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“first class hotel” 4 of 5 stars
Review of Hotel New Otani Tokyo Garden Tower

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Hotel New Otani Tokyo Garden Tower
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4-1 Kioicho, Chiyoda 102-8578, Tokyo Prefecture   |  
Hotel amenities
Ranked #16 of 63 Hotels / Ryokan in Chiyoda
4.0 of 5 stars 416 Reviews
canterbury uk
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“first class hotel”
4 of 5 stars Reviewed August 1, 2013

This was a superb hotel quite easy to find two stops on the Maranouchi Line up to section d in the walk way and over the bridge outside and the hotel is there. It is such a large hotel and the decor is very modern inside many shops and about 15 restaurants catering for all tastes little bit on the expensive side though. Very clean and various sizes of room, we were in a twin room in the Garden tower which was a fair size but had a breath taking view of the Garden and of Shinjuku on the horizon. The garden is 400 years old and was superb lovely red bridges and a waterfall of its own. There are a couple of restaurants in the grounds and a christian chapel that was lovely . Very warm and pleasant staff most speak perfect English good concierge service overall an excellent hotel

Room Tip: Stay in the main tower if possible little more expensive but larger rooms, the garden is open to all...
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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416 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hereford, United Kingdom
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 28, 2013

We stayed here in order to attend a wedding. The hotel was very large and fairly grand. There are lots of expensive boutiques in the lobby and many restaurants. Our room was well appointed and very clean. The hotel was well situated and it was easy to get to nearby train stations and from which to explore Tokyo. The staff were very friendly and knowledgeable, giving very useful tips and information about our wish to climb Fuji overnight ( which was in itself an incredible experience but its certainly true that if you have climbed it once - twice would be madness!!). The wedding at the hotel was a truly memorable experience and it was not until we attended at the wedding did we realise just how big the hotel actually is. All in all we had a great time at the hotel. The only downside is that it is incredibly expensive to eat and drink at the hotel - in our view prohibitively so. The pool was also expensive to use ( although it seems that if you join the Otani business club you might be able to use the pool at a reduced rate according to other guests) and very crowded as it is open to the public - not quite what we had expected really. All in all a lovely hotel in scenic grounds - whilst it is somewhat impersonal because of its size - it is a great place to stay and proved to be a good place to stay to begin our trip around Japan.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 10, 2013

The hotel staff are friendly and extremely helpful, with widely varying English skills including one native speaker. I found it kind of odd that the bell staff were all female.

You'll get a pretty big room, with nice views from the corners such as the #xx10 tier. However it will smell of smoke and be kind of musty. The bathroom will be clean but kind of outdated.

Stores and eateries in this giant hotel are numerous. But with Akasaka right nearby, I highly recommend going out to one of Akasaka's hundreds (thousands?) of restaurants within an easy walk from the Garden Tower.

Ethernet connections in the rooms are free, so bring a router to get wifi (I just set my MacBook to share the connection to a local wifi). Generally speaking in Japan, free wifi is rare compared to Korea. Maybe about the same as America. Make sure you have an offline maps app.

Taxi drivers all know the New Otani well, though be sure to ask for the "Gaadan Towaa" and pronounce it slowly. The Akasaka-Mitsuke subway stop nearby is convenient also. For Narita access, use the "Airport Limousine" for 3000 yen.

Concierge staff is quite good, though they don't keep great maps of Akasaka available.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hong Kong, China
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed June 6, 2013

It is a while since I stayed last at the New Otani. And I remember now why. Maybe the Main building is better, but the Garden Tower is a zoo. The room was OK - although the ceilings are very low and the bathroom cramped. The bed was large and comfortable.

But look, in 2013, you have to have wifi in the rooms. I know Japanese hotels are proud of their cabled connections. But they don't work with macs or with smart phones. The lobby is full of refugees from the rooms trying to find a signal. And if you are paying for a room, you shouldn't have to go to the lobby to connect!

One lift was being repaired, and the other two elevators were slow and crowded. Breakfast on the top floor is very crowded - long lines. And not very good. Standard Japanese breakfast - lower class. Although two types of scrambled eggs for some reason - or maybe it was scrambled omelet. Hard to tell. Bad coffee. Cold milk. Staff doing their best, but simply too many people.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rome, Italy
Top Contributor
54 reviews 54 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 28, 2013

very big hotel with a nice garden.
On top of the tower a nice view of Tokyo skyline with Imperial Palace.
When the air is clear you can see Fujyyama in the background.
Good service, big rooms, very near to the metro station of Asakasa Mitsuke.
Suggested

Room Tip: ask for a garden view room
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Top Contributor
93 reviews 93 reviews
43 hotel reviews
Reviews in 42 cities Reviews in 42 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed April 20, 2013

We stayed in the main tower for three nights with our three year old and one year old daughters.
The room and bed were large by Japanese standards and exactly what you'd expect from a 5 star hotel. The bathroom was immaculate (of course, its Japan) but a bit 80's. The staff were great, check in friendly and efficient, handy information desks to the right of reception and concierge to the left.
Highlights: the Japanese Gardens make for a lovely walk and (it appears) atmospheric if pricey evening meals. Our kids loved the waterfall, the fish and the little paths. The location is great, loads of dining options just moments away from the Garden Tower entrance including the awesome Ninja Restaurant (under Tokyu Plaza, next to Stockholm Restaurant) behind a single door it's a great, fun place to eat and, as you walk towards Asaksa station you'll see a noodle place on the right (almost opposite the metro entrance) with "24 Hour" written on it. Go here for cheap, amazing udon, tempura, ramen etc. They have an englsh point and choose menu plus some of the staff speak English. Transport via the underground was great, just a few stops to Shibuya, Ginza, harajuku etc. Message me for info on walks to take in plenty of the sights.
Brilliantly, the Garden tower has a cool store with all sorts of food, wine and beer options. Great for picking up snacks. Finally, EVERY Japanese Taxi driver and local in the area knows the New Otani so directions are never an issue.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland
Top Contributor
62 reviews 62 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 15, 2013

3 day stay at new otani- a large hotel but staff very attentive. Rooms are very large by japan standards and had a great view of the city. This hotel has every immaginable retail and restaurant choice, including those from the connected office building. An easy walk to night life and 100's of restaurants and a metro stop nearby. The gardens are spectacular.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel New Otani Tokyo Garden Tower

Address: 4-1 Kioicho, Chiyoda 102-8578, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Chiyoda
#13 Romantic Hotel in Chiyoda
#15 Family Hotel in Chiyoda
#21 Business Hotel in Chiyoda
Price Range (Based on Average Rates): $$
Number of rooms: 1479
Also Known As:
Hotel New Otani Tokyo Garden Tower Japan

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