This was our first time staying at this InterContinental Hotel and our first visit to Japan. Our son chose and booked our stay, because the hotel is close to where he lives, plus he is a member of the Ambassador Club. We had a king room with 180 degree view of Tokyo Bay and the Rainbow Bridge. There are several piers within a short walking distance of the hotel and you can take dinner cruises and bay tours from several lines by day or night. Although the hotel is not centrally located it is quite accessible, because it is directly connected on the second floor to Takeshiba Station on the Yurikamome Line and a few minutes ride from Shinbashi. There is a free shuttle service from the hotel to the Hamamatsu-cho Station and easy access to the monorail that takes you to Haneda Airport in about 12 minutes. That is how we treveled. This is so much better than going to Narita Airport, which is about an hour away.
This hotel was built in 1995. It is a luxury hotel, but does not feel very luxurious. The rooms are well maintained and kept very clean. The bathroom had a separate shower and bath tub and the tub had a very large window with a perfect view of Tokyo Bay and the Bridge. The hotel provides fresh cloth slippers, sleeping shirts and robes every day. They provided two complimentary bottles of Evian water every day, which tasted horrible. The room came with a mini bar well stocked with hard and soft beverages, but I will advise you not to touch them, since they are very expensive. The hotel has a fitness center on the 8th floor, but you need a special electronic key to gain access. You must go to the front desk and sign a waiver before they will give you a key, then they will issue you a different key daily. The key will arrive every morning in the same bag with the newspaper that is placed on you door knob.
There are several restaurants at the hotel, but we only went to the Chef Live Kitchen on the 3rd floor for breakfasts and lunches. We went out to dinner every night to various well known restaurants after sightseeing trips and a visit to the Tokyo Tower. The Chef Live Kitchen Restaurant offered a buffet breakfast and lunch, but after several days of this food we opted to seek other choices elsewhere. We got tired of the heavy and expensive breakfasts and lunches and chose to go to the Mini Maruetsu Supermarket three blocks away and buy a few groceries, fruits and vegetables. We stored the groceries in the mini refrigerator and started eating healthy, the way we normally eat at home.
Everyday we would call down stairs to the Instant Service Desk and ask for our room to be clean, as we were leaving the room on our way to a sightseeing trip. They would ask how long we were going to be out of the room, since they said it takes 1.5 hours to properly clean each room and change the linens. This hotel is very comfortable, nice and quiet and the staff is very helpful polite and always smiling. Every time I would leave or enter the hotel there were three or four people in the lobby to help in anyway possible and they knew my name and room.
The one big turnoff that I found with the hotel was the charge for internet service. We stayed at the hotel twice during our visit to Japan. We first stayed for nine days and bought a 10 day plan for Y9450, then we returned after a three day tour of other cities and stayed another five days and bought a daily Y1575 plan. Given the high cost of staying at this hotel, you would expect the hotel to offer free internet as part of your hotel cost. Once we bought the internet plans, other members of our family could use the same internet connection, although they were staying in other rooms on the same floor.
Although we took taxis in front of the hotel to go to all of the locations that were far away, we found that we could walk to most places, including the Tokyo Tower and several restaurants in the area. Our son made a good choice of booking us at the InterContinental Tokyo Bay and we can recommend this hotel as a good place to stay. We plan to return next year.