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“Classic Elegance near Tokyo Station” 5 of 5 stars
Review of Mandarin Oriental, Tokyo

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Mandarin Oriental, Tokyo
5.0 of 5 Hotel   |   2-1-1 Nihonbashi Muromachi, Chuo, Tokyo Prefecture 103-8328, Japan   |  
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Ranked #1 of 80 Hotels / Ryokan in Chuo
san francisco
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Classic Elegance near Tokyo Station”
5 of 5 stars Reviewed February 23, 2013

You can't beat the location, service or 5-star comfort of this hotel. It is modern, has beautiful views and the MOTO concierge is fantastic. They helped us figure out our trip -- over e-mail before we arrived -- and offered impeccable service when we were there. Our entire experience was fantastic -- they beat expectations when it came to luxury and service.

The rooms are well appointed, all with great views. We had a Mt. Fuji view -- but arrived late at night on the clear day and the fog prevented us from seeing it while we were there, but the view was lovely regardless. The beds are dreamy and the rooms are spacious and efficient.

The area is more "downtown" business feeling -- but you can walk (or quickly cab) to the train station which will take you anywhere you want to go in Tokyo or the rest of Japan. This was particularly useful as we took a day trip to Nagano.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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871 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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Dublin
Top Contributor
94 reviews 94 reviews
90 hotel reviews
Reviews in 42 cities Reviews in 42 cities
224 helpful votes 224 helpful votes
5 of 5 stars Reviewed February 11, 2013

Service is sensational. When you arrive at the ground floor level, the staff in the 38th floor reception area are immediately on alert to welcome you to the hotel. There was a genuine warmth and empathy emanating from the young woman who welcomed me at the entrance and literally whisked me up to the top floor. And the panoramic view of Tokyo from behind the back of the check-in area is "sharp intake of breath" inducing, it is so eye-catching and spectacular.

I booked a Grand King Room on the 35th floor. It was one of the most serene habitats I have ever experienced. Apart from the panoramic view from the floor to ceiling windows, the bamboo floors coupled with the comfortable floor mats and the capacious extra-large bed put me in a "Japanese state-of-mind". I felt like I was a shogun (at least for two days!). The hotel also has a number of Michelin-starred establishments, two of which will serve food (at not too exorbitant prices) directly to your room. There's also a Japanese-style bathroom to die for, divided into separate compartments encapsulating a sunken bath, a wet room with a shower, a separate wc and sink area (with all the usual high end toiletries).

For social interaction, it's difficult to beat the bar of the hotel on a weekend night. If you sit at the bar, you can watch the bar tenders mix taste-filled cocktails with great style and brio. Or, if you are in a romantic mood, you can adjourn to the banquettes at the back of the bar, where you can sit with your loved one/hot date and take in the amazing panoramic view of Tokyo, buzzing with life, hundreds of feet below you.

Admittedly, this hotel set me back about Euro 1,200 for two nights there. But it was worth every single cent of my expenditure. An outstanding place.

Room Tip: It's worth spending Euro 100 extra to get yourself a Grand King room.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, Massachusetts
Top Contributor
64 reviews 64 reviews
22 hotel reviews
Reviews in 42 cities Reviews in 42 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed February 9, 2013

We had high expectations for this hotel having been familiar with Boston's Mandarin Oriental and every single expectation we had was exceeded. This being our first time in Japan we were amazed at the hospitality of the Japanese people, but the staff at this hotel took it to a new level. Every single interaction we had with the staff was genuine, extremely friendly, and exemplifies the best service we have ever received anywhere. The room was glorious... extremely comfortable, with all the amenities you would expect from a 5 star hotel plus a few you wouldn't. The view looking over East Tokyo was stunning, and despite being in the middle of the city only steps from a metro station it was unbelievably quiet. We also ate at one of the restaurants after checking in and that experience was equally amazing. My only regret is not booking far enough in advance to have stayed for the entire duration of our trip as they were fully booked for the weekend, and understandably so. If there was a way to score extra credit on tripadvisor, this hotel would be the one to get it.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 8, 2013

This hotel is worth every penny and then some. From the friendly staff to the amazing rooms and the views ... It was a perfect stay! We dined at Sense and had the Peking duck 3 ways ... Every course was perfect, and some were prepared table side!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, United Kingdom
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 2, 2013

We stayed here 1night, 2 ppl. Omg this hotel is fab! We arrived at the downstairs lobby and the doors were opened for us, bags taken off us, escorted to the lift and taken to reception on the 38th floor. We didn't even see our bags as they were taken st8 to the room while we checked in. The checkin was fab they couldn't do enough for us and were very friendly.

The checkin staff accompanied us to our room after asking if it was ok, we got to our room on the 31st floor and the view was amazing, best view in tokyo! The staff showed us around the room and asked us if we wanted a welcome drink which we gladly accepted, we was also asked if wanted transport for the following day when we needed to get to the airport which was so nice to ask.

The bed was so comfy, the bathroom was clean and contemporary...the room was really nice! Couldn't of asked for more.

My partner went to the gym a few times and he said he loved it as staff would come round and ask if he wanted water or a towel, so he was really impressed! I wanted to use the jacuzzi but you had to pay for it which was a bit silly to say you pay £300 upwards for the room, doesn't matter weather it's part of the spa or not. So I didn't bother in the end.

The service at the hotel was amazing! U can't asked for more, I want a residence here. Hmmm wishful thoughts!

The location of the hotel was really good literally has a tube station in the same building, there is a really good department store 2 mins walk also, only problem what we found we couldn't find any western restaurants around!

We checked out and spoke to a lady in the lift who must have been finishing work at the mandarin and we got talking to here and she even knew where we were travelling to next! Omg amazing! Such a fab team.

Overall I would stay here again if I could afford it lol, prices are a bit high which I know is due to the service and High standards of the hotel but I sure if they do something to help this more ppl will get to see this fantastic hotel! 2nd best hotel I ever stayed in.

Fab! You couldn't fault anything apart from the charges for the jacuzzi and sauna.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 30, 2013

Mandarin Oriental is always my favorite. I like the taste of the decor, the view, the service, and of course the Spa. Very convenient to go outside, the subway is just a minute way. I'll definitely come back!

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 24, 2013

A flawless experience from check in to check out. Started when they took our bags and greeted us at the downstairs lobby; I didn't even have to tell them my name (think they saw on the luggage tag) and they escorted us up to the front desk where all our check in materials were waiting (just needed to sign). Was escorted to the room, where our bags were already laid out perfectly, and asked if we needed anything. I made a dinner reservation at their sushi restaurant that night which was amazing.

The above check in experience was a sign of things to come, and the hotel lived up perfectly. The different concierges were always very helpful with anything we wanted to see or do and made great dinner reservations for us. Room was perfectly decorated and the overall hotel atmosphere is trendy but very comfortable. Everyone there is so nice and always trying hard to make sure you have everything you need. The breakfast at the hotel is great and provides a lot of options. We will definitely stay there again when in Tokyo.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Tokyo

Address: 2-1-1 Nihonbashi Muromachi, Chuo, Tokyo Prefecture 103-8328, Japan
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chuo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Chuo
#1 Romantic Hotel in Chuo
#1 Luxury Hotel in Chuo
#1 Spa Hotel in Chuo
#2 Family Hotel in Chuo
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Tokyo 5*
Number of rooms: 178
Official Description (provided by the hotel):
Mandarin Oriental, Tokyo's visionary design and award-winning service has been recognised as the epitome of sophisticated luxury in the city. Superbly located in the prestigious financial district within the historical and cultural centre of Tokyo, the first Mandarin Oriental Hotel Group property in Japan embodies the best of contemporary and time-honoured architectural splendour. The hotel features 178 luxuriously appointed guest rooms and suites, ten restaurants and bars and an award-winning spa situated within the soaring, Cesar Pelli-designed Nihonbashi Mitsui Tower. The site offers spectacular views of the city skyline while providing access to stately banquet and conference facilities within the adjacent Mitsui Main Building, a Japanese cultural-heritage property. ... more   less 
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Also Known As:
Mandarin Oriental, Tokyo Hotel Chuo
Mandarin Oriental Hotel Tokyo
Mandarin Oriental Chuo
Mandarin Tokyo
Chuo Mandarin Oriental
Mandarin Oriental, Tokyo Japan

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