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“extraordinary” 5 of 5 stars
Review of Mandarin Oriental, Tokyo

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Mandarin Oriental, Tokyo
5.0 of 5 Hotel   |   2-1-1 Nihonbashi Muromachi, Chuo, Tokyo Prefecture 103-8328, Japan   |  
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Ranked #1 of 76 hotels in Chuo
New York City, New York
Top Contributor
89 reviews 89 reviews
45 hotel reviews
Reviews in 50 cities Reviews in 50 cities
61 helpful votes 61 helpful votes
“extraordinary”
5 of 5 stars Reviewed May 15, 2013

One of the most amazing hotels I've stayed at. Amazing rooms, amazing views, top quality service. Not cheap, but absolutely worth it. Nicer than the other Mandarins I have stayed at (HK and Geneva). The only drawback -- and it's a huge drawback -- is the cigarette smoke in the lobby/bar.

Sushi/coffee tips:

Sushi Nihonbashi across the street from the hotel has absolutely fantastic (and quite reasonably priced) sushi.

Omotesando Koffee (in Omotesando) is a must-visit coffee place for coffee lovers - one of the best brews in Tokyo served in a slightly surreal setup.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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771 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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HK
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 7, 2013

The location is superb, thanks to Mitsui's total rejuvenation of the new business area. The service is impeccable, which is par for the course for Mandarin properties. The fitout topnotch. The gym, while not huge, is well thought out and equipped to cater to exercise/fitness needs (the complimentary health smoothies should not go untried!).

The F&B in-house faces stiff competition from the greater Ginza area. That said, the jazz bar is a nice scene in the evenings, enjoying good music, ambience, and views of the city from the high floor in the building.

What should be a top priority is to visit the abundant food halls nearby, whether above ground or via underground walkways: Coredo Muromachi (some of the best Tsukemen can be found on the 3rd floor at Tosa no Otoko ga Tsukutta Tonkotsu Ramen Ore-shiki), Mitsukoshi(s), among others. It is a complete foodie feast.

Room Tip: Rooms with western and southern exposure have the best views of the city.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Westwood Los Angeles County, California
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 7, 2013

The hotel is not inexpensive, but you get what you pay for. Beautiful, spacious room and luxury bathroom. Location is great for shopping. Great city views at night. The service was wonderful: we came in late the first night and wanted dinner. The informal restaurant was booked, but they were able to make a place for us with minor delay.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hong Kong, China
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 6, 2013

Conveniently located in the heart of the city, Mandarin Oriental, Tokyo enjoys a bird’s eye view of the breathtaking city skyline. Surrounded by the chic shops and offices of Nihonbashi, the hotel exudes crisp, cutting-edge style with state-of-the-art technology, a renowned spa, award-winning restaurants and impeccable service.

With a covetable Nihonbashi address, they are closely located to some of Tokyo’s most prominent business addresses and attractions.

•Walking distance of Tokyo's main shopping and entertainment destinations
•8 minutes from Tokyo Station
•Basement entrance to “Mitsukoshi-mae” subway station
•Easy access to the city’s most famous sights including the Imperial Palace gardens
•Five minutes from Tokyo Stock Exchange

90 min from Narita Airport the Shuttle Bus service is effortless

Check-in is on the 38/F overlooking Tokyo's Skyline, what an amazing way to arrive

They up graded us to a "Premier Grand Room" and the room didn't disappoint

The luggage was already within the room once we arrived

A welcome amenity with a hand written Birthday Card from staff was a nice touch, the amenities changed daily and seemed to out do one another each time

The room was spacious to say the lease, with ample wardrobe space

The bathroom was sectioned with shower area, bathtub & toilet

Bathroom amenities & products all by "Apivita" with nice touches like Lip Balm, Mouthwash, shaving foam & real hairbrush

Mini Bar was well stocked with Premium Products

The food & beverage options was endless, breakfast located within K'shiki with jawdropping views of the city while you sip your morning coffee is the only way to start your day.

Every detail of the hotel from arrival to departure has been carfully reviewed & perfected

Personalised service is the aim & achieved at every turn

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milano
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 4, 2013

We spent two nights at the hotel and these are our best experience staying in a similar hotel so far. The location, room, lobby and restaurants were perfect - with a specially pleasant breakfast buffet - but most of all, service was specially attentive, personalized and aiming to make our stay even better. Mandarin Oriental is renowned for the good care it's staff takes from guests - but we really experienced it in Tokyo as never before. Enjoy your stay.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 3, 2013

Stayed here late in 2012. Occupies the top half of a commercial building in Tokyo and so check in is way up in the sky.....

Everything achieves the highest level in terms of service... which is tough in a market where services levels and expectations are already so high. We asked for food from the sushi restaurant to be served in the cafe.... no problem. Help from the concierge to locate the japanese toy for the kids...... no problem..... Even have a fluent Japanese speaking Italian waiter working the service in the breakfast room.

A top quality property that really makes you feel very special for every minute of your stay. Bear in mind the location.... not the easiest for tourists, but great for the business traveller.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
59 reviews 59 reviews
49 hotel reviews
Reviews in 53 cities Reviews in 53 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed May 3, 2013

Spent two nights here on business. Staff were very helpful from arrival through to departure. The room was luxurious and well equipped with great views over the city from the 30th upwards. The gym is very good and the bars and restaurants were lively. Highly recommended.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mandarin Oriental, Tokyo

Address: 2-1-1 Nihonbashi Muromachi, Chuo, Tokyo Prefecture 103-8328, Japan
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chuo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Chuo
#1 Business Hotel in Chuo
#1 Luxury Hotel in Chuo
#2 Family Hotel in Chuo
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Tokyo 5*
Official Description (provided by the hotel):
Mandarin Oriental, Tokyo's visionary design and award-winning service has been recognised as the epitome of sophisticated luxury in the city. Superbly located in the prestigious financial district within the historical and cultural centre of Tokyo, the first Mandarin Oriental Hotel Group property in Japan embodies the best of contemporary and time-honoured architectural splendour. The hotel features 178 luxuriously appointed guest rooms and suites, ten restaurants and bars and an award-winning spa situated within the soaring, Cesar Pelli-designed Nihonbashi Mitsui Tower. The site offers spectacular views of the city skyline while providing access to stately banquet and conference facilities within the adjacent Mitsui Main Building, a Japanese cultural-heritage property. ... more   less 
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Also Known As:
Mandarin Oriental, Tokyo Hotel Chuo
Mandarin Oriental Hotel Tokyo
Mandarin Oriental Chuo
Mandarin Tokyo
Chuo Mandarin Oriental
Mandarin Oriental, Tokyo Japan

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