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“You gotta be kidding, seriously!” 1 of 5 stars
Review of Four Seasons Hotel Tokyo at Marunouchi

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Four Seasons Hotel Tokyo at Marunouchi
5.0 of 5 Hotel   |   1-11-1 Marunouchi | Pacific Century Place, Chiyoda, Tokyo Prefecture 100-6277, Japan   |  
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Special Offer
4th Night Free!
Ranked #1 of 58 hotels in Chiyoda
Japan
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
35 helpful votes 35 helpful votes
“You gotta be kidding, seriously!”
1 of 5 stars Reviewed July 30, 2013

Booked a supposedly good room, price?.. just a mere $1,018.00 for a night (including tax I must add) .. Taken to the room, it was ok, nothing to gorgeous. Opened the curtains, and lo and behold a wonderful view over the railway tracks at Tokyo Station.. 4th Floor, one of the best rooms in the house. Train spotters paradise.

Room itself was average, but don't compare to any other hotel in Tokyo.. otherwise you'll have a heart attack! The elevators were from the 70's.. No Club Lounge, (which I knew), but hey, for a $1,000 a night, what do you expect.. They are very proud of their sound proofing, but I was left unimpressed..

Severe complaint to the Manager, who was kind, respectful, and upgraded us to a higher level room. However, unable to bring this up to 5 star standard that night. Even reception, is on the ground floor, behind a pillar, very dull and most uninspiring. Tieless boys running around just don't cut it.

Food average, views from all windows were over the railway lines or pedestrian ways (bathroom), so blinds, curtains drawn constantly.. but for a $1,000 a night,its understandable.

Okay, now the good news! for $200 a night less, transfer you thoughts and money to the Shangri-la hotel, just the other side Tokyo Station, and a world away from the dull and dingy Four Seasons.

Room Tip: Most rooms over look the railway tracks. Advice: Save your money, and go to Shangri-la Hotel.
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  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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491 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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  • English first
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English first
Mumbai (Bombay), India
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 24, 2013

Very clean luxury hotel
Excellent service. Even by Japanese (excellent) standards.
Free WIFI. Free assistance to and from the railway station.
Very courteous and very helpful staff.
Absolutely what a luxury hotel should be.
I will certainly stay again!

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2013

Outstanding hotel and staff. The best service we've ever experienced from any other hotel. We took a day trip to Kamakura and a staff member walked us to the train station, assisted with purchasing our tickets and walked us down to the train platform..at no charge. I am allergic to seafood and the concierge recommended an amazing Yakitori restaurant (Birdland). DELISH!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 22, 2013

We werent there long - just 2 nights but it was a great way to start the trip. Family of 4 - large rooms and beautiful bathroom. Very expensive but worth it. good location near train station so you can get everywhere easily. Clean, friendly staff. Spoke good english as my japanese is minimal

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Diego
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 19, 2013

The smiling faces and helpful gestures made us feel at ease! Having someone meet us at the door of our train at Tokyo Station and walk us to the hotel was such a valuable experience. We were very apprehensive about finding our way and the fact that this is a complimentary service just blew us away. Although it is only a 5 minute walk, we would never have found our way to the hotel or back for our departure. The rooms were lovely (very modern) and so comfortable.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Manhattan Beach, California
1 review
5 of 5 stars Reviewed July 18, 2013

Amazing staff!!!!!! I can go on and on about the staff at this hotel. They went above and beyond for us during our 6 night stay while on our honeymoon. SO helpful and such personal attention that we've never experienced before. The concierge really knows the city well and has great recommendations for anything you might be looking for. They all speak English well. Rooms are great, a good size... super comfy bed/pillows. Very clean. Nice amenities in the bathroom (L'Occitane products). View wasn't anything special (facing the train tracks - but don't worry, couldn't hear the train). Great restaurant on the 7th floor. I would recommend staying at this Four Season's!!!!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 15, 2013

Just came back from a Japan trip two days ago with my husband and daughter, stayed with the Four Seasons Tokyo Marunouchi for four days. The staff are helpful, friendly and professional. We came to Tokyo by Shinkansen from Kyoto and they sent a bellboy, (with good speaking English) to receive us in the platform exactly at the cabin we got off. We went straight to the hotel without wasting a minute and we started our Tokyo adventure within 30 minutes we stepped out of the Shinkansen, my family and I do appreciate it with all our heart.

The room is spacious and spotless as we expected, nothing could be complain, complimentary bottles of water, fruit and free fittness facilities for all guests, couldn't be better though the room was not of a very good a view, but still, no complain.

BUT, one thing did disappointed us very much, the wireless service is only complimentary to two guest devices. My husband has a computer with him to keep up with his business in Hong Kong and we have, each of us, one smart phone which, I supposed, is not unusual to most of the family nowaday. As soon as the computer was fixed, my husband and I gave up our iphone wifi to our daughter. However, the hotel policy did take this into account and there is always an alternative - you can pay 1000yen and you can get a total of 4 devices connected for 24 hours, how VERY thoughtful they are !!!!

Well, we have been to Japan many many times, staying in 4 stars hotels, 5 stars hotels, 6 stars like Park Hyatt, they all gave complimentary wireless service in room. Even the one we stayed in Kyoto, a small one but they provided 24 hours free wifi, stable and always kept all devices connected. It was the first time we stayed in Four Season Tokyo, if we would have known this fact, we would not have chosen it for our stay, honestly. I clarified again, the staff are wonderful and lovely, most helpful and professional, it is this very hotel policy that let us down. The Four Season in Hong Kong is not all free in room, but at least, it is complimentary to four devices. I never have thought that the 1000yen is so important to Four Seasons Tokyo Marunouchi.

To came back to our stay, we surrendered at last and paid the 1000 yen, totol 3000yen for three nights, but the wireless connection was disappointing the same. Whenever I left the phone unattended for 10 mins or switched off the phone, the next time I switch on again,I have to go to setting and reconnect the wifi with the Four Seasons again. I just don't understand.... does it really cost the hotel much for wireless connection for your guests? This policy is not very civilized.

Lastly, to be fair, everything in our stay is wonderful, the staff is outstanding as I always emphasized, the food in the Hotel Restaurant "Ekki" is delicious and the ambience is cosy. And Mr Yuuki san, the staff that helped out with our luggages and accompanied us to the limousine station, and insisted to see us off until we got on the bus safely, is most helpful, his speaking English is excellent, very cheerful and easy going, a very promising staff.

If next time my family is going for a Tokyo holiday again, which we certainly will; and if we ever consider the Four Seasons Marunouchi once more, it will definitely be the staff hospitality that is so inviting. And we will try to convince ourselves that the several thousand yen for the wireless charge is our donation for the maintainence to this service. It will be happier to think this way.

Room Tip: If you have more than two devices which need wireless connection, think twice !!
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Tokyo at Marunouchi

Address: 1-11-1 Marunouchi | Pacific Century Place, Chiyoda, Tokyo Prefecture 100-6277, Japan
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa
Hotel Style:
#1 Luxury Hotel in Chiyoda
#1 Spa Hotel in Chiyoda
#1 Family Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
#6 Business Hotel in Chiyoda
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel Tokyo at Marunouchi 5*
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Also Known As:
4 Seasons Hotel Tokyo At Marunouchi
Four Seasons Hotel Tokyo At Marunouchi Japan
Four Seasons Chiyoda
Chiyoda Four Seasons

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