We arrive last night at the imperial hotel , the service is overwellming very nice after a long trip, the beds are very nice and I think the price is not bad for tokyo you have everything you need, very clean and the bathroom has many amenities that you dont find in many hotels, ej inteligent toillet this was a first for me , warm seat cover, and many more things love it

Nothing beats this hotel for service and location. Any business traveler not staying here is making a mistake.

The service is flawless including the business center staff.

The interior finishes are classic, not dated. I'll take classic over new, but crazy and ugly like the Peninsula.

Stayed in this hotel a number of times between 2010 and 2012 mostly on business but also for short breaks.

Location. Fantastic. On one side you have excellent gardens with Emperor’s house, on the other there is Marunouchi district with many big firm offices, and on the third you get Ginza shopping district. Add here that you can walk (10 minutes if not too much luggage) to Tokyo railway station, which is the central station hosting Narita express (connection to Narita airport), major railway lines, and metro, and you’ve got almost perfect combination. Metro stations are available at shorter distance as well. Endless line of taxis queuing to the main entrance of the hotel hoping to catch a passenger is a guarantee that if you want to go anywhere there is always a convenient (yet very expensive) way of transportation.

The hotel. First impression of the hotel that it is really huge. It is as big as a railway station. Once you enter the main entrance you fall into a sequence of bell boys, greeters, reception supervisors, receptionists, porter managers, porters, greeters again and so on. They all welcome you one by one and you cannot escape. Nevertheless check-in process is very efficient. After some 10 minutes you could be at your 20+ floor room unpacking stuff. Add extra 5-7 minutes if you live in Tower, which is slightly longer walk from reception.

The rooms. Very well equipped. Irrespective of room size you will get your pair of slippers and a bathrobe. As of last year the hotel introduced free Wi-Fi, which works with no problem. Everything is very well maintained and very clean. WC is a real Japanese feature, so do not miss it. Those who tried it at least once will understand. We personally liked our rooms to be situated in the main building (not in Tower). First of all it is closer to everything but Gym (this facility is in the Tower) and secondly they seem to be slightly bigger.

Breakfast. Expensive. Unless you want to test your luck in typical Japanese places under the railway bridge nearby my suggestion is to still try what the hotel is offering. There are many restaurants, some of which are open for breakfast. It is maybe more efficient to buy breakfast separately from the room as the cost seems to be the same, while you will have no choice. Two restaurants are offering American/European breakfast. The difference is minor. One restaurant is more casual while the other is really upscale. Given it may be the only chance in a whole day when you can eat familiar food I suggest to use it. But it is expensive. Actually Tokyo has certain taste to brasseries, one of which is not so far from the hotel on the way to Ginza. So can be an option. Usual Starbucks are there too.

Gym. Not a huge place. Few running facilities, some free weights, and other stuff but largely I’d say underequipped. There is a swimming pool too but it is very shallow. Entrance for Imperial Club members is free. Becoming a member is as easy as to check-in.

Overall. Quality. Imperial hotel is impressive as in spite of its size its quality standard remains very high. There are hundreds and thousands of guests every day and still it maintains great level of attention to every guest. The staff is really helpful and polite, while facilities are maintained in excellent order. It is not cheap, however, everything in Tokyo is not about being cheap. So if you have a chance to stay there – use it.

I stay at this hotel 4 to 5 times a year with each stay being 4 to 5 nights. great staff with discrete service. also a great location. I love walking around the area which is right behind the hotel for Japanese comfort food. the only thing annoys me is that there seem to be a lot of people in the lobby who are not even guests of the hotel.