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“5* price but definitely not a 5* property” 3 of 5 stars
Review of Imperial Hotel Tokyo

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Imperial Hotel Tokyo
4.5 of 5 Hotel   |   1-1-1 Uchisaiwaicho, Chiyoda 100-8558, Tokyo Prefecture   |  
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Ranked #6 of 63 Hotels / Ryokan in Chiyoda
4.5 of 5 stars 1,009 Reviews
Hong Kong, China
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
“5* price but definitely not a 5* property”
3 of 5 stars Reviewed June 10, 2013

Was there 2 nights on business trip. This hotel was chosen due to location. I simply cannot agree with most of the 4*/ 5* reviews posted previously below. For the price it charges (similar to any 5* international chains in Tokyo), it simply cannot compare.
Previous posts indicated that service is impeccable- yes- but Japan is a country where you would almost never come across bad service almost anywhere.
Check-in was time consuming, the fact that I was booked on a corporate rate directly with my company's HR and the hotel's reservation, I was still asked to fill out a detail card. I questioned why the need and the check-in staff's English was inadaquet to answer....Moving on, the whole check-in process took almost 25-30 minutes. When I questioned if there was any problems, perhaps that rooms are still being tidied etc, I was repeatedly given the answer 'we're organising your room'. Not good enough.

I stayed in a standard room overlooking the Imperial Palace on the 27th floor of the Tower. Room is very very old and desperately need a refurb ASAP. Great views though. Bed matress was very firm and pillows as well. No choice for pillows unlike many international 5* chains. General amenities in the room is lacking and very limited numbers of power outlets. Bathroom amenities were also sub-par. Had to ask 3 times for housekeeping to bring up some moisturiser as it did not come as standard alongside shampoo and conditioner. TV channels were all Japanese. No one single foreign channel. Enough said- hardware is the letdown of this hotel.

Restaurant choices are plentiful within the property and if your rate includes breakfast, you can eat at any of the restaurants, or even order a room-service tray (no surcharge). Services and the quality of food and drinks are good.

Despite having been told a lot of good things/ how symbolic this hotel is by my Japanese colleagues pre-trip, I was massively underwhelmed by this property from the moment I checked-in. For the price they charge (even corporate rate), I could easily use the same sum to lodge at the international 5* chain I'm most familiar with nearby. However, with that said, service was on par with the expected Japanese standard despite the inadequate English skills by some of the staff. This is a good property catered for those who're more used to the Japanese culture but international business travellers should perhaps think twice before booking.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,009 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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English first
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 5, 2013

This hotel was gorgeous, clean, impeccable service, and a stone's throw from the imperial palace and Hibya park.

I have been to Tokyo a couple of times now and this hotel was a great place to settle in and explore the city. It is in a great location, just behind the hotel is a street lined with wonderful little cafes and restaurants - some of which are nestled into the metro tracks. It is about a 20 minute walk to the Maranouchi area and Tokyo station and of course, just across the street from the imperial palace and Hibya park (perfect park to have a small picnic if the weather is right).

The service in the hotel is amazing, top notch really. One of the days we were there it was raining and windy, when we stopped by the conceirge they informed us that we could borrow an umbrella for no charge which worked out perfectly. On the day we were set to depart, our flight did not leave until late. So, the front desk held our luggage and provided us with a place to change into more comfortable travel clothes before we left for the airport.

I would also suggest stopping in the lobby for tea - try the iced peach tea with fruit, it is well worth the price, absolutely amazing!

Room Tip: We stayed on the 29th floor, amazing view. But make sure if you are traveling as a couple that you a...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boston, Massachusetts
Top Contributor
60 reviews 60 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 3, 2013

I was there for 3 nights and we were given an upgrade on our room. We stayed on the 29 floor of the tower wing over looking the Imperial palace and its gardens and moats. The view was wonderful! Across the street was the Hibaya park and flower garden. It had a beautiful display of to long stemmed tea roses and a pond designed with Japanese landscaping.
The service was outstanding ! We went to the Park Diner for breakfast as we did not have time to go to the buffet, which is highly rated. We were in a hurry to meet a tour and gave that info when we ordered. Coffee and tea came immediately as soon as waiter turned having taken our orders, someone was already pouring.
The nearest subway station is across the street but the Ginza station was only a 10 min walk away. It is very easy to take the subway. It is well organized.
There are attentive floor managers and bell hops always willing to help when I looked lost in the lobby. I loved the hotel and would definitely go back again.

Room Tip: Ask for a room that over looks the imperial palace. We were in the Tower wing where the pool is loca...
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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singapore
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 28, 2013

A grand hotel with exceptional service. Staff is courteous and gracious. Checking in and out is orderly and quick. Service is excellent. Guest Relations are very helpful in guiding you on where you want to go. Tipping is not accepted. They have several restaurants in the hotel, all good, above average to pricey. I heard from a friend their spa is excellent - I have not tried :( If you arrive early in the morning and your room is not available , the hotel provides you a place to freshen up.
The room is equipped with everything you need to make your stay comfortable. Toiletries are good quality and pleasantly scented. Blow dryer. The room comes with a safe, which is great. No ironing board. TV. No free bottled water although they do say their water is potable. Their beds and pillows are terrific!! Housekeeping is excellent!! View is great!

I have been here on business , as a family and as a couple and the experience has been consistent all the time - Exceptional!

The hotel is centrally located. Walking distance to shopping, walking distance to the train stations, restaurants and last minute necessities (like a bottle of wine or water). A short ride to the markets.

If you happen to be there during New Year you can walk over to the palace and see the Emperor! I was pleasantly surprised to experience first hand how organized and mild mannered the Japanese are during this exciting occasion (which happens twice a year). Worth the experience in my opinion.

A hotel that takes pride in what they do better than everyone else.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
4 of 5 stars Reviewed May 25, 2013

I stayed at the Imperial Tokyo earlier this month and agree with other reviews that their service is top-notch. I was particularly impressed with Ms Azusa Yamaguchi, of the hotel's Guest Relations Office, in addressing my concerns during my stay, to the efficiency & graciousness she & most of the staff showed until i left their doorstep. Exceptional!

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Binghamton, New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 24, 2013

I travel to Tokyo 3 or 4 times a year for buisness. Each time I stay at the Imperial Hotel it is like a visit to a more refined and dignified period when travel and superior guest service and comfort went hand in hand. The well dressed and dignified Imperial staff is waiting for each guest as they arrive and quickly escorts them to the fast and efficient check in desk. The lobby is a mini crossroads of the world with fashionable women dressed in the latest couture, businessmen meeting customers and consultants, and even some traditional kimonos to be seen.

Rooms are an oasis of peace and quiet. The bathrooms have every modern convenience from phone to TV to steam showers and soak tubs to heated toilet seats. Soft music is played and nightly turn down service is provided. Beds are extremely comfortable and the views of the night lights of Tokyo are very appealing.

The location is great with close proximity to the train stations and subway lines. Ginza shopping and dining is out the back door with a multitude of choices. Tours, sightseeing, airport transportation, dinner reservations, or whatever a vsitor could possibly need are expertly handled by the multilingual concierge staff in the lobby. Business center is fully staffed and multiple meeting rooms available.

The Old Imperial Bar is a great place for sampling Japanese spirits or some of the signature mixed drinks offered like the "Mount Fuji" cocktail. It is all muted lighting, wood, and leather, with multiple bartenders who put as much attention into the preparation and mixing of the drinks (under your own spotlight if you sit at the bar) as the serving.

Multiple places for dining are contained within the hotel from a cafe to a smorgasboard to French cusine to traditional Japanese meals. Somewhat pricey but all a great dining experience.

If you're looking for service, comfort, and elegance, the way travel used to be a in a bygone golden age then the Imperial is for you. You will always remember your stay here!

Room Tip: Stop by The Old Imperial Bar in the hotel for one of their signature cocktails.
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Versailles, France
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 17, 2013 via mobile

I have staid in this elegant hotel many times
The view from the room (if you get the proper one) is fantastic. As overlooking the Imperial Palace is a privilege.
However the excellence of this hotel is now ruined by their policy of receiving large discounted tours, thus most of the hotel ammenities
Are unusable. for example their is now a 30 to 45 minutes queue for breakfeast at the top floor Viking buffet restaurant..Unnaceptable for an
Hotel of this class

  • Stayed May 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Imperial Hotel Tokyo

Address: 1-1-1 Uchisaiwaicho, Chiyoda 100-8558, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Chiyoda
#4 Romantic Hotel in Chiyoda
#6 Luxury Hotel in Chiyoda
#6 Business Hotel in Chiyoda
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Imperial Hotel Tokyo 4.5*
Number of rooms: 931
Official Description (provided by the hotel):
Luxury hotel by the Imperial Palace. Founded in 1890, has welcomed celebrities by offering impeccable Japanese hospitality. Located in the central Tokyo; 5 minutes to Ginza shopping area by walk, 5 minutes to Tokyo station by taxi, 15 to 30 minutes to Shibuya, Shinjuku, Asakusa, and Ropponngi area by subway, and 45 minutes to Haneda Airport, 90 minutes to Narita Airport by Limousine bus. Free VDSL Wi-Fi connection and 16 restaurants and bars inside the hotel are available. ... more less ... more   less 
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Also Known As:
Imperial Hotel Chiyoda
Imperial Hotel Tokyo Japan

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