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“Excellent service, excellent amenities” 4 of 5 stars
Review of The Westin Tokyo

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The Westin Tokyo
4.5 of 5 Hotel   |   1-4-1 Mita | Ebisu Garden Place, Meguro, Tokyo Prefecture 153-8580, Japan   |  
Hotel amenities
Ranked #2 of 10 hotels in Meguro
New York City, New York
Top Contributor
112 reviews 112 reviews
19 hotel reviews
Reviews in 50 cities Reviews in 50 cities
52 helpful votes 52 helpful votes
“Excellent service, excellent amenities”
4 of 5 stars Reviewed July 31, 2013

We stayed at this Westin for a few days on a short layover in Tokyo. Overall, we had a great experience at this hotel.

Pros:
-the breakfast buffet is delicious. At 3600 yen, it's a little expensive, but we had a 50% off coupon. They have excellent smoked salmon, an omelet station, and extensive
-the concierge, Mirei, gave us excellent advice about things to do in Tokyo. She speaks great English and is a fount of knowledge about the city.
-there is an easy limo bus service to and from Narita, about 3000 yen each way. We were able to make reservations the morning of.
-there is a nice, big gym, and you can use the pool at another facility (I didn't use the pool, however)
-all the staff was super friendly and helpful

Cons:
-they charge you to use the business center
-they charge you for wifi in the room
-as others have noted, it is a little far to the train, but it's a pleasant walk and mostly indoors or under covered walkways

Overall, we really enjoyed our time here and would stay here again.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, August 2, 2013
Thank you for your review and even more for your stay with us. We are delighted to hear that your visit to Tokyo was a truly enjoyable one!  Our location we hope, a respite in the center of Tokyo, is a unique attribute ‘designed’ to assist you to escape from the daily grind. Your valuable feedback of the charge of wifi and business center will be shared to our team. Thank for allowing us to contribute to your Tokyo experience. Your kind words are of the greatest encouragement to all of us. We hope to see you very soon again.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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San Francisco, CA
Top Contributor
140 reviews 140 reviews
34 hotel reviews
Reviews in 51 cities Reviews in 51 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed July 27, 2013

Overall, this is a good hotel but you certainly don't feel like you're in Japan. The design is more Versailles. Kind of like "We want to look really fancy" So, lots of gold and fancy designs. Not at all sleek or modern- felt a bit like Paris Las Vegas or something.

Speakign of which- your view could be (if you are in the front) of a fake looking palace that houses the Joel Roubechon restaurant across the street. It all adds up to a strange "fakey" feeling to the whole place

The room is a good size, which is notable for Tokyo.

Location wise- the pro's are: a mall across the street (and connected via underground) that has a department store and several places to eat. Also there is a Starbucks right there.

The con: a long walk to Ebisu train station. The good part is that it is via a system of hallways some with moving sidewalks, so it makes the walk easy to navigate and quicker.

If you are coming to Tokyo to immerse yourself in the culture and you want to feel like "wow, I'm in Japan", this is definitely NOT the place to come to.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, July 30, 2013
A heartfelt “arigatogozaimasu (“thank you” in Japanese) for your stay with us. We believe in offering the best of international standards combined with immaculate Westin Tokyo hospitality and service- attention to detail, tailored service, and effort in understanding our guests. We offer a” home away from home”. As you mentioned our design is not really Japanese style, more like European classic style. Wherever guests visit in the world, we promise the Westin style consistently. Your kind words are of the greatest encouragement to all of us. Thank you for allowing us the opportunity to serve you. We hope to see you again soon. Until then, please take care.
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Singapore, Singapore
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 17, 2013

Stayed for two nights while on business. All staff members are very courteous and also helped arrange my day trip to Mount Fuji.
Hotel rooms are large and comfortable with a big bed, nice linen and good pillows. The bathroom was also large with a shower and seperate bathtub. Complimentary toiletries and towels aplenty. The room also had an ironing board and iron which is useful as you don't have to wait for the front desk to bring one to you.
The food was nice and locally produced beer and fish is high on the menu. Room service was prompt and courteous.
The room does ahve a flat screen TV with a DVD player but a slight lack of English channels (limited to BBC News and CNN i believe). There are also no international plug sockets. although one adapter is already in the room, when most people will have two or three devices, take another adapter with you.
The only down side to it was the location. the closest station is Ebisu which is on the JR Yamanote Line (circle line to all the main stations in Tokyo). However, there is a 7 minute walk to the hotel through a covered walkway with travelators. With luggage this would not be ideal. There is the Ebisu Garden Palace right on the doorstep of the hotel which has restaurants and some drinking establishments and a post office.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, July 23, 2013
Thank you for your stay with us and for taking the time to post a review. Your kind words are of the greatest encouragement to all of us. Thank you for allowing us the opportunity to serve you. Your valuable feedback for the room facility such as TV and adaptor will be shared by our team. We would take this opportunity to review our service standard, and try to improve even harder to meet your expectations. We anxiously wait for your return for another Westin Tokyo magic, a respite in the heart of the city with personal service at its best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 16, 2013

Ok, got a room fairly cheaply. I contacted th hotel about an upgrade (and received one). I asked because I was a gold member so thought us was worth trying. I was sent a confirmation of the upgrade and price- based on what I reserved for in my first booking. When it came to check in, I received the upgrade and I also received the upgrade fee which when combined with what I had paid for my first reservation was more expensive than what I could book online for the same room on the day. When letting the check in staff know this it didn't seem to make a difference or register for that matter. And since I was paying not my company, I told them to cancel the upgrade. I could live without being on the executive floor. A little disappointed with the process and double information from the hotel, but lets just put that down to being their second language.

The room: we stayed in one of the normal rooms. The interior is heavily influenced by classic European flavors, which can give the room a feeling of being old and outdated. It is but you can also see the effort in the room. The room is large, the bathroom is classical with a lot of marble, there is matching writing desk, makeup mirror, chest if draws, bed end chair and lounge sofa. Despite all these items the room does not in any way feel squashed. In fact, in size alone, its probably the biggest hotel room I have stayed in for this hotel chain in Japan. The interior is not my preferred cup of tea but it is still nice.

The view is inhibited by an apartment block next door and gives a feeling of lost privacy but for the price we paid I can't really complain. I think the Westin in Tokyo is regarded as a category 6 SPG hotel. I personally would not say it is any higher than a level 5 but probably more like a 4.

The prices for food and services within the hotel are mind boggingly expensive and should be avoided at all costs unless money is no issue and $40 for a standard burger and nearly $20 for a chocolate smoothie is normal for you. One little thing I noticed, they have a carry bag in the closet that, whilst is a nice touch was also offered at the Westin in Sendai. However there, they also offered a larger bag as well and with a wife in toe was very useful as an additional carry bag to carry all the junk she bought (I mean that in the nicest possible way).

Would I recommend this hotel? Yes.
Would it be a MUST stay hotel? No.
Location? Fairly good, a little walk from the train staton but certainly not strenuous even with suitcases in toe.

Getting there from the airport: you can take the bus shuttle but I prefer to take the train, much more comfortable and reliable. It will cost more but I think it is worth it.

Room Tip: Don't get one that faces the apartment block next door, the higher the floor- the better!!!
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, July 23, 2013
Thank you for choosing to stay with the Westin Tokyo. We feel privileged to have been able to serve you. Thank you for taking much of your valuable time to post a review.
Your valuable feedback for the pricing of our room rate will be shared by our team. The upgrade offer via email is very flexible rate which can be fit to any plan, but as you mentioned that we also offer the valued and special room plan in the limited time. So, there are many kinds of offers that the guests can select which is the best rate (not only the cheapest) to fit their trip. We truly hope you to come back to us again, and like to take another opportunity to fulfill your needs and exceed your expectation.
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Vancouver, Canada
Senior Contributor
44 reviews 44 reviews
32 hotel reviews
Reviews in 29 cities Reviews in 29 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 14, 2013

The lobby and the room of this hotel are traditional and elegant. The hotel is in a relatively quiet neighbourhood. I find this to be a respite after a day (or night) spent in the busier parts of town. It is a 10 minute walk away from the JR and then a further 5 minute walk (parts of the walk aided by a motorized walkway) the subway line. It's only one or two stations away from Roppongi and Shibuya. Although you can take the JR line from Narita, it's probably more convenient just to take the limousine bus.

The hotel is part of the Ebisu Garden Place, which has a department store, Starbucks, Baskin-Robbins, health club (which some hotel guests have privilege to use), restaurants, offices, condos etc. There is a Joel Robuchon restaurant and bakery nearby. The hotel's eateries seem overpriced. For breakfast we ate at the St Germain bakery just across the street from the JR station. Coffee and a piece of pastry will set you back $5. You can also have dinner on the 35th floor of the highrise building. There are several restaurants here with expansive views of the city. Ebisu Garden Place also has a decent photography museum and a beer museum.

The hotel room itself is big by any standards, esp. Tokyo. The bathroom has the standard Westin toiletries. Staff are attentive and courteous. We've a nice view of the city outside our window. You've to pay for wifi but it is reliable.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, July 16, 2013
Thank you for your review and even more for your visit. We are delighted to hear you were able to feel renewed and relaxed at our Sky lounge The Compass Rose and your visit to Tokyo was a truly enjoyable one! Our location, Ebisu is quite a gem. As you’ve mentioned, even though Yebisu area is quiet, the many hidden discoveries here and there are popular to the local community as well. We boast true Westin professionalism and personal attentiveness to our guests! We only hope for your return in the not so distant future, until then please take care and stay well.
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Edmonton, Canada
Top Contributor
109 reviews 109 reviews
18 hotel reviews
Reviews in 39 cities Reviews in 39 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 14, 2013

Well placed in Tokyo, this station has access to the JR and Hibiya train lines. Narita limosine bus stops here and of course taxis are always waiting. There is also good signage to direct you from the train station. All staff speak English well. A classy lobby, impeccable hallways and rooms. Shibuya district is only one stop away. The concierge staff was helpful with all questions. A bit strange that wifi (although all around Japan) was an add on fee at the hotel. Otherwise you exceeded our expectations

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, July 16, 2013
Thank you for your stay with us and for taking the time to post a review. Your kind words are of the greatest encouragement to all of us. Thank you for allowing us the opportunity to serve you. Your valuable feedback for the fee for wifi in the hotel will be shared by our team. We would take this opportunity to review our service standard, and try to improve even harder to meet your expectations. We anxiously wait for your return for another Westin Tokyo magic, a respite in the heart of the city with personal service at its best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlow, United Kingdom
Top Contributor
155 reviews 155 reviews
53 hotel reviews
Reviews in 44 cities Reviews in 44 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed July 12, 2013 via mobile

First time in this hotel, conveniently located in Ebisu area. Staff polite and efficient, rooms a little tired but clean and well equipped, very impressive lobby and great bar. Japanese hotels are typically expensive and this is no exception, nevertheless, highly recommended.

Stayed July 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, July 15, 2013
Thank you for staying with us at The Westin Tokyo and for taking the time to review us. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms. It is our utmost joy in providing an experience, extraordinary; excellence that is consistent, and ensuring that each guest’s stay is bespoke. Thank you for allowing us to contribute to your Tokyo Experience. We hope to welcome you back very soon. Until then, please take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Tokyo

Address: 1-4-1 Mita | Ebisu Garden Place, Meguro, Tokyo Prefecture 153-8580, Japan
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Meguro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #2 of 10 hotels in Meguro
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Westin Tokyo 4.5*
Official Description (provided by the hotel):
The epitome of immaculate Japanese service, we tailor each guest's stay with personal, instinctive, and heartfelt hospitality. Enjoy the quietness in an upscale neighborhood of central Tokyo while staying close to the heart of actions happening at popular downtown sites. ... more   less 
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Also Known As:
The Westin Tokyo Hotel Meguro
Westin Hotel Tokyo
Westin Hotel Meguro
Westin Tokyo
Meguro Westin
The Westin Tokyo Meguro

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