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“Great location and good customer service” 4 of 5 stars
Review of ANA InterContinental Tokyo

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ANA InterContinental Tokyo
4.5 of 5 Hotel   |   1-12-33 Akasaka, Minato 107-0052, Tokyo Prefecture (Odaiba / Shiodome / Shinbashi)   |  
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Ranked #15 of 97 Hotels / Ryokan in Minato
Certificate of Excellence 2014
London, United Kingdom
Top Contributor
202 reviews 202 reviews
41 hotel reviews
Reviews in 39 cities Reviews in 39 cities
106 helpful votes 106 helpful votes
“Great location and good customer service”
4 of 5 stars Reviewed March 23, 2014

Large hotel very close to Roppongi and other central Tokyo locations.
In line with the rest of Japan the staff are always very efficient and friendly 99% of the time. I had a king size bedroom which is a good size and very comfortable bed and spotlessly clean. The Cascade restaurant is the main hotel restaurant for breakfast - get there before 7.45 am otherwise you will have to queue to get seated and could end up a long way from the buffet. They do serve a great buffet with a selection of western and local dishes. I didn't try the other restaurants although the Mixx bar on the 36th floor is a cool place to get a cocktail especially if someone else is paying!
They have a good gym which is open 24 hours - no rowing machines though!

A tip - if you arrive at Narita airport and don't have too much luggage and have just missed the shuttle bus to the ANA Intercontinental take the shuttle to the Hotel Okura as the two hotels are 5-6 minute walk apart!

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANAICTYO, Guest Relations Manager at ANA InterContinental Tokyo, responded to this review, March 28, 2014
Dear EnglishmaninSouthKen,

Thank you for choosing to stay with us and we are delighted to receive your kind comments regarding our staff, great location, guest rooms and restaurants. We look forward to again being your preferred hotel choice when you next visit Tokyo.

Sincerely,

Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,559 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (202)
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Senior Contributor
42 reviews 42 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed March 21, 2014

Good location though it took 2 hours from Narita by train/tube (better option on the way back was the coach transfer, under 90 mins). No issues with the hotel and wouldnt hesitate to recommend it.
though expensive, the breakfast was pretty good and served close to the impressive lobby.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANAICTYO, Guest Relations Manager at ANA InterContinental Tokyo, responded to this review, March 27, 2014
Dear Groovytime,

Thank you for sharing your feedback with us. It is an absolute pleasure to know that you enjoyed your stay with us, especially our delicious breakfast, service and transportation to the airport.

We hope to welcome you back again soon.

Sincerely,

Guest Relations
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ニューヨーク, ニューヨーク州
Top Contributor
126 reviews 126 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 18, 2014

We stayed here for a week when we went back to Japan .
As we used our mileage point ,
We didn't spend much.
The room was cosy and spacious enough for two people.
And the view from our room was nice.

It's very convenient to access Ginza,or Yurakucho area for shopping.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANAICTYO, Guest Relations Manager at ANA InterContinental Tokyo, responded to this review, March 21, 2014
Dear YM443,

Thank you for sharing your feedback with us. We greatly appreciate your positive comments on the ANA Intercontinental Tokyo’s location and our guest rooms. And indeed the hotel's location is excellent for visiting many shopping areas, especially the famous Ginza district. We hope to welcome you back again soon to our hotel.

Sincerely,

Guest Relations
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Armonk
Top Contributor
152 reviews 152 reviews
49 hotel reviews
Reviews in 69 cities Reviews in 69 cities
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed March 16, 2014

I had a chance to return to the ANA after several years of not being in Tokyo and i was once more quite happy with my stay. The rooms are comfortable and decent size for Tokyo. The bed is excellent. The executive rooms are a bit larger and much nicer (especially the bathroom) but costs an extra 6000 yen. Breakfast is excellent but costs over 2500 yen. The lounge on the 36th floor is nice and has great views. The lobby is comfortable and has lots of restaurants and lounges. Location is convenient to various restaurants, supermarkets, cultural sites and other activities and there's a subway station near by. So this is definitely a good choice for a Tokyo stay.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANAICTYO, Guest Relations Manager at ANA InterContinental Tokyo, responded to this review, March 19, 2014
Dear orrdin,

Thank you for choosing to stay with us again on this visit to Tokyo and we are delighted to receive your positive comments regarding our great location, rooms and restaurants.

We look forward to again being your preferred hotel choice when you next visit Tokyo.


Sincerely,

Guest Relations
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LA
Top Contributor
153 reviews 153 reviews
26 hotel reviews
Reviews in 44 cities Reviews in 44 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed March 9, 2014

Poor heating so it was freezing in room! Got a photo of condensation on my window it was so cold. When was the last time you saw this in a hotel room? Shows How poor the insulation is here. Rooms are quite small so It's really a business hotel

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANAICTYO, Guest Relations Manager at ANA InterContinental Tokyo, responded to this review, March 14, 2014
Dear onep39,

Thank you for taking the time to leave us your feedback from your recent stay. We sincerely apologize for the malfunctioning air conditioning in your room, which we have shared with our Engineering team for immediate attention.

Once again, thank you for taking the time to post your review. We do hope to have another opportunity to welcome you back to ANA InterContinental in the future.

Sincerely,

Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, Massachusetts
Top Contributor
87 reviews 87 reviews
16 hotel reviews
Reviews in 39 cities Reviews in 39 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 8, 2014 via mobile

I came to Tokyo on business and we stayed here at the ANA Intercontinental. There are plenty of amazing restaurants within the hotel, plus it's either a quick taxi ride to other neighborhoods or a quick walk to the subway to get elsewhere in the city.

The first floor cafe was amazing. Out first night we had the buffet and tried all kinds if dishes.

The rooms are spacious, especially for Tokyo standards and the staff were always available to answer out questions.

My only caution would be to make sure to ask for a non-smoking room if that's important, as one of our party had a smoking room and it was choking.

  • Stayed February 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANAICT, Guest Relations Manager at ANA InterContinental Tokyo, responded to this review, March 10, 2014
Dear ninska_10,

Warm greetings from ANA InterContinental Tokyo and thank you for your very kind words regarding your recent stay with us. We are delighted you enjoyed our range of restaurants and bars and our service team. Perhaps next visit you may wish to dine at our Michelin two starred Pierre Gagnaire Restaurant, if you have not done so already, as it offers a wonderful dining experience and views over Tokyo!

Thank you again and we hope to welcome you back again soon to our hotel.

Sincerely,

Guest Relations
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Quezon City, Philippines
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
Reviews in 20 cities Reviews in 20 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 6, 2014

It was my second time to stay at this hotel and the previous one was about 6 years ago. I remember my stay then and thought that if every I had meetings in the area in the future, then this hotel was very likely where I would be staying. It just so happened that the next meeting happened last February. I think the hotel is still very good in terms of service and the staff were very helpful in arranging for our transport to the airport. It is try near the metro stations so it is a convenient location especially for post seminar or post meeting activities to explore Tokyo or do some shopping. The only thing I can criticize the hotel about is perhaps their pillows. I did have a good sleep every night but it could have been better if they had firm pillows rather than the flat ones that seemed to have seen better days (or nights). It is time to change them for the benefit of clients. Still, overall, I think the hotel is very good and bordering on excellent.

Room Tip: Choose a room facing the Tokyo Tower as they offer a more relaxing view. That is, unless you prefer...
See more room tips
  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANAICT, Guest Relations Manager at ANA InterContinental Tokyo, responded to this review, March 10, 2014
Dear d0ctrine,

Thank you for choosing to stay with us again on this visit to Tokyo and we are delighted to receive your positive comments regarding our great location, convenient connection to the Tokyo Metro, and of course shopping! Thank you also for your comment regarding our pillow menu which we have shared with our Executive Housekeeper for immediate attention. We look forward to again being your preferred hotel choice when you next visit Tokyo.

Kind regards,

Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ANA InterContinental Tokyo

Address: 1-12-33 Akasaka, Minato 107-0052, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Odaiba / Shiodome / Shinbashi
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Shuttle Bus service Spa Wheelchair access
Hotel Style:
#9 Spa Hotel in Minato
#14 Romantic Hotel in Minato
#14 Luxury Hotel in Minato
#14 Business Hotel in Minato
#18 Family Hotel in Minato
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — ANA InterContinental Tokyo 4.5*
Number of rooms: 843
Official Description (provided by the hotel):
Location is everything in a busy city, and ANA InterContinental Tokyo has one of the best. In Ark Hills near Akasaka, Roppongi and Kasumigaseki, the hotel provides easy access to Tokyo Metro stations, government agencies and financial institutions. The Imperial Palace, Senso-ji Temple, Ginza shopping district and the Mori Art Museum are short distances away. ... more   less 
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Also Known As:
Ana Intercontinental Tokyo Hotel Minato
Intercontinental Hotel Minato
ANA InterContinental Tokyo Japan

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