We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Imperial Hotel Tokyo - a benchmark for excellent service.” 4 of 5 stars
Review of Imperial Hotel Tokyo

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Save
You added Imperial Hotel Tokyo to your Saves list
Imperial Hotel Tokyo
4.5 of 5 Hotel   |   1-1-1 Uchisaiwaicho, Chiyoda, Tokyo Prefecture 100-8558, Japan   |  
Hotel deals
  |  
Hotel website
  |  
Hotel website
  |  
Hotel amenities
Offers & Announcements
*** Enjoy15% OFF ***
Ranked #6 of 63 Hotels / Ryokan in Chiyoda
1 review
“Imperial Hotel Tokyo - a benchmark for excellent service.”
4 of 5 stars Reviewed May 25, 2013

I stayed at the Imperial Tokyo earlier this month and agree with other reviews that their service is top-notch. I was particularly impressed with Ms Azusa Yamaguchi, of the hotel's Guest Relations Office, in addressing my concerns during my stay, to the efficiency & graciousness she & most of the staff showed until i left their doorstep. Exceptional!

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,006 reviews from our community

Traveler rating
    645
    276
    57
    19
    9
See reviews for
205
210
90
374
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Binghamton, New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 24, 2013

I travel to Tokyo 3 or 4 times a year for buisness. Each time I stay at the Imperial Hotel it is like a visit to a more refined and dignified period when travel and superior guest service and comfort went hand in hand. The well dressed and dignified Imperial staff is waiting for each guest as they arrive and quickly escorts them to the fast and efficient check in desk. The lobby is a mini crossroads of the world with fashionable women dressed in the latest couture, businessmen meeting customers and consultants, and even some traditional kimonos to be seen.

Rooms are an oasis of peace and quiet. The bathrooms have every modern convenience from phone to TV to steam showers and soak tubs to heated toilet seats. Soft music is played and nightly turn down service is provided. Beds are extremely comfortable and the views of the night lights of Tokyo are very appealing.

The location is great with close proximity to the train stations and subway lines. Ginza shopping and dining is out the back door with a multitude of choices. Tours, sightseeing, airport transportation, dinner reservations, or whatever a vsitor could possibly need are expertly handled by the multilingual concierge staff in the lobby. Business center is fully staffed and multiple meeting rooms available.

The Old Imperial Bar is a great place for sampling Japanese spirits or some of the signature mixed drinks offered like the "Mount Fuji" cocktail. It is all muted lighting, wood, and leather, with multiple bartenders who put as much attention into the preparation and mixing of the drinks (under your own spotlight if you sit at the bar) as the serving.

Multiple places for dining are contained within the hotel from a cafe to a smorgasboard to French cusine to traditional Japanese meals. Somewhat pricey but all a great dining experience.

If you're looking for service, comfort, and elegance, the way travel used to be a in a bygone golden age then the Imperial is for you. You will always remember your stay here!

Room Tip: Stop by The Old Imperial Bar in the hotel for one of their signature cocktails.
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Versailles, France
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 17, 2013 via mobile

I have staid in this elegant hotel many times
The view from the room (if you get the proper one) is fantastic. As overlooking the Imperial Palace is a privilege.
However the excellence of this hotel is now ruined by their policy of receiving large discounted tours, thus most of the hotel ammenities
Are unusable. for example their is now a 30 to 45 minutes queue for breakfeast at the top floor Viking buffet restaurant..Unnaceptable for an
Hotel of this class

  • Stayed May 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minato, Japan
Top Contributor
82 reviews 82 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 7, 2013

The folks at the Imperial Hotel take allready excellent Japanese service to new highs (or perhaps back old traditional levels of truly Imperial service). Staff greet and bow for you every time they enter or exit the elevators. Concierge, front desk, house keeping, bell and all the staff are simply the best of the best. They greet and bow everytime you pass. The coat check staff bow and thank you for borrowing an unbrella. If anyone wants to learn what outstanding service is, sorry Ritz, the Imperial is Tops (Ichiban)! One certainly feeels like they are a guest of the Royal family, just across the way from the Imperial Palace grounds. When we called for extra towels or anything it was alwasys less than 2 minutes (about the time up the elevators) until the door bell rang. No doubt they are there waiting to redefine the best service possible 24/7/365!

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 3, 2013

I stayed at this hotel with a friend who was traveling on business. Didn't have high expectations as the property looked old fashioned from the hotel website, but I was pleasantly surprised to find a beautiful and superbly maintained hotel with large rooms and staff that treated me like royalty. The rooms were huge and I loved the attention to detail such as the remote-controlled curtains, heated bathrooms with the cute little terry cloth-covered stool. The bed was very comfy - I slept like a baby every night and felt well-rested in the morning.
The location is fantastic as it's right next to the Imperial Palace which is great for the morning joggers, and within walking distance to the Ginza shopping district. The nearest metro station is right outside the hotel. For those who arrived late and are hungry - there's a 24 hour sushi place within a 5 minute walk and lots of bars that are opened late.

This has become my favorite hotel in Tokyo, if not in the world. and I eagerly look forward to staying there on my next trip to Tokyo.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 2, 2013

This is the Grand Dame Hotel of Tokyo, like the Peninsula of Hong Kong, the Raffles of Singapore, and the Mandarin Oriental of Bangkok, this hotel has a sense of history and a long list of illustrious guests.

The property is large, occupying an entire block, so expect to walk a bit from reception to the room. Service was very good and understated, the staff serve with Japanese humility and a deep sense of pride.

You cannot expect modern clean lines here, the architecture is stately, and the halls long cavernous, with the Frank Lloyd Wright chairs in heavy woods giving it a formal atmosphere.

Breakfast buffet on the top floor offer breathtaking views of the imperial Palace.

Location is very convenient. Go eat at Midori Sushi a short walk away; the lunch queue starts at 10.40am. Bar High Five is across the road, voted one of the best bars in Tokyo, although my drink was disappointing.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
66 reviews 66 reviews
39 hotel reviews
Reviews in 40 cities Reviews in 40 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed April 28, 2013

There are 5 star hotels then there are hotels in the class of the Imperial in central Tokyo. What can you say about a Frank Lloyd Wright inspired property? I have seen folks write a little dated -- please that is old world style. I have seen people write the rooms in the tower are small -- compared to what, a 2 star walk-up in eastern Europe. Let's stick to the facts, the Imperial is old world elegance where you are treated as a king or queen and everything is available; all you have to do is ask. Is it inexpensive - NO, BUT if you want to have the best for a few days of your life welcome to the Imperial. It is close to everything, including the Emperor. The WIFI is free the pool is 60 feet long, The gym is fantastic and there are at least 18 excellent restaurants in the hotel. If breakfast is included in your stay, there is no extra charge for having it delivered to your room, which by the way is large. The bathroom is to die for. So the big question is how do you get the company to pay for this? Be inventive, you have to be at your best for the presentation, which is no lie after a 10-14 hour trip to Tokyo!

HINT: go to the hotel website and join the Imperial Club at least a few days before arriving to enjoy major discounts.

You, your wife or partner deserve a stay at the Imperial!

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Imperial Hotel Tokyo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Imperial Hotel Tokyo

Address: 1-1-1 Uchisaiwaicho, Chiyoda, Tokyo Prefecture 100-8558, Japan
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Chiyoda
#4 Romantic Hotel in Chiyoda
#6 Business Hotel in Chiyoda
#6 Luxury Hotel in Chiyoda
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Imperial Hotel Tokyo 4.5*
Number of rooms: 931
Official Description (provided by the hotel):
Luxury hotel by the Imperial Palace. Founded in 1890, has welcomed celebrities by offering impeccable Japanese hospitality. Located in the central Tokyo; 5 minutes to Ginza shopping area by walk, 5 minutes to Tokyo station by taxi, 15 to 30 minutes to Shibuya, Shinjuku, Asakusa, and Ropponngi area by subway, and 45 minutes to Haneda Airport, 90 minutes to Narita Airport by Limousine bus. Free VDSL Wi-Fi connection and 16 restaurants and bars inside the hotel are available. ... more less ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, LHW, Agoda, Orbitz, Cheap Tickets, Priceline, Despegar.com, Ctrip TA, HotelTravel.com, Travelocity, TripOnline SA, Odigeo and Tingo so you can book your Imperial Hotel Tokyo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Imperial Hotel Chiyoda
Imperial Hotel Tokyo Japan

Owners: What's your side of the story?

If you own or manage Imperial Hotel Tokyo, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.