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“Gracious and elegant” 5 of 5 stars
Review of Imperial Hotel Tokyo

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Imperial Hotel Tokyo
4.5 of 5 Hotel   |   1-1-1 Uchisaiwaicho, Chiyoda 100-8558, Tokyo Prefecture (Ginza / Tokyo Nihonbashi)   |  
Hotel amenities
Ranked #6 of 65 Hotels / Ryokan in Chiyoda
Mountain View, CA
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
“Gracious and elegant”
5 of 5 stars Reviewed June 20, 2013

We stayed here for just one night, and wish it was longer! The service is exceptional--service in Japan seems to be great everywhere, but this was another level. And our room was fabulous--had everything we needed, comfortable bed, plus fun things like a digitally controlled bathtub that seemed to fill in an instant. We'd definitely stay here again if we're in the area.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,165 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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Moscow, Russia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 15, 2013

We stayed in the hotel at the end of May - early June 2013. Generally, a disappointing experience compared to other 5* places in Tokyo (like Ritz Carlton or Hyatt), while the price charged is as high. Part of the disappointment comes from horrible lines of people for breakfast buffet (only one average sized restaurant with breakfast buffet for a huge hotel is a guaranteed route to 15-20 minute waiting lines for breakfast). Part comes from the fact that my stay unfortunately coincided with arrival of Indian prime minister to the same hotel, which means that 2 out of 6 general use elevators were closed to general public and lines to the elevators were ugly. Part comes from the general condition of the hotel vs other offers in Tokyo. The hotel is centrally located (several steps from the Emperor's palace and from Ginza), but believe me that in Tokyo it does not make much difference because public transport (taxis, metro) is great and getting anywhere is very easy. If you wish to spend the money that Imperial Hotel is asking for, I would strongly recommend you check out other 5* options, particularly, Ritz Carlton Tokyo in Roppongi area, which is a truly remarkable hotel

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Minneapolis, Minnesota
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 11, 2013

The Imperial Hotel is a 5 star. Just, it feels a little dated and I'm not sure it's worth how much it costs. Granted, we booked two rooms in the main building (7th - 10th floors). It might very well be the case that the rooms on the Imperial Floors (14th - 16th floors) are well worth the money. Also, to be fair, if you're staying at the Imperial, you're paying more, I think, for "history" than anything else. If you're not into history and are instead looking for a sleek, modern feel, I recommend maybe staying at the Peninsula down the block. In any case, even if it's not the shiniest gem on the block, the Imperial has quite a bit going for it (beyond being a cultural and historical relic in its own right). The hotel is just across the street from Hibiya Park, and you only have to walk a hundred or so feet from the front door of the hotel to reach the Subway, where you can jump on the Mita, Chiyoda, and Hibiya lines. Ginza proper is within walking distance of the hotel, and you only need to ride the Hibiya line a few stops to reach Roppongi, where there's an active club scene, lots of foreign restaurants, and a Tokyo must - the Mori Tower. All in all, my opinion is, if you have the money and feel like it, stay at the Imperial. The rooms are clean, spacious and feel a little bit like they'd belong better in the 70s or 80s (but, without there being any of the wear and tear that comes with aging), which can be nice. The restaurants in the hotel are also great; especially the Old Imperial Bar which you have to visit if you have any interest in architecture or in Frank Llyod Wright more specifically. If you're not big on history though, you might want to consider staying elsewhere. The more adventurous should definitely consider staying at a ryokan if possible. But, again, if you have the money, enjoy being in the thick of it, and want to enjoy what is arguably some of the best service around - what you might even consider being impeccable service - then the Imperial's on of your best bets.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 10, 2013

It is a very nice hotel and luxurious. The staff are very friendly and caring about every guest and the simplest detail. Rooms are spacious and elegant. You can enjoy listening to the radio in the room or the bathroom. Guest relation are very helpful and if you ask for anything they will give you the full description of the address and will make sure you do not get lost.
Breakfast at the 17th floor is a buffet styl with wide variety of items. Also there is a seated breakfast American Style. I hade the chance to meet the Director of sales and Asst. sales manager and they were very professional and keen to help us.
The hotel is located in a very nice area with brand shops at a walking distance and a mall for shopping with good prices (uniqlo) and nice restaurant close by .

Room Tip: Higher floors ending with number 60+ i was in room 1565
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
53 reviews 53 reviews
32 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed June 10, 2013

Was there 2 nights on business trip. This hotel was chosen due to location. I simply cannot agree with most of the 4*/ 5* reviews posted previously below. For the price it charges (similar to any 5* international chains in Tokyo), it simply cannot compare.
Previous posts indicated that service is impeccable- yes- but Japan is a country where you would almost never come across bad service almost anywhere.
Check-in was time consuming, the fact that I was booked on a corporate rate directly with my company's HR and the hotel's reservation, I was still asked to fill out a detail card. I questioned why the need and the check-in staff's English was inadaquet to answer....Moving on, the whole check-in process took almost 25-30 minutes. When I questioned if there was any problems, perhaps that rooms are still being tidied etc, I was repeatedly given the answer 'we're organising your room'. Not good enough.

I stayed in a standard room overlooking the Imperial Palace on the 27th floor of the Tower. Room is very very old and desperately need a refurb ASAP. Great views though. Bed matress was very firm and pillows as well. No choice for pillows unlike many international 5* chains. General amenities in the room is lacking and very limited numbers of power outlets. Bathroom amenities were also sub-par. Had to ask 3 times for housekeeping to bring up some moisturiser as it did not come as standard alongside shampoo and conditioner. TV channels were all Japanese. No one single foreign channel. Enough said- hardware is the letdown of this hotel.

Restaurant choices are plentiful within the property and if your rate includes breakfast, you can eat at any of the restaurants, or even order a room-service tray (no surcharge). Services and the quality of food and drinks are good.

Despite having been told a lot of good things/ how symbolic this hotel is by my Japanese colleagues pre-trip, I was massively underwhelmed by this property from the moment I checked-in. For the price they charge (even corporate rate), I could easily use the same sum to lodge at the international 5* chain I'm most familiar with nearby. However, with that said, service was on par with the expected Japanese standard despite the inadequate English skills by some of the staff. This is a good property catered for those who're more used to the Japanese culture but international business travellers should perhaps think twice before booking.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 5, 2013

This hotel was gorgeous, clean, impeccable service, and a stone's throw from the imperial palace and Hibya park.

I have been to Tokyo a couple of times now and this hotel was a great place to settle in and explore the city. It is in a great location, just behind the hotel is a street lined with wonderful little cafes and restaurants - some of which are nestled into the metro tracks. It is about a 20 minute walk to the Maranouchi area and Tokyo station and of course, just across the street from the imperial palace and Hibya park (perfect park to have a small picnic if the weather is right).

The service in the hotel is amazing, top notch really. One of the days we were there it was raining and windy, when we stopped by the conceirge they informed us that we could borrow an umbrella for no charge which worked out perfectly. On the day we were set to depart, our flight did not leave until late. So, the front desk held our luggage and provided us with a place to change into more comfortable travel clothes before we left for the airport.

I would also suggest stopping in the lobby for tea - try the iced peach tea with fruit, it is well worth the price, absolutely amazing!

Room Tip: We stayed on the 29th floor, amazing view. But make sure if you are traveling as a couple that you a...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
86 reviews 86 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 3, 2013

I was there for 3 nights and we were given an upgrade on our room. We stayed on the 29 floor of the tower wing over looking the Imperial palace and its gardens and moats. The view was wonderful! Across the street was the Hibaya park and flower garden. It had a beautiful display of to long stemmed tea roses and a pond designed with Japanese landscaping.
The service was outstanding ! We went to the Park Diner for breakfast as we did not have time to go to the buffet, which is highly rated. We were in a hurry to meet a tour and gave that info when we ordered. Coffee and tea came immediately as soon as waiter turned having taken our orders, someone was already pouring.
The nearest subway station is across the street but the Ginza station was only a 10 min walk away. It is very easy to take the subway. It is well organized.
There are attentive floor managers and bell hops always willing to help when I looked lost in the lobby. I loved the hotel and would definitely go back again.

Room Tip: Ask for a room that over looks the imperial palace. We were in the Tower wing where the pool is loca...
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Imperial Hotel Tokyo

Address: 1-1-1 Uchisaiwaicho, Chiyoda 100-8558, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Chiyoda
#5 Romantic Hotel in Chiyoda
#6 Business Hotel in Chiyoda
#6 Luxury Hotel in Chiyoda
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Imperial Hotel Tokyo 4.5*
Number of rooms: 931
Official Description (provided by the hotel):
Luxury hotel by the Imperial Palace. Founded in 1890, has welcomed celebrities by offering impeccable Japanese hospitality. Located in the central Tokyo; 5 minutes to Ginza shopping area by walk, 5 minutes to Tokyo station by taxi, 15 to 30 minutes to Shibuya, Shinjuku, Asakusa, and Ropponngi area by subway, and 45 minutes to Haneda Airport, 90 minutes to Narita Airport by Limousine bus. Free VDSL Wi-Fi connection and 16 restaurants and bars inside the hotel are available. ... more less ... more   less 
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Also Known As:
Imperial Hotel Chiyoda
Imperial Hotel Tokyo Japan

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