I called K'shiki a week ahead of time to reserve a dinner for two on a Saturday, but they were already completely booked but they were able to fit us in on Sunday. I wanted to take my friend out for a birthday dinner and wanted to select someplace memorable and special. Well, K'shiki was memorable alright, but for all the wrong reasons.
When making the reservation, the staff asked if this was for a "special occasion" and I told them that "Yes, it was to celebrate a birthday." The staff asked for the name of my guest so that they could make a special card. I thought that was a very nice gesture but the card never showed up. I thought that maybe they were waiting to bring it out with the last course (dessert), but no such luck. It never arrived. Why does K'shiki tell guests they are going to offer this special service if they don't plan to follow through? Really poor taste.
Speaking of "poor taste," the theme of the course menu was "Asian" and on the phone the staff mentioned that many of the dishes might be spicy. We both like spicy South East Asian food so we were really looking forward to the menu. Unfortunately, all of the dishes tasted like what a Japanese chef would prepare if he had only heard about or imagined what each dish might taste like and we were very disappointed. For example, we both love Korean Kalbi and so we were excited about trying the Korean BBQ ribs. However, at K'shiki, they didn't marinade the meat, but instead just brushed some bland sauce on the outside (quite tasteless, as were most of the courses). However, I will give them 1 point for presentation. The dishes were served on stylish plates and looked appetizing. Only when you begin tasting, are you disappointed.
Finally, "Service." The service was really poor. After being seated, our waiter brought us menus but no water. Other tables were given menus and water while we were simply given menus. It wouldn't have been so bad if they would have dropped by soon after so that we could ask for water, but we didn't see any waiters after that for 20 MINUTES!!!!!!!
There were three waiters who kept flitting around a table in the center of K'shiki where 4 gentlemen were seated. These three waiters would drop by their table every 5 minutes or so to refill their beers or bring whatever they requested. Since we were seated by the window (on the outskirts) we were too far away to be noticed. When they started bringing our courses they waited far too long between each to bring the next. It really made for a long drawn out night of disappointment.
In sum, this place deserves a rank of 2 at most (1 point for presentation of the food and 1 point for view). The view of Tokyo from the place (38F) is nice. Then again, there are a lot of other places where you can get a nice view of Tokyo. If not for the view, we would have walked out.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 26, 2011
Dear Honey Roasted
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Greetings from Mandarin Oriental, Tokyo.
We wish to express our sincerest appreciation for choosing Mandarin Oriental, Tokyo Asian Inspired Dining “K’shiki” restaurant for your friend’s birthday celebration.
We also greatly appreciate your time invested to share your concern with us as such constructive feedback enables us to monitor and improve our quality service standards.
Further to your comment for not providing the message plate despite we offered upon the reservation, please note that I have received a full report regarding this failure.
It seems that this service lapse was a result of miscommunication between our colleagues, and would like to ask you to please accept our apology for the inconvenience this substandard service may have caused you.
Please allow me to reassure you that immediate corrective measures have been taken to prevent any such incidents from reoccurring in the future.
Further, we have duly noted of your feedback in regards to food taste and quality served at the addressed restaurant. Please be advised that your comments have since been forwarded to our Chef de Cuisine of “K’shiki” who will initiate the appropriate changes in order to meet the expectations of our guests at Mandarin Oriental.
Once again our appreciation for your constructive comments and we look forward to the privilege of welcoming you back to Mandarin Oriental, Tokyo to allow us to showcase the initiated improvements.
Should you wish to discuss any dining arrangements in the future, please do not hesitate to contact me so that I may be of your personal assistance.
Assistant Food and Beverage Director
Mandarin Oriental, Tokyo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.