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“Great Concierge” 5 of 5 stars
Review of The Strings by InterContinental Tokyo

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The Strings by InterContinental Tokyo
4.5 of 5 Hotel   |   2-16-1 Konan | 26-32F Shinagawa East One Tower, Minato, Tokyo Prefecture 108-8282, Japan   |  
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Ranked #5 of 94 Hotels / Ryokan in Minato
Taipei, Taiwan
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
“Great Concierge”
5 of 5 stars Reviewed June 16, 2013

Reservations
After a couple of bad experiences with online booking, I went to the hotel and booked in person. I had the help of Concierge Mr Kato, he with questions on reservations and was also very helpful in telling us where to go for events and how to get there. We had a great time going to his selected locations and events, be sure to chat with him awhile and learn where and how to go somewhere.

Room experience
We showed up at the hotel and were told a waiting room was ready for us. This was my first time to have this experience. After a long wait, basically the reserved room could not become available that night. The waiting room was the lowest level room and was a nice non-smoking room, no smell at all. The room was small, but very functional with nice bathroom. I would recommend this room. This was the first time I had a room down grade and was a bit upset. Chief concierge Ben Johnson became involved at this point and did a very good job to defuse the situation. The next day we got our upgrade to a suite. The suite living room was great with a little couch with desk to the side and the living room had a wonderful city view. The only negative thing was carpet had cigarette stains, but no smoke smell. The bedroom had a strong incense scent, but the bellboy (girl) that moved our suitcases immediately got an air filter that removed the smell and we were comfortable. Check was fast and easy the bell girl had our suitcases in the taxi and waiting for use. It was over 5000 JPY.

Restaurants
Be sure to have dinner at the main Hotel Restaurant, excellent Japanese Curry. Oh try the deserts! Breakfast is served here also, great eggs Benedict and excellent service.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STRINGSICTOKYO, Guest Experience Manager at The Strings by InterContinental Tokyo, responded to this review, September 28, 2013
Dear Guest,

Thank you for taking the time to post your comments and we appreciate your recognition of our team members, who were delighted to read your feedback.

As discussed during your stay we were sorry that your planned room upgrade had not been available for your InterContinental Ambassador status due to the previous guest smoking in a non-smoking room. Your comments about your suite have been passed onto our management team members for further review and improvement.

We look forward to welcoming you back to Tokyo again in the near future.

Kind regards,

Ben Johnson
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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604 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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English first
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 12, 2013

We chose hotel due to it being close to Airport as we had very early flight to London and we could not have chose a better hotel. We managed to get early check in and and upgrade. The check in was smooth and professional and we were welcomed with fruit and gift in the room. Due to a slight delay in going to room we were even served with complimentary tea and cakes in the atrium. We cannot rate this hotel highly enough and we will choose each time we return to Tokyo.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STRINGSICTOKYO, Guest Experience Manager at The Strings by InterContinental Tokyo, responded to this review, September 28, 2013
Dear Guest,

Thank you for taking the time to leave such an excellent 5 star review and we hope that we can welcome you back to Tokyo in the very near future.

Kind regards,

Ben Johnson
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kihei, Hawaii, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 9, 2013

I booked one reward night in The Strings expecting that I'd be leaving Tokyo the next day. On check-in I was delighted to hear that my room type had been upgraded (I am a PC Platinum member, but have no Ambassador status). The room was much bigger than I'd expect in Tokyo.

The hotel feels very modern, peaceful, and clean. The view (at least on the rainbow bridge side) of the city and Tokyo Bay is great. I am very impressed with the quality of the hotel and the room. It also made me feel good that the lan and wifi access is complimentary.

Then I was impressed at the flexibility of the staff when my flight plans changed not once but twice. My flight date was pushed back a day, I booked another reward night and the staff was able to make sure that I could keep the same room. Then again my flight was pushed back a day and I had the same positive experience extending my hotel stay for the third reward night.

As for the area - it is very nice that the hotel is so close to Shinagawa station. Shinagawa is a great transportation hub for getting around Tokyo (Yamanote line) and also getting out of Tokyo (shuttle buses, rapid train, etc). It is kind of "business-y" - meaning that Friday after work we saw a ton of people out at eateries and such, but on the weekend it was really calm.

I really hope to be able to come back to the The Strings again in the future!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STRINGSICTOKYO, Guest Experience Manager at The Strings by InterContinental Tokyo, responded to this review, September 29, 2013
Dear Guest,

It brings us great joy to know that you thoroughly enjoyed your stay with us and we thank you for leaving such a wonderful 5 star review, which was shared with our team members.

We look forward to welcoming you back to Tokyo.

Kind regards,

Ben Johnson
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
Reviews in 13 cities Reviews in 13 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed June 5, 2013

Stayed in April before departure, having stayed in ANA Intercon Tokyo before this hotel. Strings was a bit too much business oriented for my taste. But the service here was top-noch and the staff did a excellent job, although I didnt get any room upgrade even as Royal Ambassador so that was a minus on them. The rooms are clean and modern, the in-room dining was poor, I found hair in my food so that was a turn-off. I didnt go see much as it was my last days and it was in the business district, but they had a buss station outside the hotel so I guess one can take that to get to the shopping areas. But I want to give a special thanks to Kenichi for arranging a buss transfer for me to Narita airport and walking with me to the buss station.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 4, 2013

I have been in many places, but how I felt here, I will never forget. I spent several months here (months...). Service is impeccable. No one defect in all my stay, and I am demanding.
Breakfast is ok, the restaurant is poor compared to the quality of the service and the rooms. It is also not cheap... The location is perfect to get to the station and going everywhere from Shinagawa.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STRINGSICTOKYO, Guest Experience Manager at The Strings by InterContinental Tokyo, responded to this review, October 1, 2013
Dear XXXTraveller_16,

It was a pleasure to have you staying with us over several months and thank you for your feedback, it is truly appreciated. We hope that our entire team have an opportunity to welcome you back again in the near future.

Kind regards,

Ben Johnson
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Erlangen
Top Contributor
62 reviews 62 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed June 3, 2013

I visited "The Strings" 3 yeqars ago and now again : wonderful, charming compared to those Mega Hotels you'll find usually in the Shinagawa are.
Easy to rech and at the focal point of traffic connections in Shinagawa station.
Nice bars and restaurants within walking distance (if you know your way, but you can't get lost).
Overall, a very pleasant experience again, even with the upscale price level !

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STRINGSICTOKYO, Guest Experience Manager at The Strings by InterContinental Tokyo, responded to this review, September 29, 2013
Dear Guest,

Thank you for choosing The Strings by InterContinental again and thank you as well for the charming review, it is certainly appreciated.

We look forward to welcoming you back, hopefully in the near future.

Kind regards,

Ben Johnson
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
91 reviews 91 reviews
33 hotel reviews
Reviews in 40 cities Reviews in 40 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed May 31, 2013

I stayed on this hotel for a quick overnight on a business trip. I picked this hotel because it was easily accessible from Haneda (Keikyu Line) and Narita (Narita Express) via Shinagawa station. I didn't use a lot of the facilities, but I got a good impression of the room and the Dining Room Restaurant.

The approach to the hotel from Shinagawa is a bit odd. It took me a little looking to find it. You feel like you're sneaking in the back door, and you enter the upper-floor lobby in the corner. There is a 7-11 near the entrance, always handy since their ATMs take foreign bank cards, and it's way cheaper than the minibar. (Write that down folks, that's a tip for Japan). The check-in clerk was poilte and helpful, and rushed over to open the door to the elevators for me.

Since I was staying on a Friday night, I got upgraded to a corner room (of which there seem to be eight per floor) with a king bed. The room was a little tight and oddly shaped, but the bathroom was spacious, and there was a lot of closet space. The view was great: huge windows looking east. There were also good amenities in the room: besides the usual toiletries, room safe, etc, they had nice bathrobes, and (unusual in Japan) an iron and ironing board. Internet was free but a bit slow.

I only had breakfast in the restaurant, but it was a nice layout with great fresh fruit and a lot of variety. Breakfast was the usual Tokyo overpriced $30. The restaurant opened at 6:30, even on Saturday, which was good because I had to catch a train! The location next to Shinagawa can't be beat.

Room Tip: There are a lot of corner rooms available. Just ask, and you might get an upgrade.
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STRINGSICTOKYO, Guest Experience Manager at The Strings by InterContinental Tokyo, responded to this review, October 1, 2013
Dear Eric T,

Thank you for your review and we are pleased that you enjoyed your stay with us. Our location certainly can't be beat and we are glad you found it convenient as well as had time to enjoy The Dining Room.

We hope to welcome you back again in the near future.

Kind regards,

Ben Johnson
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Strings by InterContinental Tokyo

Address: 2-16-1 Konan | 26-32F Shinagawa East One Tower, Minato, Tokyo Prefecture 108-8282, Japan
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Minato
#4 Business Hotel in Minato
#5 Luxury Hotel in Minato
#8 Romantic Hotel in Minato
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Strings by InterContinental Tokyo 4.5*
Number of rooms: 206
Official Description (provided by the hotel):
The Strings by InterContinental Tokyo is an island of calm amid the swirl of a fast-paced business district. Tokyo Conference Center, Shinagawa, is right here, and a sheltered walkway leads to nearby Shinagawa Station. The Sengakuji Temple, Shinagawa Aquarium, the Tsukiji fish market and the shops in Shibuya offer glimpses of local lifestyles and culture. ... more   less 
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Also Known As:
The Strings By Intercontinental Tokyo Hotel Minato
Intercontinental Hotel Minato
The Strings By InterContinental Tokyo Japan

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