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“Pampered stay in beautiful setting” 5 of 5 stars
Review of Mandarin Oriental, Tokyo

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Mandarin Oriental, Tokyo
5.0 of 5 Hotel   |   2-1-1 Nihonbashi Muromachi, Chuo 103-8328, Tokyo Prefecture (Ginza / Tokyo Nihonbashi)   |  
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Ranked #1 of 81 Hotels / Ryokan in Chuo
Seattle, Washington
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Pampered stay in beautiful setting”
5 of 5 stars Reviewed July 17, 2013

Everything about this hotel is luxurious and of extemely high quality - the service, the rooms, the amenities, the buffet breakfast, the lobby area with its incredible views. Although this is a fancy hotel - the staff were extremely friendly to my young children and the concierge was very helpful in planning our sightseeing. Our family of four had connecting rooms (a deluxe and corner) on the 27th floor facing east/southeast, staying for a week at the end of June. I preferred the deluxe room with floor to ceiling windows, which was more spacious and had a better view, than the corner room with windows on two sides, which was more expensive. The corner room did have an amazing view from the bathroom though. We had jet lag coming from the US and spent hours in our hotel room waiting for morning to arrive - made better because of the luxurious and extremely comfortable surroundings. We should have gotten the bed and breakfast package since we were always up so early. Staying in this location means a lot of walking - although Mitsukoshimae subway station is downstairs and Tokyo station is nearby, we ended up using cabs a lot because the distances were sometimes too much for tired kids. The Nihonbashi area is not compact as the area we stayed in Shinjuku later in the trip. The hotel is on a convenient subway line (Ginza) for the traditional tourist spots.

Room Tip: Families should contact the hotel directly to book connecting rooms.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,045 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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English first
San Francisco, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 15, 2013

From the valet to the concierge to the bar, everyone is amazingly wonderful.
I loved this hotel and absolutely would stay here again.
The view is beautiful, the breakfast is outstanding, the rooms are amazing but again, the staff make your stay just absolutely wonderful and make you feel both appreciated and warmly welcome.
I will absolutely stay here again and would gladly tell anyone else to stay here as well.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 13, 2013

My partner and I stayed four days in the Mandarin Oriental, and everything was absolutely perfect. The staff were polite and helpful. The rooms are fantastic, with everything you could possibly need. We especially found the concierge to be great, who had maps and information for everything we asked about. This hotel isn't cheap, but you definitely get what you pay for. Perfect for business trips, and holidays alike. This stay has put Mandarin Oriental top of the list for me!

Room Tip: All rooms have great views of Tokyo
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 13, 2013

We stayed here as a family during a 10 day city stay. Right in the Center with views all over town. Imperial garden and sky tower. The 36. Floor is under the lobby which has an amazing view. Suites are good, modern and amenities are there a lot. The restaurant overlooking Tokyo is very good, forgot the name. If you go outside the hotel you have shops close by. The only thing missing was the pool, which with kids has to be. We really thought there is one. :(

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei, Taiwan
Top Contributor
84 reviews 84 reviews
29 hotel reviews
Reviews in 37 cities Reviews in 37 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed July 1, 2013

After many trips to Tokyo and experiencing many hotels, my third stay at the Mandarin Oriental Tokyo confirms that it is still the best. Service, location, food, amenities -- all superlative! Here are some of the things I think are great:
Pillows -- so comfy that I actually went to the hotel store and bought four to have shipped home. The only problem is that they are an irregular size, so you have to buy the pillow cases, too. But so worth it!
Shower -- normally you have a choice between hand held shower, wall shower and rain shower -- but at the MO you can have two at the same time. A bit extravagant, but so luxurious.]
Bar -- the young ladies at the bar can make some of the best drinks -- particularly the mojitos. A must try!
Mitsukoshi -- just a block away (and accessible underground from MO) is the flagship and original Mitsukoshi. The 7th floor has traditional artisans demonstrating their crafts -- broom making, bamboo goods, wooden housewares, glass making, fans, etc. Not only educational but great for shopping!
MO is pricey, but worth the splurge!

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newton, Massachusetts
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
63 helpful votes 63 helpful votes
1 of 5 stars Reviewed June 29, 2013

If you want to be nickel and dimed....come here. The place is a total rip off!!!!! The wi fi is 50.00 usd for 3 days which i think is disgusting. If you enjoy tea which is usually compliemntary prepare to pay 9.00 a bag from your in room mini bar. I think for this level of hotel it should not feel like a motel 6 where every extra is a huge cost. We were also kept up from 1am to 3 am by a wedding party above us. Beware the rooms have hardwood floors so if by change you are as unfortuante as we were to have a heavy footed wedding party you will be very tired the next day. Checked in and out in less than 24 hours as the park hyatt is wonderful we have stayed there twice before and never felt so abused. The staff upon check in was snarky and rude when I asked what were the options for the view choices. We loved the Four Seasons and The park Hyatt sad to sad the Mandarin needs to just be better to compete with the other top hotels or more guests will be checking out just like us. I also plan to email or contact corporate for a refund.

Room Tip: Go to the park Hyatt or four seasons.
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  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOTYO, 営業ディレクター at Mandarin Oriental, Tokyo, responded to this review, July 2, 2013
Dear Valued Guest,

Thank you very much for your recent stay at Mandarin Oriental, Tokyo and for taking the time to share your comments with us.

It is with great concern that we learned about your unpleasant experience. Please allow us to extend our deepest apologies for the inconvenience you experienced.

We would appreciate your kind understanding for the Internet access charge in order to offer our guests a high-quality Internet access service with performance and security, and please allow us to apologize for the lack of information since we offer complimentary tea bags and coffee as part of the amenities.

Please rest assured that your feedback has been shared with the appropriate department heads for their review. We assure you that we will continue to strive to provide better service and enhance the overall experience of the hotel. However, in order for us to appropriately follow up on the specific areas of concern, we would appreciate it if, should you wish to discuss your experience further, to please contact us directly.

We hope that you will allow us the opportunity to welcome you back so we may showcase the kind of hospitality for which Mandarin Oriental, Tokyo has become renowned.

Kind regards,

Manabu Kusui
Executive Assistant Manager
Mandarin Oriental, Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 27, 2013 via mobile

We can't imagine why anyone would choose to stay at another hotel in Tokyo. Great location right by the metro and near everything, wonderful facility, consistently excellent service, a great concierge team, reasonable restaurants ... Our favorite.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Tokyo

Address: 2-1-1 Nihonbashi Muromachi, Chuo 103-8328, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chuo > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Chuo
#1 Business Hotel in Chuo
#1 Romantic Hotel in Chuo
#1 Luxury Hotel in Chuo
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Tokyo 5*
Number of rooms: 178
Official Description (provided by the hotel):
Mandarin Oriental, Tokyo's visionary design and award-winning service has been recognised as the epitome of sophisticated luxury in the city. Superbly located in the prestigious financial district within the historical and cultural centre of Tokyo, the first Mandarin Oriental Hotel Group property in Japan embodies the best of contemporary and time-honoured architectural splendour. The hotel features 178 luxuriously appointed guest rooms and suites, ten restaurants and bars and an award-winning spa situated within the soaring, Cesar Pelli-designed Nihonbashi Mitsui Tower. The site offers spectacular views of the city skyline while providing access to stately banquet and conference facilities within the adjacent Mitsui Main Building, a Japanese cultural-heritage property. ... more   less 
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Also Known As:
Mandarin Oriental, Tokyo Hotel Chuo
Mandarin Oriental Hotel Tokyo
Mandarin Oriental Chuo
Mandarin Tokyo
Chuo Mandarin Oriental
Mandarin Oriental, Tokyo Japan

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