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“First class service and faciliities” 5 of 5 stars
Review of Imperial Hotel Tokyo

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Imperial Hotel Tokyo
4.5 of 5 Hotel   |   1-1-1 Uchisaiwaicho, Chiyoda 100-8558, Tokyo Prefecture (Ginza / Tokyo Nihonbashi)   |  
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Ranked #6 of 65 Hotels / Ryokan in Chiyoda
Oxford, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“First class service and faciliities”
5 of 5 stars Reviewed February 24, 2013 via mobile

Have just spent 3 delightful nights at the Imperial during a short business trip which included a conference event within the hotel.

As a guest I couldn't fault the service and friendly, unobtrusive manner of all the staff I met. Nothing was too much trouble and everything arrived on time, from room service to alarm calls

The room service menu is extensive, with a wide variety of styles to suit all pallettes. The food arrives in perfect condition and exactly on time which, if you have a busy schedule, is a great benefit

Being involved with the organisation of a conference at the Imperial was an absolute joy. The team are very efficient, friendly and professional. Again, nothing is too much trouble.

I would heartily recomend a stay at the Imperial, for business or pleasure, and certainly plan to return with my family

Stayed February 2013, traveled on business
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1,109 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
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English first
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 21, 2013

I am glad to recommend this hotel as a break from the chain hotels. The service from every person is outstanding. The hotel location is superb and you will find that you are near anything you would wish to be close to. The interior of the main lobby is attractive and the shopping options in the mall are enoyable. This was my first but not my last visit to this property.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
72 reviews 72 reviews
16 hotel reviews
Reviews in 33 cities Reviews in 33 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 19, 2013 via mobile

We arrive last night at the imperial hotel , the service is overwellming very nice after a long trip, the beds are very nice and I think the price is not bad for tokyo you have everything you need, very clean and the bathroom has many amenities that you dont find in many hotels, ej inteligent toillet this was a first for me , warm seat cover, and many more things love it

Stayed February 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
58 reviews 58 reviews
47 hotel reviews
Reviews in 41 cities Reviews in 41 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed February 16, 2013

Nothing beats this hotel for service and location. Any business traveler not staying here is making a mistake.

The service is flawless including the business center staff.

The interior finishes are classic, not dated. I'll take classic over new, but crazy and ugly like the Peninsula.

Room Tip: If traveling alone, consider sacrificing space for a view. Some of the larger rooms are more space...
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 5, 2013

Stayed in this hotel a number of times between 2010 and 2012 mostly on business but also for short breaks.

Location. Fantastic. On one side you have excellent gardens with Emperor’s house, on the other there is Marunouchi district with many big firm offices, and on the third you get Ginza shopping district. Add here that you can walk (10 minutes if not too much luggage) to Tokyo railway station, which is the central station hosting Narita express (connection to Narita airport), major railway lines, and metro, and you’ve got almost perfect combination. Metro stations are available at shorter distance as well. Endless line of taxis queuing to the main entrance of the hotel hoping to catch a passenger is a guarantee that if you want to go anywhere there is always a convenient (yet very expensive) way of transportation.

The hotel. First impression of the hotel that it is really huge. It is as big as a railway station. Once you enter the main entrance you fall into a sequence of bell boys, greeters, reception supervisors, receptionists, porter managers, porters, greeters again and so on. They all welcome you one by one and you cannot escape. Nevertheless check-in process is very efficient. After some 10 minutes you could be at your 20+ floor room unpacking stuff. Add extra 5-7 minutes if you live in Tower, which is slightly longer walk from reception.

The rooms. Very well equipped. Irrespective of room size you will get your pair of slippers and a bathrobe. As of last year the hotel introduced free Wi-Fi, which works with no problem. Everything is very well maintained and very clean. WC is a real Japanese feature, so do not miss it. Those who tried it at least once will understand. We personally liked our rooms to be situated in the main building (not in Tower). First of all it is closer to everything but Gym (this facility is in the Tower) and secondly they seem to be slightly bigger.

Breakfast. Expensive. Unless you want to test your luck in typical Japanese places under the railway bridge nearby my suggestion is to still try what the hotel is offering. There are many restaurants, some of which are open for breakfast. It is maybe more efficient to buy breakfast separately from the room as the cost seems to be the same, while you will have no choice. Two restaurants are offering American/European breakfast. The difference is minor. One restaurant is more casual while the other is really upscale. Given it may be the only chance in a whole day when you can eat familiar food I suggest to use it. But it is expensive. Actually Tokyo has certain taste to brasseries, one of which is not so far from the hotel on the way to Ginza. So can be an option. Usual Starbucks are there too.

Gym. Not a huge place. Few running facilities, some free weights, and other stuff but largely I’d say underequipped. There is a swimming pool too but it is very shallow. Entrance for Imperial Club members is free. Becoming a member is as easy as to check-in.

Overall. Quality. Imperial hotel is impressive as in spite of its size its quality standard remains very high. There are hundreds and thousands of guests every day and still it maintains great level of attention to every guest. The staff is really helpful and polite, while facilities are maintained in excellent order. It is not cheap, however, everything in Tokyo is not about being cheap. So if you have a chance to stay there – use it.

Room Tip: Main building is your choice. But book in advance.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 1, 2013 via mobile

I stay at this hotel 4 to 5 times a year with each stay being 4 to 5 nights. great staff with discrete service. also a great location. I love walking around the area which is right behind the hotel for Japanese comfort food. the only thing annoys me is that there seem to be a lot of people in the lobby who are not even guests of the hotel.

Stayed November 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2013

The rooms at the Imperial Hotel are very comfortable and the views from the room and the hallways of Tokyo are stunning. The hotel staff are the nicest people on the planet and they are very conscientious of your needs. The hotel has a business center which includes conference rooms for your use. The conference room we used was free and had a very fast internet connection. The location of the hotel is within a few blocks of the Ginza shopping district and the restaurant corridor one block away has a fantastic selection of all of your favorite Japanese foods.

Room Tip: The best views come from the highest rooms.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Imperial Hotel Tokyo

Address: 1-1-1 Uchisaiwaicho, Chiyoda 100-8558, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Chiyoda
#5 Romantic Hotel in Chiyoda
#6 Business Hotel in Chiyoda
#6 Luxury Hotel in Chiyoda
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Imperial Hotel Tokyo 4.5*
Number of rooms: 931
Official Description (provided by the hotel):
Luxury hotel by the Imperial Palace. Founded in 1890, has welcomed celebrities by offering impeccable Japanese hospitality. Located in the central Tokyo; 5 minutes to Ginza shopping area by walk, 5 minutes to Tokyo station by taxi, 15 to 30 minutes to Shibuya, Shinjuku, Asakusa, and Ropponngi area by subway, and 45 minutes to Haneda Airport, 90 minutes to Narita Airport by Limousine bus. Free VDSL Wi-Fi connection and 16 restaurants and bars inside the hotel are available. ... more less ... more   less 
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Also Known As:
Imperial Hotel Chiyoda
Imperial Hotel Tokyo Japan

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