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“Beautiful garden and view” 4 of 5 stars
Review of Hotel New Otani Tokyo Garden Tower

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Hotel New Otani Tokyo Garden Tower
4-1 Kioicho, Chiyoda 102-8578, Tokyo Prefecture (Akasaka / Roppongi)   |  
Hotel amenities
Ranked #18 of 65 Hotels / Ryokan in Chiyoda
Bellevue, Washington
Top Contributor
240 reviews 240 reviews
40 hotel reviews
Reviews in 71 cities Reviews in 71 cities
115 helpful votes 115 helpful votes
“Beautiful garden and view”
4 of 5 stars Reviewed December 5, 2010

Our room overlooked the 400 year old garden with waterfalls, bridges, and trees. Unfortunately they have not upgraded the rooms in the Garden Tower yet. However, once we decided to overlook that, the rest of the experience was great. There is a subway entrance just across the bridge that gives access to the entire city. This is a convention hotel, so there was a lot of such activities. Many shops and restaurants, though we didn't partake in that. Many other restaurant choices nearby. There are two restaurants in the ancient garden. Had we discovered them earlier, we probably would have tried one - if even just for the location and atmosphere. Join their free New Otani club in advance. That got us a room upgrade and free daily newspapers.

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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480 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Scottsdale, Arizona
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 11, 2010

We stayed at the Hotel New Otani for two nights as part of an 8-day tour of Japan. It was easy to reach by subway, had a wonderful breakfast buffet, clean rooms, and a rotating restaurant/lounge on the top floor with amazing views. Our room had an unbelievable view of the Tokyo skyline (we were in the garden tower). The garden and grounds surrounding the hotel are amazing, we enjoyed the floor to ceiling windows in the main ground floor restaurant during breakfast. Nice, accommodating staff.

  • Stayed August 2010, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Italy
Top Contributor
225 reviews 225 reviews
98 hotel reviews
Reviews in 103 cities Reviews in 103 cities
149 helpful votes 149 helpful votes
5 of 5 stars Reviewed September 7, 2010

The New Otani in Tokyo was the best hotel we stayed at during our Japan trip.
Expensive, but worth the price. We reserved a triple room (2 adults + one 9yo girl) in the garden tower. We got a room with a spacious sitting area separated from the beds area, with an armchair, a sofa, a big flat television set and tea facilities. There was one additional sink outside of the bathroom, which was very helpful, being three people. 2 wardrobes, to easily unpack our luggages. Very helpful staff, wonderful garden, free outdoor swimming pool (get the New Otani membership card). Good location, close to several subway lines. The only negative point: no free internet. We found it amazing, in such a high level hotel. I would definitely stay there again

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, Illinois
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed July 25, 2010

If you want to stay in an old Las Vegas-style hotel this is the place to be. Huge and impersonal, it is well below average in comparison with other hotels of the same price in Tokyo. We stayed in the Garden Tower which unlike the main building has not been renovated and it is a little bit cheaper. We never expected that a non-renovated building would be synonymous with poor conditions such as a very,very, old bed and a barely working air-conditioning system.
The highlight of the hotel is the Japanese garden but you never get the feeling of being in a true Japnese hotel as the service is below average and you always get the impression that the administration just wants to make more money out of you. We asked for an early check-in (9:30 AM) and were told that an extra charge would be made. When we got our final bill we were shocked to see that the extra charge amounted to a 100% charge so we ended paying twice the daily rate for just checking at 9:30 AM (a year before we checked-in early at the Prince Park Tower and the extra charge was 50%). Don't stay here¡¡

  • Stayed July 2010, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Stockholm, Sweden
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 18, 2010

This huge hotel complex in central Tokyo saturated all of our expectations. We lived in the Garden Tower, with a magnificent view over the city. Every morning we ate our breakfast with a fantastic view of the Japanese garden.
The pleasant and knowledgeable hotel staff did everything to make us feel at home.
Recommended highly.

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 22, 2010

This hotel would have to be my least favourite in terms of customer service. For a hotel of this magnitude I was expecting a bit more. Being our first trip to Japan and Tokyo itself, we didn't exactly get the friendliest of welcome from their staff, not something you need in the morning after a very long flight. Apart from the level of customer service not being up to scratch, their english was also not so great. Especially when I asked not one, but a few of their staff a really basic question and when they couldn't give me a straight answer I was really quite shocked. In the end, I managed to figure out the answer to my own question, without their help.

We stayed in the Garden Tower for four nights. The twin room here was quite spacious and modern. We had a nice view of the the skyline at night and when the day cleared we were pleasantly surprised that our room also had a view of Mt Fuji. This was by far the most expensive hotel we stayed in on our Japan trip and the only one that did not offer either free wi-fi or internet access. Although I knew this prior to booking, it got me thinking that if the other hotels which I stayed at, where we paid much less for, were able to either provide us with free wi-fi or computers to access the internet in the lobby- why can't Otani? This is something very handy when you're trying to look for something in Tokyo and communicating with the staff is just way too frustrating.

I chose to stay in this hotel because it seemed to be located in the centre of all the places we were planning to visit, plus my friend wanted to see a beautiful Japanese garden and express check-in is offered to their members. On the morning we arrived, all the rooms were fully booked, there was a wedding on that day and it was during cherry blossom season, so it was understandable that we couldn't get express check-in. (FYI: If you do plan to stay here, sign up for their free membership card, it helps, a little).

In terms of location it is not so bad. To access the hotel we used the Akasaka-mitsuke station, which is a short walk from the Garden Tower. On the orange Ginza line it was the G5 stop and the on red Marunouchi line it was the M13 stop (note: these lines are the Tokyo Metro line which are not covered by the JR pass if you intend on purchasing one). The station is near other shopping and dining areas such as Roppongi Hills, Tokyo Midtown and if high-end designer label shopping is your thing, Ginza and Ometesando are not far from this station. However, if you're on a budget or you just want to be located in the heart of the action, then you are best to base yourself in either Shibuya or Shinjuku which is exactly what I'll do next time I'm there. These places are amazing at night and have a great energy to them. Plus there are plenty of restaurants, shops and entertainment to choose from in contrast to the neighbourhood around Otani which is rather quiet with a demographic of mostly business workers.

Sure, the hotel has it's own restaurants, but if you haven't made any reservations then you could always go for a little explore into your neighbourhood like we did for dinner. We ate at Akasaka Square Dining, the food there was pretty average as reflected in the price. We also had a rather healthier version of the American buffet breakfast at the Garden Lounge located at Otani's Main Tower. This lounge had really nice views of the garden and we could imagine how spectacular it would have been had the cherry blossoms been in full bloom, but unfortunately at the time, they were just beginning to bud.

  • Stayed March 2010, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yateley, UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 9, 2009

This was a great Hotel, incredibly large and very good staff all speaking english and very helpfull. We stayed in the Garden Tower and the rooms were reasonably spacious, internet was around 1270 yen for 24 hours, but that was OK. We felt a little out of place in the public areas as this is mainly a Business Hotel and people are dressed in Buisness clothes, we were tourists in shorts etc. The location was perfect and close to the Metro and centre of the City. There were many Restaurents nearby which was great as the only downer on this place was the Restaurent prices they were incredibly expensive and you could eat just as good for about 25/30% of the price outside the Hotel. This Hotel would have scored 5 if it had some moderate priced Dining facilities and a good Bar.

  • Stayed October 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel New Otani Tokyo Garden Tower

Address: 4-1 Kioicho, Chiyoda 102-8578, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Akasaka / Roppongi
Amenities:
Bar / Lounge Spa Wheelchair access
Hotel Style:
#5 Spa Hotel in Chiyoda
#13 Romantic Hotel in Chiyoda
#15 Family Hotel in Chiyoda
#21 Business Hotel in Chiyoda
Price Range (Based on Average Rates): $$
Number of rooms: 1479
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Also Known As:
Hotel New Otani Tokyo Garden Tower Japan

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