The Strings is conveniently located right by pivotal Shinagawa Station, with lots of cafes, food stores and coffee stops close by. The rooms are nicely designed and furnished, and the bathroom was really beautiful, with excellent toiletries and a large shower and bath space. I arrived late at night (around midnight) and there were no staff at the arrival entrance, which seemed odd. It was my first stay, so I went inside the small, empty lobby and had no idea where to go next. A phone placed on a bench said 'Call for Service', so I did; and then realised there were elevators so took them to the proper hotel lobby before anyone arrived to help me upstairs. It wasn't an issue, but if you arrive late at night at alone, it wasn't the most welcoming, or secure of hotels. Breakfast buffet was fine, with a good selection. Front desk provide a 20% discount on the price of breakfast. To obtain this, you had to check in with them before breakfast and fill in some paperwork. On the advice of colleagues, I did this on my 2nd day there but not on the first. On check-out, I asked if the same price could please be applied to both my breakfast bills, as obviously I was eligible for the discount. However, they wouldn't give me the discounted rate for both days as I had not completed the paperwork at the time. Again - fair enough, but it seemed a rather abitrary decision. Internet access was not great. I couldn't access wireless during my stay and had to use a cable. I had problems connecting on the first, and last nights and had to have someone come up to the room to check it both times. On check-out, the duty manager came and personally apologised for the internet issues. A nice gesture but wireless connectivity would have been nicer. One of my colleagues had great service from the concierge, who helped him arrange a short side-trip to Kyoto, in this very busy peak traveling season. So that was good too. The biggest drawback for me, was that my room was on a lower level floor, faced the train station, and had no double glazing. The noise of trains was very disruptive. I had to wake early every morning in any case, but if I were here on a leisurely vacation, this would have been a big issue. I'd suggest asking for a higher floor room, not facing the railway station. So - pros and cons for this hotel. It didn't really float my boat so I've rated it only 'Average'.