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“Such a nice hotel - little pricey but worth it.” 5 of 5 stars
Review of The Westin Tokyo

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The Westin Tokyo
4.5 of 5 Hotel   |   1-4-1 Mita | Ebisu Garden Place, Meguro 153-8580, Tokyo Prefecture   |  
Hotel amenities
Ranked #1 of 11 Hotels / Ryokan in Meguro
Shanghai
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Such a nice hotel - little pricey but worth it.”
5 of 5 stars Reviewed December 20, 2012

I started here in late November. The hotel itself is in a good location, not too far from the station. It is located close to many shops and places to eat. The rooms were of a good size and i really liked the green options they had to save the environment. Nice to see them taking it serious and rewarding customers for helping them save.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuko K, Digital Marketing coordinator at The Westin Tokyo, responded to this review, December 28, 2012
Thank you for staying with us at The Westin Tokyo and for taking the time to review us. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms. It is our utmost joy in providing an experience, extraordinary; excellence that is consistent, and ensuring that each guest’s stay is bespoke. In addition, thank you for your understanding and show your respect to our green program. We hope to welcome you back very soon. Until then, please take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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977 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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Singapore, Singapore
Top Contributor
109 reviews 109 reviews
30 hotel reviews
Reviews in 27 cities Reviews in 27 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed December 16, 2012

This hotel in Ebisu is somewhat away from the centre of Tokyo but the neighborhood is very pleasant and it is across the road from the Yebisu Garden Place complex, built on the old Sapporo Brewery site (NB. Ebisu the area is named after Yebisu beer and not vice versa). This complex houses a Mitsukoshi department store, the Sapporo Beer museum, several other shops and a selection of cafes and restaurants. Ebisu station on the Yamanote line (the overground loop line around Tokyo) and also on the Hibiya subway line is within walking distance if you find the travelator from YGP. The hotel itself is smart and comfortable though not quite luxurious as you would expect from a Westin and the service is very good, as you would expect in Japan.

Room Tip: Some rooms have a view of Mt Fuji.
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, February 18, 2013
Thank you for your review and even more for your stay with us. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms and your visit to Tokyo was a truly enjoyable one! Our location, Ebisu is quite a gem. As you’ve mentioned, even though Yebisu area is quiet, the many hidden discoveries here and there are popular to the local community as well. We boast true Westin professionalism and personal attentiveness to our guests! We only hope for your return in the not so distant future, until then please take and stay well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
51 reviews 51 reviews
44 hotel reviews
Reviews in 34 cities Reviews in 34 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed December 12, 2012

I have stayed at the Westin twice, both times on business for a few days each. I enjoyed the stay both times. Staff are freindly and all seen to speak English, the hotel has a spacious upmarket feel in all common areas.

Rooms are surprisingly spacious for Tokyo and well equipped including a large Bathroom. All in all I found nothing to dislike about the Westin and would happily recommend it.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Tokyo, Digital Marketing coordinator at The Westin Tokyo, responded to this review, February 18, 2013
Thank you for your stay with us and for taking the time to post a review. Your kind words are of the greatest encouragement to all of us. Thank you for allowing us the opportunity to serve you. We hope to see you again soon. Until then, please take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Qualicum Beach, Canada
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 10, 2012

If you want a hotel in the "heart" of activity then this hotel is not for you. While easily accessible on from the Ebisu station (or Meguro for that matter), what I like best about this hotel is that it is in a gentle setting; a breath of fresh air in this vibrant city. I have stayed here 8 or 10 times, most recently in November 2012 and always enjoy my stay. The rooms are immaculately clean (and you can open the window to feel the outside and enjoy fresh air while sleeping.
The food is very good but there are many excellent restaurants in the local area as well.
The fitness center is small but meets basic needs.
As in all Japanese hotels I have been in the staff is very helpful and considerate.
Happy hour in the Club Lounge is nice but a little repetitive.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, February 18, 2013
Thank you for your stay with us and for taking the time to post a review. We are thankful of your kind patronage to the Westin Tokyo and also for the encouragement we find in your gracious review. Important, yes, you are to us and we only find it our joy to ensure you of a delightful stay! We look forward to your return. Until then, please take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 1, 2012

An excellent hotel, one of the best I've seen in the Westin chain globally. truly world class service, very good club lounge. The dinner buffet was lacking in selection, so I'd skip it. Minor point, but the rooms dont have energy efficient lighting-they have outdated 100w incandescent bulbs.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuko K, Digital marketing coordinator at The Westin Tokyo, responded to this review, December 5, 2012
A heartfelt “arigatogozaimasu (“thank you” in Japanese) for your stay with us and for your words of great encouragement. We believe in offering the best of international standards combined with immaculate Westin Tokyo hospitality and service- attention to detail, tailored service, and effort in understanding our guests. Our location we hope, a respite in the center of Tokyo, is a unique attribute ‘designed’ to assist you to escape from the daily grind. Thank for allowing us to contribute to your Tokyo experience. We hope to see you very soon again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, CA
Top Contributor
55 reviews 55 reviews
49 hotel reviews
Reviews in 27 cities Reviews in 27 cities
146 helpful votes 146 helpful votes
5 of 5 stars Reviewed November 29, 2012

I recently stayed at the Westin Tokyo for 5 consecutive nights, and then for 1 more final night before flying out of Narita and I must say I loved everything about the hotel. I considered staying here a couple years ago on a prior trip but was scared away by some friends who told me it's in a boring/quiet area, away from anything touristy and fun. That's not entirely accurate, and the location was one of the things I ended up enjoying the most. Yes, it's outside any bustling tourist areas like Shibuya or Shinjuku, but that's actually a POSITIVE thing in my opinion, and it's so ridiculously easy to get anywhere in Japan via transit that the location shouldn't even garner a second thought.

As others have noted it's at the far end of a plaza/mall which, initially, seemed to me pretty desolate and lackluster. Upon arriving from Shinagawa Station we walked above ground, and by that route you only see a few quiet shops, especially at night. However like most everything in Tokyo there are several sprawling underground levels to the plaza so there really are quite a number of stores, and it's a pleasantly quiet experience compared to the malls and plazas adjoined to most of the major train and subway stations. Note that it's also possible to stay completely inside on the journey from Shinagawa Station to the hotel; just turn right and descend the escalator at the end of the "skywalk" instead of crossing the street. That will take you to a lower level of the plaza which has an entrance to the basement level of the hotel - very handy for rainy days. Note also the walk is pretty far whichever route you take - the hotel website says 7 minutes but that's optimistic even for a fast walker like me. It's closer to 10-15 minutes, which isn't a problem for everyone but should be a consideration for anyone who is perhaps older and not as mobile as they'd like to be.

The hotel itself was great, the staff was friendly, rooms were spacious and comfortable, A/C worked well (yes, I'm the type who runs the A/C in winter!), and most notable it's exceptionally quiet. I'm pretty sure the hotel was completely booked most of the nights we stayed and I never heard a single sound from any of the neighboring rooms, nor from traffic in the hall.

I ate at the restaurant only once and it was mediocre (the lobby "deli restaurant"), and we also had lounge access which was just OK for breakfast, but not outstanding. I booked a room with lounge access because that was the only room available, but despite the relatively few food offerings I probably would book again. It's nice to have a place to chill out at the end of the day to use wifi, have a complimentary few glasses of wine, etc.

Overall I really enjoyed my stay and would absolutely recommend and stay again.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuko K, Digital Marketing coordinator at The Westin Tokyo, responded to this review, December 5, 2012
Thank you for your review and even more for your stay with us. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms and your visit to Tokyo was a truly enjoyable one! Our location, Ebisu is quite a gem. As you’ve mentioned, even though Ebisu area is quiet, the many hidden discoveries here and there are popular to the local community as well. We boast true Westin professionalism and personal attentiveness to our guests! We only hope for your return in the not so distant future, until then please take and stay well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 28, 2012

We stayed at the Westin for five nights and were pleased throughout. Service was friendly and efficient. The concierge even brought in her sd card when we found that we could not easily find one for our camera. The rrom was large and we had a view each morning of Mt. Fuji.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, February 6, 2013
Thank you for your kind patronage to the Westin Tokyo and for taking the time to post a review. Your kind words and strong vote of confidence for the Westin Tokyo has given us great encouragement and yearning to do more. It is our utmost joy in providing an experience, extraordinary; excellence that is consistent, and ensuring that each guest’s stay is bespoke. Thank you for allowing us to contribute to your Tokyo Experience. We hope to welcome you back very soon. Until then, please take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Tokyo

Address: 1-4-1 Mita | Ebisu Garden Place, Meguro 153-8580, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Meguro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels / Ryokan in Meguro
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Westin Tokyo 4.5*
Number of rooms: 438
Official Description (provided by the hotel):
The epitome of immaculate Japanese service, we tailor each guest's stay with personal, instinctive, and heartfelt hospitality. Enjoy the quietness in an upscale neighborhood of central Tokyo while staying close to the heart of actions happening at popular downtown sites. ... more   less 
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Also Known As:
The Westin Tokyo Hotel Meguro
Westin Hotel Tokyo
Westin Hotel Meguro
Westin Tokyo
Meguro Westin
The Westin Tokyo Meguro

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