We chose this hotel based on the (small) size and convenient location, away from the hustle bustle touristy areas of Tokyo. Room is very clean and decent in size but most notably is the staff who provided excellent service. The Concierge team is incredibly accommodating and helpful in asking the right questions to understand what we need before pointing us in the right direction. Ben Johnson is one of the best concierge we have encountered in all of our business and leisure travels. He certainly made our Tokyo experience more enjoyable.