I spend 2 nights in this hotel. The staff was helpful, knowledgable, friendly and most importantly their english is good. The location is great as it was near to the Hanzomon station. The room is clean and tidy. The view from my room was great and i was able to look at the Tokyo tower. I will gladly & definitely comeback to this hotel for my next trip to Tokyo.

The folks at Grand Arc Hanzomon were friendly, quick, and eager to please. Their english is fantastic, and they showed a great knowledge of the local area. The rooms were clean and comfortable, and the cleaning service every day was thorough. I would be very glad to stay here again if I were to stay in Tokyo.

We wanted to experience the Japanese style room and this hotel was perfect. We stayed here on the first day of our arrival as we wanted to get to the palace first. However, you have to take two trains to get here but we took a cab from Tokyo station. Very nice place and room. There is a seven eleven very close by where we got some pastry in case we got hungry. We did not find that many restaurants but there was a chinese restaurant down the road which was very good. It was very convenient to visit the palace gardens.

I spent some time dithering over choices for a 5-night stay in Tokyo prior to embarking a cruise there, and considered several other hotels before deciding on the Grand Arc Hanzomon, largely on the basis of the TripAdvisor reviews. What a good choice it turned out to be. First, by Tokyo standards the price is very reasonable, and the rooms are both spacious and stylish: great care seems to have been taken in furnishings. Beds are firm and comfortable, with linen changed every day by the most courteous housekeepers. Almost all rooms overlook the Imperial Palace Gardens; rooms have huge windows to allow you to enjoy the views. Bathrooms are not large but are adequate, and come equipped with an all-singing, all-dancing Japanese toilet: if you don't know what this is, you're in for a surprise.

The Grand Arc Hanzomon is not right in the centre of frenetic Tokyo, but to me that was an advantage: it is two minutes' walk from Hanzomon Metro stop on the Hanzomon Line, so Ginza or the other major centres are no more than 15 or 20 minutes away.

Staff are uniformly extremely courteous and helpful, as only the Japanese can be, although in some instances I encountered a language barrier with restaurant staff, whose command of English was rudimentary.

I felt that breakfast was the weak link in an otherwise perfect stay: it is rather unimaginative and limited, but I have to admit that there are plenty of places nearby where one can get breakfast.

The Grand Arc Hanzomon is not a "grand" hotel in the style of the Imperial, the Okura or the New Otani, but those hotels have the disadvantage that they are swarming with people and are often confusing in layout (the New Otani especially). I like the restrained atmosphere at the Hanzomon, although it can be busy at weekends when it becomes a popular venue for weddings.

All in all, I am delighted to have found this hotel, and will be very happy to return there on my next visit to Tokyo.