, Ben Johnson was very helpful with local sights and attractions. Ben even rang ahead to our next hotel (ANA Intercontinental Tokyo) and ensured Us that the Guest Experience Director there would look after us during our stay. Which he did indeed.

Anybody who stays at this hotel is sure to love it...

ENJOY this hotel, its expnsive but well worth it...

  • Liked — EVERYTHING!!!
  • Stayed August 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 19, 2008

Situated just a short walk from Shinagawa station this hotel makes it easy to travel throughout the city by train. I had the good fortune of being there to witness the spectacular Cherry Blossoms in full bloom. The hotel was spectacular as well with wonderful accommodations, city views and even a view of Mt. Fugi on a clear day. Highly recommended.

  • Liked — location, views and high end service
  • Disliked — ---------
  • Stayed April 2008, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Strings by InterContinental Tokyo

Address: 2-16-1 Konan | 26-32F Shinagawa East One Tower, Minato, Tokyo Prefecture 108-8282, Japan
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Minato
#4 Business Hotel in Minato
#6 Luxury Hotel in Minato
#8 Romantic Hotel in Minato
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Strings by InterContinental Tokyo 4.5*
Number of rooms: 206
Official Description (provided by the hotel):
The Strings by InterContinental Tokyo is an island of calm amid the swirl of a fast-paced business district. Tokyo Conference Center, Shinagawa, is right here, and a sheltered walkway leads to nearby Shinagawa Station. The Sengakuji Temple, Shinagawa Aquarium, the Tsukiji fish market and the shops in Shibuya offer glimpses of local lifestyles and culture. ... more   less 
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Also Known As:
The Strings By Intercontinental Tokyo Hotel Minato
Intercontinental Hotel Minato
The Strings By InterContinental Tokyo Japan

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