This was a great place to base ourselves whilst visiting Tokyo - the sights and attractions of Tokyo are quite spread out but this hotel is located next to a subway station so we found it very easy to get around. Taxis in Tokyo are very expensive so the proximity to transport is a big plus. The hotel itself is beautiful, with comfortable rooms and good food. The service we received was excellent. I didn't like the pillows much but they seem to be an Intercontinental standard - they are extremely soft. The hotel offers a reasonably priced airport transfer service which was helpful for us too.

I stayed for two days at the ANA Hotel in Akasaka Tokyo some time ago. It was a very nice experience. The staff were most gracious as one would expect in Japan. I loved my single room. My room was on the 21st floor and the view was magnificent. I could see Tokyo Tower from my window and this was particularly pleasing on the eyes at night time. I even had a Japanese toilet that was like sitting on Captain Kirk's seat in Star Trek. There were so many buttons on it and you could heat the seat ,etc. A new experience for me. There are many bars and restaurants in this hotel and the decor is excellent throughout the hotel. The breakfast consisted of a buffet meal and there was a wide choice from Japanese to Western food. The hotel is well situated and accessable to all public transport. I really enjoyed my stay there and will return again.

This hotel is very expensive, the rooms are quite noisy from the expressway outside and the rumbling lifts that seem to be audible from most rooms. Worst of all, I was charged >5000 Yen for a 4-minute international phonecall, and when I emailed them to complain, I still have not had a satisfactory response almost 2 weeks later.

When I booked my trip for October 2012 in 2011, I didn't realize I would be in competition for rooms against the huge IMF meeting that was occurring in Tokyo. The hotel was packed with IMF delegates while I stayed there, but I never felt rushed or ignored by the staff. Coming from the US where you receive indifferent, surly service from hotel staff, the ANA Intercontinental staff was refreshing. As a western US resident, I hardly walk (essentially drive everywhere). Walking to and from the Tameike-Sanno subway station and sightseeing wiped me out. The bamboo "Japanese Traditional Foot Massager" in the room was a godsend to soothe the aching arches. In the US, mid/upper hotels usually will sell you things like duvets, sheets, mattresses, and anything in the hotel room if you like them. Since I fell in love with the bamboo foot massager, I asked the concierge if the hotel sold it. No, they do not. But the awesome concierge directed me to the nearest TokyuHands where I could purchase something similar. Rooms are spacious by Tokyo standards. Rooms are pricey, but in line with similar properties near central Tokyo. Breakfast buffet is made to order. Menu doesn't change very much from day to day, but it beats trying to find a place to eat when your feet ache (yes, there's a lot of cheaper alternatives, but you have to walk to them, and when your feet are killing you it's just nice to be an elevator ride away from a nice meal.)