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“Comfortable stay with excellent service” 5 of 5 stars
Review of Hotel Grand Arc Hanzomon

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Hotel Grand Arc Hanzomon
3.5 of 5 Hotel   |   1-1 Hayabusacho, Chiyoda, Tokyo Prefecture 102-0092, Japan   |  
Hotel amenities
Ranked #9 of 59 hotels in Chiyoda
Victoria
1 review
“Comfortable stay with excellent service”
5 of 5 stars Reviewed November 6, 2012

The folks at Grand Arc Hanzomon were friendly, quick, and eager to please. Their english is fantastic, and they showed a great knowledge of the local area. The rooms were clean and comfortable, and the cleaning service every day was thorough. I would be very glad to stay here again if I were to stay in Tokyo.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

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424 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Morris Plains, New Jersey
Top Contributor
60 reviews 60 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 5, 2012

We wanted to experience the Japanese style room and this hotel was perfect. We stayed here on the first day of our arrival as we wanted to get to the palace first. However, you have to take two trains to get here but we took a cab from Tokyo station. Very nice place and room. There is a seven eleven very close by where we got some pastry in case we got hungry. We did not find that many restaurants but there was a chinese restaurant down the road which was very good. It was very convenient to visit the palace gardens.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seville, Spain
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
Reviews in 25 cities Reviews in 25 cities
153 helpful votes 153 helpful votes
5 of 5 stars Reviewed November 5, 2012

I spent some time dithering over choices for a 5-night stay in Tokyo prior to embarking a cruise there, and considered several other hotels before deciding on the Grand Arc Hanzomon, largely on the basis of the TripAdvisor reviews. What a good choice it turned out to be. First, by Tokyo standards the price is very reasonable, and the rooms are both spacious and stylish: great care seems to have been taken in furnishings. Beds are firm and comfortable, with linen changed every day by the most courteous housekeepers. Almost all rooms overlook the Imperial Palace Gardens; rooms have huge windows to allow you to enjoy the views. Bathrooms are not large but are adequate, and come equipped with an all-singing, all-dancing Japanese toilet: if you don't know what this is, you're in for a surprise.

The Grand Arc Hanzomon is not right in the centre of frenetic Tokyo, but to me that was an advantage: it is two minutes' walk from Hanzomon Metro stop on the Hanzomon Line, so Ginza or the other major centres are no more than 15 or 20 minutes away.

Staff are uniformly extremely courteous and helpful, as only the Japanese can be, although in some instances I encountered a language barrier with restaurant staff, whose command of English was rudimentary.

I felt that breakfast was the weak link in an otherwise perfect stay: it is rather unimaginative and limited, but I have to admit that there are plenty of places nearby where one can get breakfast.

The Grand Arc Hanzomon is not a "grand" hotel in the style of the Imperial, the Okura or the New Otani, but those hotels have the disadvantage that they are swarming with people and are often confusing in layout (the New Otani especially). I like the restrained atmosphere at the Hanzomon, although it can be busy at weekends when it becomes a popular venue for weddings.

All in all, I am delighted to have found this hotel, and will be very happy to return there on my next visit to Tokyo.

Room Tip: Higher floors have better views (naturally).
See more room tips
  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2012

We have stayed for 5 nights and were very happy for our decision to choose this one instead of stay in Shinjuku.
The location is super, 2 minutes walk from Hanzomon subway stn., and this subway line (also called Hanzomon) is not that busy as others, and literally in the middle of the system, so it is very convenient to switch lines.
The staff is very friendly. We checked in Saturday night and was given a city view room, i was a bit disappointed and asked the front desk to switch to a palace view room. They said it was booked full that day, but they can move us to same size room on Sunday for free, and if we keep luggage packed, they will move the luggage too. So we left to the city early Sunday morning and came back late night to a palace view room with all our stuff already there.
The room is small if measured in American way, but was good enough for us even with two big cases and two carry-ons in the room. The palace view is super in the morning with beautiful sunrise to wake up with and splendid view at night. (we stay at room 1503)
Only one drawback is that not many restaurants around, but there is a family mart and a Lawson very close-by for breakfast, drinks and snacks.
Definitely will book it again next time in Tokyo.

Stayed October 2012, traveled as a couple
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Hong Kong
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 19, 2012

First time for me to write such a review right after the visit today as I really feel that this hotel should be shared to all.
Best view I have ever had in Tokyo. A room with a view of the palace, river, and even the Tokyo Tower (my room is on 16th floor). Reasonably priced through Hotels.com.
Excellent location, only 2 minutes walk from Hanzoman Metro Station. Some convience stores, cafe, Chinese and Japanese restaurants right above the station. Only a few stations away to nearly everywhere in Tokyo.
Perfect jogging / walking /cycling path right opposite the street to circle around the Palace of 5-6 km.
Very clean and tidy, both inside the room, at the lobby or from the outside. Free wifi and wired Internet connection, pretty fast speed.
Only minor problem of carrying the luggage up and down 2-3 stairs from the Metro station.

Room Tip: Ask for higher floor. Better view if the room is closer to the palace direction.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dusseldorf, Germany
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 17, 2012

We booked 5 nights in this hotel and stayed in a twin-room. By japanese standards it was a big room with a fantastic view of the Imperial Palace grounds and the skyscrapers of the financial district surrounding Tokyo Station.
The price was most reasonable.
The area is a little quiet during the evening hours, but there are a couple of places where you can find something to eat (24h restaurant, chinese place, soba place, izakaya, coffee shop).
The subway (Hanzomon line) is within reach (5 min by foot).
All in all we really liked the place. Staff was helpful and friendly and most of them spoke English.
There was free WiFi in our room. The room was clean and nicely furnished.
If you expect buzzing nightlife around you, you might not enjoy it as much as we did, but if you like to unwind from the city and enjoy the view at night, it´s the place to be for you.

Room Tip: Do consider that two european people woud most certainly find it a little crammed in a semi-double b...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich, Germany
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 9, 2012

The location is central and that is what the premium rates are for, but in reality there is little life in the area on evenings, weekends and holidays. IF you are lucky you MIGHT get a view of the Imperial Palace but most rooms would not have that, in which case it is not any better than a business class hotel. Free WIFI in the rooms.

I had a small double which had too much furniture that it was not possible to walk around the bed. Drinks were in a vending machine down the hall as were cards for premium channels. Checkin was only at 2pm and checkout at 10am - pretty stingy hours in my view. Found hte staff to be efficient but not particularly nice.

For the money, next time I would book a business class hotel in another area such as Shinjuku, Shibuya, Ikebukuro or Roppongi.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Grand Arc Hanzomon

Address: 1-1 Hayabusacho, Chiyoda, Tokyo Prefecture 102-0092, Japan
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#8 Family Hotel in Chiyoda
#12 Romantic Hotel in Chiyoda
#16 Business Hotel in Chiyoda
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Grand Arc Hanzomon 3.5*
Reservation Options:
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Also Known As:
Grand Arc Hanzomon Hotel Chiyoda
Grand Arc Hanzomon Chiyoda
Hotel Grand Arc Hanzomon Tokyo, Japan

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