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“Nice, Western-friendly Business Hotel” 3 of 5 stars
Review of ANA InterContinental Tokyo

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ANA InterContinental Tokyo
4.5 of 5 Hotel   |   1-12-33 Akasaka, Minato, Tokyo Prefecture 107-0052, Japan   |  
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Ranked #15 of 92 Hotels in Minato
Los Angeles, California, United States
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Nice, Western-friendly Business Hotel”
3 of 5 stars Reviewed April 30, 2013

This hotel is convenient, if you have business in the area. And it is not too far from main attractions (and close to the metro) if you are a tourist--but it is not really "in" a traditional "hotspot" like Ginza, or near the Palace. The hotel itself is clean, with a very Western-friendly staff, all of whom speak good English. Rooms are average size and quality for business hotels in Tokyo (i.e., small and a bit worn). But the price was also reasonable (about $250 a night). This doesn't compare to the Four Seasons, Shangri-La, or Ritz Carlton. But it is half the price too.

Overall, I will stay here again when I have business nearby. One note--for about $100 more (10,000 yen) you can get access to the "club floor"--a very nice space on the 35th floor that features a buffet breakfast, light buffet appetizer dinner, and drinks. This may not be worth it unless there are multiple people in your room, you really need an open work/meeting space, or you plan to eat and drink an awful lot. The hotel is overall reasonable, but this was pricey.

Lastly, I would avoid the steakhouse in the hotel. Neither the food nor the service matched the price--there are plenty of better offerings nearby. The bakery/cafe off the lobby is quite nice, and the bar at the top of the hotel is acceptable--nice views, but not cheap!

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at ANA InterContinental Tokyo, responded to this review, May 21, 2013
Dear Raymond L,

Thank you so much for taking the time to write a review about your stay with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,267 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
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English first
Singapore, Singapore
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 30, 2013

Stayed there this April. The staff is extremely polite and friendly. They go out of the way to help you. Excellent location close to a subway station.
Beds are very comfortable. Didn't try food but I have read good reviews about their tepinayaki.
Overall excellent stay.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed April 27, 2013

We did not stay at the ANA Intercontinental. We stayed nearby at a small, affordable hotel. But we visited the ANA for the breakfast buffet and because our friends love the ANA. Let me state up front that the staff is absolutely wonderful. You will not be disappointed with the superb service and the sweet friendliness. If I could afford it, I would stay there. That is to say, if I can afford a $37 breakfast buffett plus a $10 cup of coffee, then, yes, of course, I would stay there. Yep, that's right---$10US (approx) for a cup of coffee! Well, if you can afford that then you can afford the ANA, and I am happy for you. Seriously. We choose to spend our travel budget in other ways, however, and even though we did not stay overnight at the ANA, we did use it as our hub because our friends love it so. Thank you, ANA, for letting us in, even though we cannot afford you!

Room Tip: If you have the resources, a great choice. If you don't, look elsewhere.
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Top Contributor
283 reviews 283 reviews
144 hotel reviews
Reviews in 103 cities Reviews in 103 cities
135 helpful votes 135 helpful votes
4 of 5 stars Reviewed April 26, 2013

This hotel is designed for travelers from OS, especially for business travelers. If you want to be close to bars etc then try something in Ginza. If the price is too high here and you want to stay in Roppongi then shop around for more traditional hotels like the Okura or small newer/ boutique places in the neighborhood such as Hotel Villa Fontaine or APA Hotel.

In terms of getting to and from the hotel, you can get a taxi from either Haneda or Narita airport but the hotel has limosine bus Y1200 one way Haneda and Y3000 one way Narita which can be prebooked (if at other hotels, you can use this service also). The hotel has the Roppongi-Itchome station right outside. Shopping mall is 7 min walk up a gentle hill http://www.roppongihills.com/shops_restaurants/shops/en/various/.

Inside the elevators are efficient. The rooms are modern with good space and wireless internet. Rooms with King bed seem to have a better space configuration. Bathrooms have shower over bath with hand shower option. Japanese style toilet with press button bidet.

Gym - 4F standard equipment - very complete but no rowing machine. No surcharge for guests. There is a garden pool - no open on this visit. There is a small Swedish style sauna in the mens changing rooms.

Food options abound. There is a three meal a day buffet option at cascades lobby level which has good variety and quality if a little expensive. There are several other restaurants of quality and significant price. Of note is the French restaurant and champagne bar on the upper floors - worth a glass of champagne at sunset. For more basic needs, there are a 7/11 and Familymart in close proximity about 100m down the hill - turn right at the entry and good down a set of steps.

There are eating out options in all price ranges and the concierges, Euro and Japanese can advise - food question from solo white guy - first response, basic or fancy, mainstream or exotic? Mos Burger at 3am near the Ibis Hotel is a jet lag saver http://www.mos.co.jp (In Japanese)

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
64 reviews 64 reviews
33 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed April 26, 2013

The reason I choose this hotel is it was located at Roppongi and we thought it would be near to the bar area but it's not. We have to walk a long long way to the centre of Roppongi. So it would be more suitable for business purpose as it's very expensive compare with other hotel around. Also be careful about the wifi service in room as my friend was overcharge. You better go outside for food as it's not worth to eat inside the hotel.

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
76 reviews 76 reviews
47 hotel reviews
Reviews in 39 cities Reviews in 39 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed April 20, 2013 via mobile

The hotel is centrally-located in Tokyo, so it is relatively convenient to business districts as well as shopping areas; however, in the immediate neighborhood, there isn't much around. Roppongi Crossing is about a 10-plus minute walk up the hill. Ginza is about a 10-15 minute taxi ride, and business areas of Kasumigaseki and Toronamon are somewhat walk able 5-15 minutes. The hotel and the rooms are sizeable by Japanese business hotel standards, but compared to 5-star hotels such as the Palace, Peninsula, Mandarin and Grand Hyatt, the hotel is a full notch below. Rooms have been refurbed, but overall the hotel design is a bit tired. For a larger hotel and a feel of old-style Japan, stay at the nearby Okura which has the history and larger rooms.

Stayed April 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 20, 2013 via mobile

Was recently in Tokyo on business and found this hotel to be conveniently located in Roppongi, have very attentive service, very good breakfast for about 20 US, comfortable beds and rooms while not overly luxurious perfectly adequate, even had irons and ironing boards, etc. I had to move to the intercontinental Tokyo Bay my last night as the ANA was fully booked and while the room at the Tokyo Bay was nicer - I was upgraded to a newly renovated room on the exec floor with a great view of the bay - the location was not as convenient.

Stayed April 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ANA InterContinental Tokyo

Address: 1-12-33 Akasaka, Minato, Tokyo Prefecture 107-0052, Japan
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Minato
#9 Romantic Hotel in Minato
#11 Business Hotel in Minato
#12 Luxury Hotel in Minato
#20 Family Hotel in Minato
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — ANA InterContinental Tokyo 4.5*
Number of rooms: 843
Official Description (provided by the hotel):
Location is everything in a busy city, and ANA InterContinental Tokyo has one of the best. In Ark Hills near Akasaka, Roppongi and Kasumigaseki, the hotel provides easy access to Tokyo Metro stations, government agencies and financial institutions. The Imperial Palace, Senso-ji Temple, Ginza shopping district and the Mori Art Museum are short distances away. ... more   less 
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Also Known As:
Ana Intercontinental Tokyo Hotel Minato
Intercontinental Hotel Minato
ANA InterContinental Tokyo Japan

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