Spent three nights here recently. Great location and the staff was helpful without being too "pushy". No charge for using the gym (unlike other hotels in the area). AC was actually nice and strong! Breakfast buffet which others have mentioned was average at best to me (around 3000 to 3500 yen if I remember correctly). Room service was prompt but extremely pricey (one item I ordered was the boneless fried chicken...which ended up being 4 bitesize pieces of dark meat for a price of 2000 yen I believe). Loved the bakery on the 2nd floor...I will have dreams of the rosemary and sea salt focaccia bread. There's a small grocery store and two convenient stores within 200 feet of the hotel. The limo bus from Narita comes straight here. Would come here again.