I recently stayed at the Westin Tokyo for 5 consecutive nights, and then for 1 more final night before flying out of Narita and I must say I loved everything about the hotel. I considered staying here a couple years ago on a prior trip but was scared away by some friends who told me it's in a boring/quiet area, away from anything touristy and fun. That's not entirely accurate, and the location was one of the things I ended up enjoying the most. Yes, it's outside any bustling tourist areas like Shibuya or Shinjuku, but that's actually a POSITIVE thing in my opinion, and it's so ridiculously easy to get anywhere in Japan via transit that the location shouldn't even garner a second thought.
As others have noted it's at the far end of a plaza/mall which, initially, seemed to me pretty desolate and lackluster. Upon arriving from Shinagawa Station we walked above ground, and by that route you only see a few quiet shops, especially at night. However like most everything in Tokyo there are several sprawling underground levels to the plaza so there really are quite a number of stores, and it's a pleasantly quiet experience compared to the malls and plazas adjoined to most of the major train and subway stations. Note that it's also possible to stay completely inside on the journey from Shinagawa Station to the hotel; just turn right and descend the escalator at the end of the "skywalk" instead of crossing the street. That will take you to a lower level of the plaza which has an entrance to the basement level of the hotel - very handy for rainy days. Note also the walk is pretty far whichever route you take - the hotel website says 7 minutes but that's optimistic even for a fast walker like me. It's closer to 10-15 minutes, which isn't a problem for everyone but should be a consideration for anyone who is perhaps older and not as mobile as they'd like to be.
The hotel itself was great, the staff was friendly, rooms were spacious and comfortable, A/C worked well (yes, I'm the type who runs the A/C in winter!), and most notable it's exceptionally quiet. I'm pretty sure the hotel was completely booked most of the nights we stayed and I never heard a single sound from any of the neighboring rooms, nor from traffic in the hall.
I ate at the restaurant only once and it was mediocre (the lobby "deli restaurant"), and we also had lounge access which was just OK for breakfast, but not outstanding. I booked a room with lounge access because that was the only room available, but despite the relatively few food offerings I probably would book again. It's nice to have a place to chill out at the end of the day to use wifi, have a complimentary few glasses of wine, etc.
Overall I really enjoyed my stay and would absolutely recommend and stay again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your review and even more for your stay with us. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms and your visit to Tokyo was a truly enjoyable one! Our location, Ebisu is quite a gem. As you’ve mentioned, even though Ebisu area is quiet, the many hidden discoveries here and there are popular to the local community as well. We boast true Westin professionalism and personal attentiveness to our guests! We only hope for your return in the not so distant future, until then please take and stay well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.