Was there 2 nights on business trip. This hotel was chosen due to location. I simply cannot agree with most of the 4*/ 5* reviews posted previously below. For the price it charges (similar to any 5* international chains in Tokyo), it simply cannot compare.
Previous posts indicated that service is impeccable- yes- but Japan is a country where you would almost never come across bad service almost anywhere.
Check-in was time consuming, the fact that I was booked on a corporate rate directly with my company's HR and the hotel's reservation, I was still asked to fill out a detail card. I questioned why the need and the check-in staff's English was inadaquet to answer....Moving on, the whole check-in process took almost 25-30 minutes. When I questioned if there was any problems, perhaps that rooms are still being tidied etc, I was repeatedly given the answer 'we're organising your room'. Not good enough.
I stayed in a standard room overlooking the Imperial Palace on the 27th floor of the Tower. Room is very very old and desperately need a refurb ASAP. Great views though. Bed matress was very firm and pillows as well. No choice for pillows unlike many international 5* chains. General amenities in the room is lacking and very limited numbers of power outlets. Bathroom amenities were also sub-par. Had to ask 3 times for housekeeping to bring up some moisturiser as it did not come as standard alongside shampoo and conditioner. TV channels were all Japanese. No one single foreign channel. Enough said- hardware is the letdown of this hotel.
Restaurant choices are plentiful within the property and if your rate includes breakfast, you can eat at any of the restaurants, or even order a room-service tray (no surcharge). Services and the quality of food and drinks are good.
Despite having been told a lot of good things/ how symbolic this hotel is by my Japanese colleagues pre-trip, I was massively underwhelmed by this property from the moment I checked-in. For the price they charge (even corporate rate), I could easily use the same sum to lodge at the international 5* chain I'm most familiar with nearby. However, with that said, service was on par with the expected Japanese standard despite the inadequate English skills by some of the staff. This is a good property catered for those who're more used to the Japanese culture but international business travellers should perhaps think twice before booking.
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