We looked at all of the luxury properties in Tokyo and were glad we chose the ANA Intercontinental. It offers a very nice balance of luxury, location and service at a price much less than some of the premium hotels in the area.
The lobby is spectacular with large glass panels with cascading water. It was a great place to relax or visit with friends. As with many Tokyo hotels, rooms were on the smaller side but modern and very comfy. We especially liked the toilet with a heated seat! We never heard noise from the hallway and our city view was very nice.
I suggest you book a rate that includes breakfast. It is one of the largest assortments I have seen, and you could choose breakfast or many lunch items as well. I especially liked the juice bar, and they always featured a different ultra-healthy juice made in their Vita-Mix. Croissants were as good as anything I've had in Paris. While available separately, the price is somehow easier to handle when mixed in with the room rate.;
Staff were friendly and tried to please. We used the services of the concierge on many occasions, and each we spoke with were helpful and made great suggestions. There is grocery store steps from the hotel which is very handy if you need snacks or beverages. The hotel does not offer any of these items onsite so it was a very handy option. In room wi-fi was very fast, although you have to sign in each day, a minor inconvenience.
There is a subway stop steps from the hotel and we mastered it pretty quickly. The concierge was also a great help in teaching us the ins and outs of using this very large and very busy system. Overall, a great choice whether visiting for business or pleasure.
A note on getting to and from the hotel: We chose to use the high speed Narita Express to get to the hotel faster,, but the decision on using this versus the airport bus depends on a personal choice. The bus is slower and may be affected by heavy traffic but goes door to door, while the train requires you to take a cab to and from Tokyo Station.