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“Good and bad points” 3 of 5 stars
Review of The Westin Tokyo

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The Westin Tokyo
4.5 of 5 Hotel   |   1-4-1 Mita | Ebisu Garden Place, Meguro, Tokyo Prefecture 153-8580, Japan   |  
Hotel amenities
Ranked #1 of 11 Hotels / Ryokan in Meguro
London
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
“Good and bad points”
3 of 5 stars Reviewed May 17, 2012

Nothing to write home about its what i would expect from a hotel of its stanard, Good sized room nice bathroom with bath and walkin shower.
down sides not many english language channels on the TV and also no free wifi

Overall the stay was ok but not sure i would stay there if i was the one paying (Business trip)

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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921 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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NJ
Top Contributor
50 reviews 50 reviews
43 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed May 9, 2012

Just another very average-nothing special-overpriced older Westin in a large city. For a three-night SPG award stay, we were pre-upgraded to probably the best possible non-suite room, the view facing corner room on the floor of the executive lounge. Yes, the rooms are larger than many of the new modern hotels and it seems the hotel has been maintained well though the bathroom definitely had the 1980s/ early 90s decor. The breakfast buffet (way subpar when compared to the Taipei Le Meridien where we stopped next) and executive lounge offerings (way subpar when contrasted with the Seoul Westin Chosun that we came from) were nothing to rave about; with lots of dining options a short walk away, we did not try any other F&B outlets on property. The staffs were accommodating and polite. The SPG Platinum amenity we selected was a novelty item, a mini, USB-plug-in keyboard vacuum.

  • Stayed December 2011, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Warsaw, Poland
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed May 6, 2012

Stayed five days during private trip to Tokyo. Never before been to Tokyo and therefore didn’t know what to expect from location, now I can say that Ebisu and nearby Daikanyama are very cool areas for both shopping and having drinks in the evening. Not so crowded and loud as overrated Roppongi and Ginza but with great restaurants, bars and some serious shopping (specially Daikanyama).
Now back to the hotel. It is old Europe style of hotel with perfect service and food. I noticed few comments on style of the hotel, many of Westin hotels are more conservative style hotels but this type in addition is very popular in Japan as everything coming from Europe and USA. Rooms are very specious for Japanese standards, clean and for sure not outdated. I have been on 11th, non smoking floor, and room was spotless, really nothing to say negative. I stayed in many modern, new and progressive hotels that needed refurbishment only few years after opening. On top of room price they include a lot of taxes incl 10% service charge which increase overall price (wasn’t aware of that). Concierge Masako was very helpful with very good reco for sushi bar, one of nicest concierge I encountered around world. I was there during golden week and both lobby bar and breakfast were overcrowded, you have to apply for waiting list for lobby bar in the afternoon, obviously very popular, not sure is it always like that or just due to holidays. Traditionally you pay for internet and there is no discount for more days which is only thing I regret, wireless in the lobby is for free though.
Both metro and JR stations are 10 min from the hotel and you can use moving escalators to speed your walking, good thing is that from the hotel you go directly via underground passage to the station, very usefully if it is raining which I experienced.
Yebisu garden place in front of the hotel is nice combination of shopping and some restaurants incl few breakfast options as Westin breakfast if you don’t have it in your rate is more then 30 EUR.
I used limousine bus from airport to the hotel and it took hour and half to get to the hotel. Found it very convenient as transfer to and from airport. I took return ticket where you get 2 days metro pass (pls note that in Tokyo you have two metro operators, one is private with four lines and this pass is not valid for private one).
Overall very good experience and would stay there again.

  • Stayed May 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami
Top Contributor
357 reviews 357 reviews
64 hotel reviews
Reviews in 101 cities Reviews in 101 cities
229 helpful votes 229 helpful votes
5 of 5 stars Reviewed April 30, 2012

We had never been to Tokyo before so took a stab at this hotel by using our SPG points for free nights. We knew nothing about the neighborhood so let me start from scratch. If you are staying here, fly into Haneda which is only a 30 minute taxi ride away ($USD 90) but still much easier than getting to the hotel from Narita which is 2 hours + drive away. The hotel is gorgeous, we loved the marble and the columns and it feels very European. The check in staff and the concierge staff were some of the best we encountered on our three week Asian tour. The room was lovely and we had a great view of the Tokyo Tower out of the window. Room service on our final day was fantastic; a young man delivered a club sandwich and fries to my room;, took off his shoes before entering the room, bowed, brought in the food, bowed, went to the door, turned around, bowed again and then put his shoes on and left! The service and courteousness of all the Japanese people we encountered in Tokyo helped us to fall in love with the city. The room had a great shower, and a heated toilet seat with built in bidet which is intimidating at first but once you use it, you will love it! After the primitive holes in the ground we encountered in China, all the toilets in Tokyo were amazing! The hotel is right across the street from a mall with nice restaurants and a Starbucks, great for breakfast as the hotel breakfast is very expensive. The train station is right there and you have access to both the JR and the subway so convenient, and so easy to use. It's close to Rappongi (one stop on the train away) for night life and on the same line as the Ginza district which is great especially at night. The only negative is that the downstairs bar permitted smoking, which meant we did not use it. Highly recommended!

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuko K, Yuko Kikuchi, E-commerce coordinator, Marketing The Westin Tokyo at The Westin Tokyo, responded to this review, May 7, 2012
Thank you for your stay with us and for taking much of your valuable time to review us.
We are happy to hear of your delightful stay with us. We take pride in our immaculate Japanese hospitality, catering to our guests with genuine personal care. Do take care and hurry back, we anxiously await for your next arrival.
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Perth
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 28, 2012

I recently stayed at the Westin Tokyo as a solo female guest and loved every minute of it. In total I stayed for 7 nights and after spending each day walking around Tokyo it was always a delight to come 'home' to the Westin. The staff were friendly and helpful and in particular the house-keeping staff serviced my room beautifully. If you are a woman staying at the Westin on your own make a note to ask about the 'women only' floor on level five. It was lovely and quiet and security was never an issue. I often relaxed in the lobby and took advantage of the free wi-fi - the lobby staff always made me feel welcome to lounge around at my own will. The location is excellent, within easy walking distance to Ebisu station. I often went to the fantastic food hall in the Mitsukoshi department store across the road from the hotel - the takeaway salads are the best I have had in a long time. The supermarket is also very well stocked for those familiar items you want to take back to your hotel room. Mitsukoshi itself was a great place to purchase quality gifts to take home. There is also a great wine shop called Wine and Party - worth a visit. I am already missing Tokyo and plan on visiting again - I will certainly be staying at the Westin Tokyo.

Room Tip: Level 5 is a 'women's only' floor - for many women travelling on their own this is very...
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  • Stayed April 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 36 cities Reviews in 36 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed April 24, 2012 via mobile

The hotel is beautiful, and the personnel is top notch. However, I fail to comprehend its price.

During a recent stay, I stayed at The Westin instead of Sheraton Miyako. Having to visit our subsidiary nearby in tow with my daughter, it was more convenient.

The hotel has been around for about 20 years, and it shows. They do a good job of keeping it up, but areas such as the guest room bathroom is showing its age. (pink tiles anyone?)

The immediate area is a nice break away from the tight spaces typically found in Tokyo, but the access to Garden Place takes you ten minutes from Ebisu station via moving side walk

Overall, the stay was above average, but I can't recommend it at over $400/night. From now on, I'll be staying at Sheraton, which is only about 1/2 mile away.

Stayed April 2012
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Alexandria, Virginia
Senior Contributor
49 reviews 49 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed April 23, 2012

We stayed at the Westin Tokyo for two nights on a short trip to Tokyo. After staying at the Sheraton on our last trip, which we found to be merely adequate with a poor location, we decided we would give the Westin a try. Although we found the Westin expensive at 26,000 yen, it was still cheaper than the Hilton Tokyo.

As a SPG Platinum member, we were upgraded to the executive floor (unfortunately no suites were available) and provided access to the executive lounge. Our room was larger than expected and featured a superb view of the city. The accommodations were pleasant, bed was comfortable and housekeeping staff did a wonderful job.

The executive lounge was very good, but not great. The evening drinks and appetizers ran from 5:30 - 7:30 pm and featured wine, beer, and cocktails plus some appetizers. I found the appetizers to be somewhat disappointing considering the fact that I've stayed at other hotels in Japan where the lounge will rotate the food options, but they don't seem to here. The smoked salmon was very good and the soups (I really enjoyed the pumpkin soup) were excellent. They also featured a selection of cheeses, salad, and small plates of shrimp. It was nice that you could serve yourself beer, wine or mixed drinks (some lounges require you to order it from the servers) and although the selections were limited, I never had an issue with them running out of anything. The staff in the lounge was also very friendly and helpful. Finally, the breakfast was also very good featuring delicious fruit (the melon was outstanding) a few hot items, cereal, and a selection of pastries. They have an excellent coffee machine that brews a strong cup of coffee. I must add that the lounge is rather large and I never had a problem finding a seat.

Aside from the lounge we spent a bit of time in the bar downstairs, which is an awesome vintage, 1950's style bar with high ceilings and vintage furniture. Just a lovely space, and one where you can relax in for hours. I also stopped in at their cigar room (yes they do have one!) which features an expansive selection of cigars, almost all cuban, with surprisingly reasonable prices for Tokyo. The staff there was also very friendly and there are a few chairs inside where you can enjoy your cigar and order cocktails if you with.

The only negatives of my experience were at the concierege desk. On several occasions I was told incorrect information and/or steered to a decision that was not the best one to make. First, we wanted to have lunch at Joel Robuchon's restaurant La Table across the street. I did not bring a jacket on the trip, but we knew the restaurant was the casual version, so we asked the concierge if it was formal dress. She stated, "yes, La Table is a formal French restaurant and you must wear a jacket." After hearing this we decided against going there. However, just to check we stopped in at the restaurant itself and the hostess said the restaurant was casual and we did not need a jacket. On another occasion, we asked the staff how to get to the Hilton Tokyo using the train. The concierge said that taking the train was not recommended and we would have to take the Yamanote Line and get off at the Shinjuku stop and walk over 20 min though huge crowds to get to the hotel. In stead we ended up taking a 3,000 yen taxi, which we preferred not to do. What she didn't tell us was that you can take the Tokyo Metro Line with one connection that takes you to Nishi-Shinjuku and the station is actually connected to the Hilton! We were very displeased by not being told this information.

I must add that we spoke to a different person a day earlier, who was much more knowledgeable and gave us some great restaurant recommendations in the Ebisu area. We tried both of her rame restaurant recommendations (Kohmen and Ippudo) and both were fantastic.

In any case, we had a very comfortable stay at the hotel, but we were very displeased by the information received at the concierge desk.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuko K, Yuko Kikuchi E-commerce coordinator, Marketing The Westin Tokyo at The Westin Tokyo, responded to this review, May 7, 2012
Thank you for your stay with us and for taking much of your valuable time to post a review.
We sincerely apologize for the inconveniences caused with a few of our services, which on the contrary, should have only been but helpful. We are thankful of your candid review and take to heart of your thoughts for improvement. We truly hope we will be given another chance to regain your confidence with a true Westin Tokyo experience. Please take care and we hope to serve you again soon.
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Additional Information about The Westin Tokyo

Address: 1-4-1 Mita | Ebisu Garden Place, Meguro, Tokyo Prefecture 153-8580, Japan
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Meguro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels / Ryokan in Meguro
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Westin Tokyo 4.5*
Number of rooms: 438
Official Description (provided by the hotel):
The epitome of immaculate Japanese service, we tailor each guest's stay with personal, instinctive, and heartfelt hospitality. Enjoy the quietness in an upscale neighborhood of central Tokyo while staying close to the heart of actions happening at popular downtown sites. ... more   less 
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Also Known As:
The Westin Tokyo Hotel Meguro
Westin Hotel Tokyo
Westin Hotel Meguro
Westin Tokyo
Meguro Westin
The Westin Tokyo Meguro

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