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“Elegant Tokyo Crossroads” 5 of 5 stars
Review of Imperial Hotel Tokyo

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Imperial Hotel Tokyo
5.0 of 5 Hotel   |   1-1-1 Uchisaiwaicho, Chiyoda 100-8558, Tokyo Prefecture (Ginza / Tokyo Nihonbashi)   |  
Hotel amenities
Ranked #6 of 65 Hotels / Ryokan in Chiyoda
Binghamton, New York
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Elegant Tokyo Crossroads”
5 of 5 stars Reviewed May 24, 2013

I travel to Tokyo 3 or 4 times a year for buisness. Each time I stay at the Imperial Hotel it is like a visit to a more refined and dignified period when travel and superior guest service and comfort went hand in hand. The well dressed and dignified Imperial staff is waiting for each guest as they arrive and quickly escorts them to the fast and efficient check in desk. The lobby is a mini crossroads of the world with fashionable women dressed in the latest couture, businessmen meeting customers and consultants, and even some traditional kimonos to be seen.

Rooms are an oasis of peace and quiet. The bathrooms have every modern convenience from phone to TV to steam showers and soak tubs to heated toilet seats. Soft music is played and nightly turn down service is provided. Beds are extremely comfortable and the views of the night lights of Tokyo are very appealing.

The location is great with close proximity to the train stations and subway lines. Ginza shopping and dining is out the back door with a multitude of choices. Tours, sightseeing, airport transportation, dinner reservations, or whatever a vsitor could possibly need are expertly handled by the multilingual concierge staff in the lobby. Business center is fully staffed and multiple meeting rooms available.

The Old Imperial Bar is a great place for sampling Japanese spirits or some of the signature mixed drinks offered like the "Mount Fuji" cocktail. It is all muted lighting, wood, and leather, with multiple bartenders who put as much attention into the preparation and mixing of the drinks (under your own spotlight if you sit at the bar) as the serving.

Multiple places for dining are contained within the hotel from a cafe to a smorgasboard to French cusine to traditional Japanese meals. Somewhat pricey but all a great dining experience.

If you're looking for service, comfort, and elegance, the way travel used to be a in a bygone golden age then the Imperial is for you. You will always remember your stay here!

Room Tip: Stop by The Old Imperial Bar in the hotel for one of their signature cocktails.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,278 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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English first
Versailles, France
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 17, 2013 via mobile

I have staid in this elegant hotel many times
The view from the room (if you get the proper one) is fantastic. As overlooking the Imperial Palace is a privilege.
However the excellence of this hotel is now ruined by their policy of receiving large discounted tours, thus most of the hotel ammenities
Are unusable. for example their is now a 30 to 45 minutes queue for breakfeast at the top floor Viking buffet restaurant..Unnaceptable for an
Hotel of this class

  • Stayed May 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Minato, Japan
Level Contributor
83 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed May 7, 2013

The folks at the Imperial Hotel take allready excellent Japanese service to new highs (or perhaps back old traditional levels of truly Imperial service). Staff greet and bow for you every time they enter or exit the elevators. Concierge, front desk, house keeping, bell and all the staff are simply the best of the best. They greet and bow everytime you pass. The coat check staff bow and thank you for borrowing an unbrella. If anyone wants to learn what outstanding service is, sorry Ritz, the Imperial is Tops (Ichiban)! One certainly feeels like they are a guest of the Royal family, just across the way from the Imperial Palace grounds. When we called for extra towels or anything it was alwasys less than 2 minutes (about the time up the elevators) until the door bell rang. No doubt they are there waiting to redefine the best service possible 24/7/365!

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 3, 2013

I stayed at this hotel with a friend who was traveling on business. Didn't have high expectations as the property looked old fashioned from the hotel website, but I was pleasantly surprised to find a beautiful and superbly maintained hotel with large rooms and staff that treated me like royalty. The rooms were huge and I loved the attention to detail such as the remote-controlled curtains, heated bathrooms with the cute little terry cloth-covered stool. The bed was very comfy - I slept like a baby every night and felt well-rested in the morning.
The location is fantastic as it's right next to the Imperial Palace which is great for the morning joggers, and within walking distance to the Ginza shopping district. The nearest metro station is right outside the hotel. For those who arrived late and are hungry - there's a 24 hour sushi place within a 5 minute walk and lots of bars that are opened late.

This has become my favorite hotel in Tokyo, if not in the world. and I eagerly look forward to staying there on my next trip to Tokyo.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 2, 2013

This is the Grand Dame Hotel of Tokyo, like the Peninsula of Hong Kong, the Raffles of Singapore, and the Mandarin Oriental of Bangkok, this hotel has a sense of history and a long list of illustrious guests.

The property is large, occupying an entire block, so expect to walk a bit from reception to the room. Service was very good and understated, the staff serve with Japanese humility and a deep sense of pride.

You cannot expect modern clean lines here, the architecture is stately, and the halls long cavernous, with the Frank Lloyd Wright chairs in heavy woods giving it a formal atmosphere.

Breakfast buffet on the top floor offer breathtaking views of the imperial Palace.

Location is very convenient. Go eat at Midori Sushi a short walk away; the lunch queue starts at 10.40am. Bar High Five is across the road, voted one of the best bars in Tokyo, although my drink was disappointing.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
68 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed April 28, 2013

There are 5 star hotels then there are hotels in the class of the Imperial in central Tokyo. What can you say about a Frank Lloyd Wright inspired property? I have seen folks write a little dated -- please that is old world style. I have seen people write the rooms in the tower are small -- compared to what, a 2 star walk-up in eastern Europe. Let's stick to the facts, the Imperial is old world elegance where you are treated as a king or queen and everything is available; all you have to do is ask. Is it inexpensive - NO, BUT if you want to have the best for a few days of your life welcome to the Imperial. It is close to everything, including the Emperor. The WIFI is free the pool is 60 feet long, The gym is fantastic and there are at least 18 excellent restaurants in the hotel. If breakfast is included in your stay, there is no extra charge for having it delivered to your room, which by the way is large. The bathroom is to die for. So the big question is how do you get the company to pay for this? Be inventive, you have to be at your best for the presentation, which is no lie after a 10-14 hour trip to Tokyo!

HINT: go to the hotel website and join the Imperial Club at least a few days before arriving to enjoy major discounts.

You, your wife or partner deserve a stay at the Imperial!

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 28, 2013

We spent 2 nights in the hotel while attending a wedding. We have visted Tokyo many times and normally stay at another hotel in the Ginza which unfortunately will be closing. The Imperial was chosen by the groom's family. We were greeted warmly when we arrived and were given a lovely room facing the Imperial Gardens on the 11th floor accessed by the room card for the elevator and then again to open the glass doors for the corridor in which our room was located. Our bags were delivered to the room immediately and the bellman graciously declined our tip for this service.The room was spacious, well appointed with all amenities. There were electronic controls for the drapes, curtains and lights. The bed was extremely comfortable as were the other furnishings. There were several English speaking TV channels which is typical for high-end hotels in the city. There was a safe in the top drawer of the nightstand that was large enough to accommodate a laptop and iPad as well as other valuables. The lighting was very good and there was a minibar along with the standard tea kettle with green tea bags. The bathroom had a separate bath and shower room which was very interesting. The shower was the area next to the bathtub in the glass enclosed room with a drain in the floor and shower head on the wall. It worked quite well but was a novel configuration. There was a hair blower, vanity mirror, thick bathrobes, and the standard bathroom amenities. There was a separate room for the wonderful Japanese Toto toilet which had every function and sound imaginable.

Despite being a very large hotel and sold out the weekend we were there you would never know it based on the level of service which was impeccable. Every request was handled seamlessly and with grace as though we were the only guests. I asked the front desk for translation services, which were provided without hesitation and the document was left in our room. When we needed assistance before our arrival I communicated with the concierge staff who responded promptly and happily made every appointment and provided answers to all questions. Even the staff in the newsstand shop provided much needed assistance with special Japanese wedding cards and translation. All of this with a smile that was genuine and sincere. I was greeted for my appointment in the hair salon and waited 30 seconds-they were expecting me.

Our reservation included breakfast but because of jet lag we decided to have a sushi breakfast at Tskiji Market the first morning. But we did order coffee for 2 both mornings which was delivered as promised in 10 minutes, hot and with a morning paper. We did enjoy the buffet breakfast the second morning in The Viking Sal restaurant on the 17th floor and were seated at a wonderful table with a view of the Imperial Palace. The choices were extensive and service was attentive. We also enjoyed dessert and lunch in the Parkside Retaurant on-site which is Western-style in a Japanese way. It is supposedly one of the top rated restaurants in Tokyo which seems to attract local shoppers and families. We also had drinks and appetizers in the lounge on the 17th floor as guests of the groom's family which had very nice views of parts of Tokyo.

Tokyo now has so many high-end international luxury hotels. We enjoyed our stay at the Imperial Hotel and would consider staying there again on another trip due to its location and the amazing level of service we experienced.

Room Tip: Ask for a renovated room in the main building facing the park and/or the Imperial Gardens above th...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Imperial Hotel Tokyo

Address: 1-1-1 Uchisaiwaicho, Chiyoda 100-8558, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Chiyoda
#3 Family Hotel in Chiyoda
#6 Business Hotel in Chiyoda
#6 Luxury Hotel in Chiyoda
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Imperial Hotel Tokyo 5*
Number of rooms: 931
Official Description (provided by the hotel):
Luxury hotel by the Imperial Palace. Founded in 1890, has welcomed celebrities by offering impeccable Japanese hospitality. Located in the central Tokyo; 5 minutes to Ginza shopping area by walk, 5 minutes to Tokyo station by taxi, 15 to 30 minutes to Shibuya, Shinjuku, Asakusa, and Ropponngi area by subway, and 45 minutes to Haneda Airport, 90 minutes to Narita Airport by Limousine bus. Free VDSL Wi-Fi connection and 16 restaurants and bars inside the hotel are available. ... more less ... more   less 
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Also Known As:
Imperial Hotel Chiyoda
Imperial Hotel Tokyo Japan

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