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“Very classic, nice view” 4 of 5 stars
Review of Hotel New Otani Tokyo Garden Tower

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Hotel New Otani Tokyo Garden Tower
4-1 Kioicho, Chiyoda, Tokyo Prefecture 102-8578, Japan   |  
Hotel amenities
Ranked #18 of 59 hotels in Chiyoda
Tokyo, Japan
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
“Very classic, nice view”
4 of 5 stars Reviewed September 6, 2013

It's one of the most traditional, classic hotel in Tokyo. It's located 5 minutes from metro station, Akasaka downtown where you can find many restaurants and bars, but few places for shopping.
The room was comfortable, and the night view was amazing. But the Internet connection was not good. When I had breakfast in the garden tower at 8:00, I should wait for 15 minutes in a cue. It was so crowded. I think the is too small compare to other international hotel. But the food was really good and could enjoy traditional Japanese breakfast.

Room amenities ( Shiseido ) and free bottle of water were plus.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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301 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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English first
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 7, 2013

I travel alot for business, but this must be one of the best hotels sofar ever visited,.. If you have the money,.. As it is pretty expensive,.. 10 restaurants,tons of shops.,bars.. No need to leave the hotel,... Even a pool

Stayed August 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 3, 2013

This is a very big place and one often finds service impersonal in such places. However, we cannot praise the staff highly enough. On arrival we asked to change rooms. No problem. Room with better view room provided seamlessly. Cases moved to new room. We left some clothing in the room when we went to an airport hotel before our flight and they sent in on to us via the limousine for us to collect at the airport. No charge. We travel a lot and have only once received service close to this and that was at the Savoy. Friendly,helpful efficient,organised. All this for a great price compared to other Tokyo hotels. A win-win situation.

Room Tip: Some rooms overlook office block. Ask for highest floor
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
canterbury uk
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 1, 2013

This was a superb hotel quite easy to find two stops on the Maranouchi Line up to section d in the walk way and over the bridge outside and the hotel is there. It is such a large hotel and the decor is very modern inside many shops and about 15 restaurants catering for all tastes little bit on the expensive side though. Very clean and various sizes of room, we were in a twin room in the Garden tower which was a fair size but had a breath taking view of the Garden and of Shinjuku on the horizon. The garden is 400 years old and was superb lovely red bridges and a waterfall of its own. There are a couple of restaurants in the grounds and a christian chapel that was lovely . Very warm and pleasant staff most speak perfect English good concierge service overall an excellent hotel

Room Tip: Stay in the main tower if possible little more expensive but larger rooms, the garden is open to all...
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hereford, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 28, 2013

We stayed here in order to attend a wedding. The hotel was very large and fairly grand. There are lots of expensive boutiques in the lobby and many restaurants. Our room was well appointed and very clean. The hotel was well situated and it was easy to get to nearby train stations and from which to explore Tokyo. The staff were very friendly and knowledgeable, giving very useful tips and information about our wish to climb Fuji overnight ( which was in itself an incredible experience but its certainly true that if you have climbed it once - twice would be madness!!). The wedding at the hotel was a truly memorable experience and it was not until we attended at the wedding did we realise just how big the hotel actually is. All in all we had a great time at the hotel. The only downside is that it is incredibly expensive to eat and drink at the hotel - in our view prohibitively so. The pool was also expensive to use ( although it seems that if you join the Otani business club you might be able to use the pool at a reduced rate according to other guests) and very crowded as it is open to the public - not quite what we had expected really. All in all a lovely hotel in scenic grounds - whilst it is somewhat impersonal because of its size - it is a great place to stay and proved to be a good place to stay to begin our trip around Japan.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 10, 2013

The hotel staff are friendly and extremely helpful, with widely varying English skills including one native speaker. I found it kind of odd that the bell staff were all female.

You'll get a pretty big room, with nice views from the corners such as the #xx10 tier. However it will smell of smoke and be kind of musty. The bathroom will be clean but kind of outdated.

Stores and eateries in this giant hotel are numerous. But with Akasaka right nearby, I highly recommend going out to one of Akasaka's hundreds (thousands?) of restaurants within an easy walk from the Garden Tower.

Ethernet connections in the rooms are free, so bring a router to get wifi (I just set my MacBook to share the connection to a local wifi). Generally speaking in Japan, free wifi is rare compared to Korea. Maybe about the same as America. Make sure you have an offline maps app.

Taxi drivers all know the New Otani well, though be sure to ask for the "Gaadan Towaa" and pronounce it slowly. The Akasaka-Mitsuke subway stop nearby is convenient also. For Narita access, use the "Airport Limousine" for 3000 yen.

Concierge staff is quite good, though they don't keep great maps of Akasaka available.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hong Kong, China
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
Reviews in 21 cities Reviews in 21 cities
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed June 6, 2013

It is a while since I stayed last at the New Otani. And I remember now why. Maybe the Main building is better, but the Garden Tower is a zoo. The room was OK - although the ceilings are very low and the bathroom cramped. The bed was large and comfortable.

But look, in 2013, you have to have wifi in the rooms. I know Japanese hotels are proud of their cabled connections. But they don't work with macs or with smart phones. The lobby is full of refugees from the rooms trying to find a signal. And if you are paying for a room, you shouldn't have to go to the lobby to connect!

One lift was being repaired, and the other two elevators were slow and crowded. Breakfast on the top floor is very crowded - long lines. And not very good. Standard Japanese breakfast - lower class. Although two types of scrambled eggs for some reason - or maybe it was scrambled omelet. Hard to tell. Bad coffee. Cold milk. Staff doing their best, but simply too many people.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel New Otani Tokyo Garden Tower

Address: 4-1 Kioicho, Chiyoda, Tokyo Prefecture 102-8578, Japan
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Chiyoda
#15 Family Hotel in Chiyoda
#22 Business Hotel in Chiyoda
Also Known As:
Hotel New Otani Tokyo Garden Tower Japan

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